MeltedChocolates
Level 1 (0 points)

Q: iPhone 5s shuts down and won't turn back on

I left my phone on the table for a couple of minutes and when I came back it had a black screen and it would not turn on. I'm very sure i had more than 50% battery. I tried to charge it but nothing happens. Even if it had 0%, there will still be a charging sign when its plugged in. I tried connecting it to my macbook pro and that did not help. My phone was not detected at all. I tried with different usb cables and the results were the same. And of course, I tried to turn it on the usual method, nothing works. Do iPhones die suddenly like this? This has never happened to any of my previous iPhones.

iPhone 5s, iOS 7.1.1

Posted on Jul 30, 2014 12:34 AM

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MeltedChocolates

Q: iPhone 5s shuts down and won't turn back on

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  • by joe_73,

    joe_73 Aug 1, 2014 2:06 PM in response to MeltedChocolates
    Level 3 (700 points)
    Aug 1, 2014 2:06 PM in response to MeltedChocolates

    Hi MeltedChocolates,

     

    Welcome to the Apple Support Communities!

     

    I know it can be frustrating when your devices do not behave as expected. If your iPhone is not turning on or responding as expected, please follow the steps in the following article.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Have a great day,

    Joe