Macs can't find Epson Workforce 840 on network.

I have an Epson Workforce 840 connected to my home network via the printer's internal wifi. Home network is served by Apple Airport Extreme. The network serves a mac mini and two macbook airs, all running OSX Mavericks.


Since the upgrade to Mavericks, the macs cannot find the printer.


The Epson's network report shows that it is connected.


If I connect the printer to a mac by USB, if works fine, but I don't want to do that permanently.


When I try to add a printer through the system preference, I get an old list of printers I no longer have, but no recognition of the Epson that is on the network. You see in the list below an Epson @ Discovery, but that is from an old configuration. I presume the x means not available.

User uploaded file

It appears to be a defect in the printer preferences pane that fails to detect the Epson printer, or maybe fails to update altogether.

Can anyone help with this?

Thanks-

Robin

Posted on Jul 30, 2014 6:06 AM

Reply
4 replies

Aug 1, 2014 12:16 AM in response to Eric Root

I tried the ping and got this response:

PING 10.0.1.3 (10.0.1.3): 56 data bytes

64 bytes from 10.0.1.3: icmp_seq=0 ttl=64 time=73.009 ms

64 bytes from 10.0.1.3: icmp_seq=1 ttl=64 time=8.062 ms

64 bytes from 10.0.1.3: icmp_seq=2 ttl=64 time=11.613 ms

64 bytes from 10.0.1.3: icmp_seq=3 ttl=64 time=7.721 ms

64 bytes from 10.0.1.3: icmp_seq=4 ttl=64 time=10.496 ms

64 bytes from 10.0.1.3: icmp_seq=5 ttl=64 time=7.720 ms

64 bytes from 10.0.1.3: icmp_seq=6 ttl=64 time=8.063 ms

64 bytes from 10.0.1.3: icmp_seq=7 ttl=64 time=7.779 ms

64 bytes from 10.0.1.3: icmp_seq=8 ttl=64 time=12.185 ms

64 bytes from 10.0.1.3: icmp_seq=9 ttl=64 time=10.458 ms

64 bytes from 10.0.1.3: icmp_seq=10 ttl=64 time=9.138 ms

64 bytes from 10.0.1.3: icmp_seq=11 ttl=64 time=4.635 ms

64 bytes from 10.0.1.3: icmp_seq=12 ttl=64 time=4.535 ms

64 bytes from 10.0.1.3: icmp_seq=13 ttl=64 time=5.909 ms

64 bytes from 10.0.1.3: icmp_seq=14 ttl=64 time=7.171 ms

64 bytes from 10.0.1.3: icmp_seq=15 ttl=64 time=4.823 ms

64 bytes from 10.0.1.3: icmp_seq=16 ttl=64 time=4.520 ms

64 bytes from 10.0.1.3: icmp_seq=17 ttl=64 time=4.726 ms

64 bytes from 10.0.1.3: icmp_seq=18 ttl=64 time=3.494 ms

64 bytes from 10.0.1.3: icmp_seq=19 ttl=64 time=5.469 ms

64 bytes from 10.0.1.3: icmp_seq=20 ttl=64 time=7.191 ms

64 bytes from 10.0.1.3: icmp_seq=21 ttl=64 time=5.688 ms

64 bytes from 10.0.1.3: icmp_seq=22 ttl=64 time=5.239 ms

64 bytes from 10.0.1.3: icmp_seq=23 ttl=64 time=4.757 ms

64 bytes from 10.0.1.3: icmp_seq=24 ttl=64 time=3.593 ms

64 bytes from 10.0.1.3: icmp_seq=25 ttl=64 time=5.701 ms

64 bytes from 10.0.1.3: icmp_seq=26 ttl=64 time=5.134 ms

64 bytes from 10.0.1.3: icmp_seq=27 ttl=64 time=5.834 ms

64 bytes from 10.0.1.3: icmp_seq=28 ttl=64 time=5.307 ms

64 bytes from 10.0.1.3: icmp_seq=29 ttl=64 time=4.935 ms

64 bytes from 10.0.1.3: icmp_seq=30 ttl=64 time=8.175 ms

64 bytes from 10.0.1.3: icmp_seq=31 ttl=64 time=5.411 ms

64 bytes from 10.0.1.3: icmp_seq=32 ttl=64 time=5.105 ms

64 bytes from 10.0.1.3: icmp_seq=33 ttl=64 time=5.067 ms

64 bytes from 10.0.1.3: icmp_seq=34 ttl=64 time=4.389 ms

64 bytes from 10.0.1.3: icmp_seq=35 ttl=64 time=5.744 ms

64 bytes from 10.0.1.3: icmp_seq=36 ttl=64 time=4.718 ms

64 bytes from 10.0.1.3: icmp_seq=37 ttl=64 time=5.064 ms

64 bytes from 10.0.1.3: icmp_seq=38 ttl=64 time=4.963 ms

64 bytes from 10.0.1.3: icmp_seq=39 ttl=64 time=9.307 ms

64 bytes from 10.0.1.3: icmp_seq=40 ttl=64 time=5.018 ms

64 bytes from 10.0.1.3: icmp_seq=41 ttl=64 time=7.482 ms

64 bytes from 10.0.1.3: icmp_seq=42 ttl=64 time=7.579 ms

64 bytes from 10.0.1.3: icmp_seq=43 ttl=64 time=7.705 ms

64 bytes from 10.0.1.3: icmp_seq=44 ttl=64 time=6.589 ms

64 bytes from 10.0.1.3: icmp_seq=45 ttl=64 time=5.286 ms

64 bytes from 10.0.1.3: icmp_seq=46 ttl=64 time=4.682 ms

64 bytes from 10.0.1.3: icmp_seq=47 ttl=64 time=4.928 ms

64 bytes from 10.0.1.3: icmp_seq=48 ttl=64 time=13.297 ms

64 bytes from 10.0.1.3: icmp_seq=49 ttl=64 time=5.714 ms

64 bytes from 10.0.1.3: icmp_seq=50 ttl=64 time=3.352 ms

64 bytes from 10.0.1.3: icmp_seq=51 ttl=64 time=3.029 ms

64 bytes from 10.0.1.3: icmp_seq=52 ttl=64 time=5.792 ms

64 bytes from 10.0.1.3: icmp_seq=53 ttl=64 time=4.764 ms

64 bytes from 10.0.1.3: icmp_seq=54 ttl=64 time=4.606 ms

64 bytes from 10.0.1.3: icmp_seq=55 ttl=64 time=2.604 ms

64 bytes from 10.0.1.3: icmp_seq=56 ttl=64 time=4.553 ms

64 bytes from 10.0.1.3: icmp_seq=57 ttl=64 time=2.816 ms

64 bytes from 10.0.1.3: icmp_seq=58 ttl=64 time=7.427 ms

64 bytes from 10.0.1.3: icmp_seq=59 ttl=64 time=4.502 ms

64 bytes from 10.0.1.3: icmp_seq=60 ttl=64 time=4.462 ms

64 bytes from 10.0.1.3: icmp_seq=61 ttl=64 time=4.716 ms

64 bytes from 10.0.1.3: icmp_seq=62 ttl=64 time=22.030 ms

64 bytes from 10.0.1.3: icmp_seq=63 ttl=64 time=4.489 ms

64 bytes from 10.0.1.3: icmp_seq=64 ttl=64 time=4.974 ms

64 bytes from 10.0.1.3: icmp_seq=65 ttl=64 time=4.574 ms

64 bytes from 10.0.1.3: icmp_seq=66 ttl=64 time=5.177 ms

64 bytes from 10.0.1.3: icmp_seq=67 ttl=64 time=5.421 ms

64 bytes from 10.0.1.3: icmp_seq=68 ttl=64 time=5.953 ms

64 bytes from 10.0.1.3: icmp_seq=69 ttl=64 time=838.101 ms

64 bytes from 10.0.1.3: icmp_seq=70 ttl=64 time=5.311 ms

64 bytes from 10.0.1.3: icmp_seq=71 ttl=64 time=7.831 ms

64 bytes from 10.0.1.3: icmp_seq=72 ttl=64 time=5.395 ms

64 bytes from 10.0.1.3: icmp_seq=73 ttl=64 time=5.018 ms

64 bytes from 10.0.1.3: icmp_seq=74 ttl=64 time=4.955 ms

64 bytes from 10.0.1.3: icmp_seq=75 ttl=64 time=5.430 ms

64 bytes from 10.0.1.3: icmp_seq=76 ttl=64 time=5.281 ms

64 bytes from 10.0.1.3: icmp_seq=77 ttl=64 time=5.445 ms

64 bytes from 10.0.1.3: icmp_seq=78 ttl=64 time=5.385 ms

64 bytes from 10.0.1.3: icmp_seq=79 ttl=64 time=7.137 ms

64 bytes from 10.0.1.3: icmp_seq=80 ttl=64 time=4.589 ms

64 bytes from 10.0.1.3: icmp_seq=81 ttl=64 time=4.918 ms

64 bytes from 10.0.1.3: icmp_seq=82 ttl=64 time=5.770 ms

64 bytes from 10.0.1.3: icmp_seq=83 ttl=64 time=4.545 ms

64 bytes from 10.0.1.3: icmp_seq=84 ttl=64 time=4.493 ms

64 bytes from 10.0.1.3: icmp_seq=85 ttl=64 time=4.607 ms

64 bytes from 10.0.1.3: icmp_seq=86 ttl=64 time=3.231 ms

64 bytes from 10.0.1.3: icmp_seq=87 ttl=64 time=5.217 ms

64 bytes from 10.0.1.3: icmp_seq=88 ttl=64 time=8.998 ms

64 bytes from 10.0.1.3: icmp_seq=89 ttl=64 time=4.532 ms

64 bytes from 10.0.1.3: icmp_seq=90 ttl=64 time=5.801 ms

64 bytes from 10.0.1.3: icmp_seq=91 ttl=64 time=6.599 ms

64 bytes from 10.0.1.3: icmp_seq=92 ttl=64 time=5.141 ms

64 bytes from 10.0.1.3: icmp_seq=93 ttl=64 time=5.565 ms

64 bytes from 10.0.1.3: icmp_seq=94 ttl=64 time=4.446 ms

64 bytes from 10.0.1.3: icmp_seq=95 ttl=64 time=5.343 ms

64 bytes from 10.0.1.3: icmp_seq=96 ttl=64 time=5.298 ms

64 bytes from 10.0.1.3: icmp_seq=97 ttl=64 time=13.020 ms

64 bytes from 10.0.1.3: icmp_seq=98 ttl=64 time=5.351 ms

64 bytes from 10.0.1.3: icmp_seq=99 ttl=64 time=8.677 ms

64 bytes from 10.0.1.3: icmp_seq=100 ttl=64 time=15.883 ms

64 bytes from 10.0.1.3: icmp_seq=101 ttl=64 time=7.887 ms

64 bytes from 10.0.1.3: icmp_seq=102 ttl=64 time=7.101 ms

64 bytes from 10.0.1.3: icmp_seq=103 ttl=64 time=4.539 ms

64 bytes from 10.0.1.3: icmp_seq=104 ttl=64 time=5.041 ms

64 bytes from 10.0.1.3: icmp_seq=105 ttl=64 time=4.516 ms

64 bytes from 10.0.1.3: icmp_seq=106 ttl=64 time=6.034 ms

64 bytes from 10.0.1.3: icmp_seq=107 ttl=64 time=6.585 ms

64 bytes from 10.0.1.3: icmp_seq=108 ttl=64 time=4.754 ms

64 bytes from 10.0.1.3: icmp_seq=109 ttl=64 time=19.620 ms

64 bytes from 10.0.1.3: icmp_seq=110 ttl=64 time=4.597 ms

64 bytes from 10.0.1.3: icmp_seq=111 ttl=64 time=5.393 ms

64 bytes from 10.0.1.3: icmp_seq=112 ttl=64 time=5.468 ms

64 bytes from 10.0.1.3: icmp_seq=113 ttl=64 time=3.514 ms

64 bytes from 10.0.1.3: icmp_seq=114 ttl=64 time=5.179 ms

64 bytes from 10.0.1.3: icmp_seq=115 ttl=64 time=4.576 ms

64 bytes from 10.0.1.3: icmp_seq=116 ttl=64 time=4.706 ms

64 bytes from 10.0.1.3: icmp_seq=117 ttl=64 time=4.532 ms

64 bytes from 10.0.1.3: icmp_seq=118 ttl=64 time=4.475 ms

64 bytes from 10.0.1.3: icmp_seq=119 ttl=64 time=7.029 ms

64 bytes from 10.0.1.3: icmp_seq=120 ttl=64 time=4.581 ms

64 bytes from 10.0.1.3: icmp_seq=121 ttl=64 time=4.581 ms

64 bytes from 10.0.1.3: icmp_seq=122 ttl=64 time=7.510 ms

64 bytes from 10.0.1.3: icmp_seq=123 ttl=64 time=4.525 ms

64 bytes from 10.0.1.3: icmp_seq=124 ttl=64 time=5.336 ms

64 bytes from 10.0.1.3: icmp_seq=125 ttl=64 time=4.511 ms

64 bytes from 10.0.1.3: icmp_seq=126 ttl=64 time=5.373 ms

64 bytes from 10.0.1.3: icmp_seq=127 ttl=64 time=4.448 ms

64 bytes from 10.0.1.3: icmp_seq=128 ttl=64 time=6.066 ms

64 bytes from 10.0.1.3: icmp_seq=129 ttl=64 time=6.344 ms

64 bytes from 10.0.1.3: icmp_seq=130 ttl=64 time=5.581 ms

Request timeout for icmp_seq 131

64 bytes from 10.0.1.3: icmp_seq=132 ttl=64 time=7.876 ms

64 bytes from 10.0.1.3: icmp_seq=133 ttl=64 time=4.617 ms

64 bytes from 10.0.1.3: icmp_seq=134 ttl=64 time=5.853 ms

64 bytes from 10.0.1.3: icmp_seq=135 ttl=64 time=2.990 ms

64 bytes from 10.0.1.3: icmp_seq=136 ttl=64 time=6.096 ms

64 bytes from 10.0.1.3: icmp_seq=137 ttl=64 time=866.411 ms

64 bytes from 10.0.1.3: icmp_seq=138 ttl=64 time=4.342 ms

64 bytes from 10.0.1.3: icmp_seq=139 ttl=64 time=4.821 ms

64 bytes from 10.0.1.3: icmp_seq=140 ttl=64 time=11.222 ms

64 bytes from 10.0.1.3: icmp_seq=141 ttl=64 time=4.924 ms


64 bytes from 10.0.1.3: icmp_seq=142 ttl=64 time=6.430 ms

64 bytes from 10.0.1.3: icmp_seq=143 ttl=64 time=4.554 ms

64 bytes from 10.0.1.3: icmp_seq=144 ttl=64 time=6.534 ms

64 bytes from 10.0.1.3: icmp_seq=145 ttl=64 time=4.526 ms

64 bytes from 10.0.1.3: icmp_seq=146 ttl=64 time=20.589 ms

64 bytes from 10.0.1.3: icmp_seq=147 ttl=64 time=6.089 ms

64 bytes from 10.0.1.3: icmp_seq=148 ttl=64 time=4.600 ms

64 bytes from 10.0.1.3: icmp_seq=149 ttl=64 time=2.811 ms

64 bytes from 10.0.1.3: icmp_seq=150 ttl=64 time=4.593 ms

64 bytes from 10.0.1.3: icmp_seq=151 ttl=64 time=10.328 ms

64 bytes from 10.0.1.3: icmp_seq=152 ttl=64 time=4.491 ms

64 bytes from 10.0.1.3: icmp_seq=153 ttl=64 time=5.788 ms

64 bytes from 10.0.1.3: icmp_seq=154 ttl=64 time=4.618 ms

64 bytes from 10.0.1.3: icmp_seq=155 ttl=64 time=4.594 ms

64 bytes from 10.0.1.3: icmp_seq=156 ttl=64 time=4.609 ms

64 bytes from 10.0.1.3: icmp_seq=157 ttl=64 time=4.940 ms


There doesn't seem to be an end to it. It just keeps going.


6

Aug 1, 2014 12:27 AM in response to Linc Davis

This worked. It cleared the printers from the list. However, when I then tried to add the printer, the Mac did not see it as a nearby printer. Clicking the + button still offered me the same old list of printers. I had to go to the IP pane and enter the IP address of the printer. When I did that, the Mac automatically found the proper printer driver. I added it, and printed a test page. Success!

Thanks-

Robin

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Macs can't find Epson Workforce 840 on network.

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