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usb cord not working AT ALL!

Ive had my iPad for about almost a year i have the iPad air. One time on my first usb cord i plugged it in to my adapter but it said not charging so i tried my mac computer and it disabled my usb cord. i got another usb cord and it worked fine till today i tried charging it again and it didn't work at all my iPad is now dead and can't use it at all. i tried plugging it in my computer, my moms, every outlet and still does not work. should i get another cord? or take my iPad to an apple store?

Posted on Jul 28, 2014 4:15 PM

Reply
1 reply

Jul 30, 2014 8:22 AM in response to nicolecole33

Hi nicolecole33,


Welcome to the Apple Support Communities!


I understand you are having a difficult time charging your iPad. The first article included below has great information about charging your iPad and suggest reading over it.


iPad: Charging the battery

http://support.apple.com/kb/HT4060


The next article here has some troubleshooting steps you can take to try to resolve this. The article does say iPhone troubleshooting but the steps will be the same for your iPad.


iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802


Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
  5. The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

  6. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
  7. If the display turns on, go to step 4.

    If the display remains black, go to next step.

  8. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  9. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Have a great day,

Joe

usb cord not working AT ALL!

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