mauddib87
Level 1 (0 points)

Q: 4s Disconnects after "Do you trust this computer" prompt

Recently, I believe after the most recent iTunes update, my iPhone 4s will no longer sync up with my computer.  Each time I plug the phone in it gives me the "do you trust this computer" prompt.  When I tap yes, it disconnects the phone from the computer.  At no point does iTunes see the phone, and I have been unable to put any music/podcasts on it.  I have tried to use different usb ports, different cables, and repairing the Apple Mobile Device Software.  Are there anymore suggestions my friends.

 

The computer I'm using is running windows 8. Let me know if there are any more details needed.

 

Thank you for your time. 

Posted on Jul 28, 2014 6:36 PM

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mauddib87

Q: 4s Disconnects after "Do you trust this computer" prompt

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  • by sterling r,

    sterling r sterling r Jul 31, 2014 11:51 AM in response to mauddib87
    Community Specialists
    Jul 31, 2014 11:51 AM in response to mauddib87

    Hey there maiddib87,

     

    It sounds like your phone is not staying connected after you tap to Trust the Computer so you cannot use it with your computer. I would use the troubleshooting in the following article to help resolve the issue:

     

    iTunes: Resolve USB-related alerts

    http://support.apple.com/kb/TS5254?viewlocale=en_US

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPhone, iPad, or iPod touch.
    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    8. Update to the latest version of iTunes if you haven't already.
    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling