iPhone 5 is stuck on No Service

Question

Level 1

2 points

iPhone 5 is stuck on No Service

I've had my iPhone 5 for a few months, and it has been working perfectly until now. While out and about the iPhone was functioning as usual and after a short period of time in my pocket listening to music, I checked my phone for a message and noticed the status bar had changed from its usual connection of 3 - 4 bars and my carriers name along with cellular data, to No Service. It has been 2 days since i discovered the fault and i have not been able to find a solution to the problem and have not been able to gain any service at all, preventing me from sending or receiving text messages, iMessages, calls, or connect to cellular data whatsoever. I have reset my network settings, turned off my cellular data and turned it back on again, attempted to manually select my carrier, performed hard resets, restarted my iPhone, restored it to factory default settings without restoring from backup, and restored from DFU mode. I have also placed my sim card into other iPhone 5's and Service was picked up instantly on all but my phone. Upon placing the SIM card back into my phone, the status bar conveys Searching... or No Service, sometimes becoming stuck on Searching...

After I discovered the issue, connecting to wifi has also taking a little longer, sometimes while connecting, I've had to forget the network and and reconnect with the password for the connection to properly establish. The phone was not dropped or hit hard before the issue arose and I am somewhat baffled as to the reasons behind the fault and how it has arisen. The issue occurred while the phone was functioning on iOS 7.0.4, but have restored and updated to 7.1.2 and the issue has consistently affected my iPhon

I'm guessing there has been some fault with the antenna, but I would like to confirm this before making the trip to the apple store as it is a little out of reach and my warranty has expired. Any suggestions relating to a potential fix or confirmation of the problem wold be greatly appreciated.

Thank you in advance.

iPhone 5, iOS 7.1.2, Occurred on iOS 7.0.4 and 7.1.2

Posted on Jul 30, 2014 1:10 AM

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Answer 1

risdian

Level 1

50 points

Jul 30, 2014 6:48 AM in response to Joey2397

Hi Joey,

I'm not certain whether the SIM card is not placed correctly, so that your phone couldn't reach any mobile signal. My suggestion is to ensure the placement of SIM card to be precise first, then see whether your phone can connect again. Oh, yes, turn off your phone while performing this. Wait for around 10-15 minutes after the SIM card is well replaced, then turn your phone back on again.

Let me know of the results, yes?

Best of luck!

Regards,

Risdian

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Answer 2

ahmetytu

Level 1

0 points

Jul 30, 2014 7:25 AM in response to Joey2397

I have exactly same problem. My Iphone 5s is also 2-3 months old. I updated IOS 7.1.2 then I started loosing my Iphone, first 3G started disfunctioning then interruptions and not it got stuck in searching mode. Even if take out the sim card it shows still searching sign..

Istanbul APPstore is rejecting to give service because I purchased from USA.....

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Answer 3

ahmetytu

Level 1

0 points

Jul 30, 2014 7:27 AM in response to risdian

I tried your suggestions but no success...

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Answer 4

risdian

Level 1

50 points

Jul 30, 2014 8:15 AM in response to ahmetytu

Hmm... If the SIM card is fine, then it's gotta be the phone issue.

Try these steps:

1. Go to "Settings > Airplane Mode"

Turn it ON for around 10 seconds, then set it OFF again.

2. (optional) Turn your phone OFF for several minutes, then back ON again.

or these steps:

1. Go to "Settings > Carrier > Automatic"

If the phone registers any carrier network, the Carrier will be present.

2. Set the option for Automatic to OFF
A list of potentially available carriers appears after about two minutes. If the device is locked to a carrier, it may connect only to the carrier network to which it is locked. If the device displays carrier networks, then the device is working as expected.

3. Set "Settings > Carrier > Automatic" back to ON

last, but not least, the barbaric way:

RESTORE your iPhone (not recommended, hahaha)

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Answer 5

ahmetytu

Level 1

0 points

Jul 30, 2014 8:19 AM in response to risdian

I even tried that barbaric option !!!! reset the iPhone as new iPhone...but no luck again... full of frusturation

I think the best option is go buy and Samsung product

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Answer 6

Joey2397 Author

Level 1

2 points

Jul 30, 2014 10:20 PM in response to Joey2397

Hi guys, thanks for the comments and suggestions, however none seemed to lead to any success. When setting the carrier off automatic, after a few seconds of searching the device returns the message, "Unable to load network list", and I have placed my sim into another unlocked iPhone 5 and it worked perfectly, picking up service almost immediately.

I guess my iPhone is in need of repair, so if there are no other conceivable 'at home' fixes, i'll have to bring the phone to the apple store for a diagnosis. Any other suggestions or comments would be happily welcomed 😀

Thanks everyone for commenting so quickly, you're responses have been very helpful!

-Joseph

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Answer 7

Joey2397 Author

Level 1

2 points

Jul 31, 2014 5:20 PM in response to risdian

Hi Risdian, thanks for the comments and suggestions, however none seemed to lead to any success. When setting the carrier off automatic, after a few seconds of searching the device returns the message, "Unable to load network list", and I have placed my sim into another unlocked iPhone 5 and it worked perfectly, picking up service almost immediately. I can also iMessage and connect to wifi fine, so i don't fully understand the issue.

I guess my iPhone is in need of repair, so if there are no other conceivable 'at home' fixes, i'll have to bring the phone to the apple store for a diagnosis. Any other suggestions or comments would be happily welcomed

Thanks for replying and commenting, you were very helpful 🙂

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Answer 8

risdian

Level 1

50 points

Jul 31, 2014 8:11 PM in response to Joey2397

Hi Joey,

No problem. I'm run out of ideas now, though. Yes, I agree with you about solving it first at home before repairing your phone at Apple stores.

However, it makes me wonder: whether your phone is not factory unlocked. Several phones' are attached with certain SIM card and couldn't use any other SIM card as we please. Just a thought, anyway.

Hope that your phone works again (fingers crossed).

Regards,

Risdian

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Answer 9

Aug 22, 2014 5:23 PM in response to Joey2397

I had the same problem. Went to the store and they change it for a new equipment

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Answer 10

Apr 23, 2017 12:34 AM in response to Joey2397

I have same issue with my iPhone what did you do

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