damjao01

Q: I need to reset my Apple ID (a Yahoo account). My problem is the Yahoo account is disabled and can’t be recovered and I don’t remember the answers to the security questions. How can I reset my password?

I had to reset my IPhone device to the factory setting, but when I wanted to start using the IPhone, it requires the original Apple ID which I do not recall the password. I tried to reset the password by receiving it through my Yahoo account (Apple ID) I found out that the email has been disabled due to the long period I didn't use it and can not be recovered moreover I do not remember the answers to the security questions.

 

I need help on how to reset my Apple ID password as I cant not use my IPhone any more.

iPhone 4, iOS 7.1.2

Posted on Jul 29, 2014 4:59 PM

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Q: I need to reset my Apple ID (a Yahoo account). My problem is the Yahoo account is disabled and can’t be recovered and I don& ... more

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  • by Kappy,

    Kappy Kappy Jul 29, 2014 5:05 PM in response to damjao01
    Level 10 (271,811 points)
    Desktops
    Jul 29, 2014 5:05 PM in response to damjao01

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.