Messages won't start

Question

Hi there,I don&#x27;t seem to be able to start Messages on Mavericks: The following message is received. I already ran utility to check for dependencies, also I reinstalled the OS. Nothing worked so far. Kindly find my logs below: 2014-07-30 21:17:33.577 Messages[916:507] Could not statfs file at path: /var/root/Library/Application Support/AddressBook: No such file or directory2014-07-30 21:17:33.578 Messages[916:507] 0x7fd391f12740: ManagedObjectContext (ABAddressBook) could not create the store at path: &lt;/var/root/Library/Application Support/AddressBook/AddressBook-v22.abcddb&gt; - creation error: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;512 "The file couldn’t be saved." UserInfo&#x3D;0x7fd391e71330 {reason&#x3D;Failed to create file; code &#x3D; 2} {    reason &#x3D; "Failed to create file; code &#x3D; 2";}2014-07-30 21:17:33.775 Messages[916:507] Error obtaining permanent ID: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;134020 "The model configuration used to open the store is incompatible with the one that was used to create the store." UserInfo&#x3D;0x7fd391f3b530 {NSUnderlyingException&#x3D;Can&#x27;t resolve how to assign objects to stores; Coordinator does not have any stores}2014-07-30 21:17:33.776 Messages[916:507] Error obtaining permanent ID: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;134020 "The model configuration used to open the store is incompatible with the one that was used to create the store." UserInfo&#x3D;0x7fd391d7e820 {NSUnderlyingException&#x3D;Can&#x27;t resolve how to assign objects to stores; Coordinator does not have any stores}2014-07-30 21:17:33.800 Messages[916:507] Error obtaining permanent ID: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;134020 "The model configuration used to open the store is incompatible with the one that was used to create the store." UserInfo&#x3D;0x7fd391de27a0 {NSUnderlyingException&#x3D;Can&#x27;t resolve how to assign objects to stores; Coordinator does not have any stores}2014-07-30 21:17:33.801 Messages[916:507] Error obtaining permanent ID: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;134020 "The model configuration used to open the store is incompatible with the one that was used to create the store." UserInfo&#x3D;0x7fd391de2920 {NSUnderlyingException&#x3D;Can&#x27;t resolve how to assign objects to stores; Coordinator does not have any stores}2014-07-30 21:17:33.957 Messages[916:13833] CFNetwork SSLHandshake failed (-67674)2014-07-30 21:17:33.997 Messages[916:13833] CFNetwork SSLHandshake failed (-67674)2014-07-30 21:17:34.044 Messages[916:13833] CFNetwork SSLHandshake failed (-67674)2014-07-30 21:17:34.045 Messages[916:13833] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -67674)2014-07-30 21:17:34.223 Messages[916:507] Error obtaining permanent ID: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;134020 "The model configuration used to open the store is incompatible with the one that was used to create the store." UserInfo&#x3D;0x7fd394176b20 {NSUnderlyingException&#x3D;Can&#x27;t resolve how to assign objects to stores; Coordinator does not have any stores}2014-07-30 21:17:34.223 Messages[916:507] Error obtaining permanent ID: Error Domain&#x3D;NSCocoaErrorDomain Code&#x3D;134020 "The model configuration used to open the store is incompatible with the one that was used to create the store." UserInfo&#x3D;0x7fd3941751c0 {NSUnderlyingException&#x3D;Can&#x27;t resolve how to assign objects to stores; Coordinator does not have any stores}2014-07-30 21:17:34.272 Messages[916:13833] CFNetwork SSLHandshake failed (-67674)2014-07-30 21:17:34.273 Messages[916:13833] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -67674)2014-07-30 21:17:35.279 Messages[916:13833] CFNetwork SSLHandshake failed (-67674)2014-07-30 21:17:35.280 Messages[916:13833] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -67674)2014-07-30 21:19:33.175 Messages[916:16a1f] It does not make sense to draw an image when [NSGraphicsContext currentContext] is nil.  This is a programming error. Break on void _NSWarnForDrawingImageWithNoCurrentContext() to debug.  This will be logged only once.  This may break in the future.Jul 30 21:19:33 macbook-pro Messages[916] &lt;Error&gt;: ImageIO: CGImageDestinationFinalize image destination must have at least one image2014-07-30 21:19:33.175 Messages[916:16a1f] CGImageDestinationFinalize failed for output type &#x27;public.tiff&#x27;Jul 30 21:19:33 macbook-pro Messages[916] &lt;Error&gt;: ImageIO: CGImageSourceCreateWithData data parameter is nilJul 30 21:19:39 macbook-pro Messages[916] &lt;Error&gt;: ImageIO: CGImageDestinationFinalize image destination must have at least one image2014-07-30 21:19:39.137 Messages[916:1ce0f] CGImageDestinationFinalize failed for output type &#x27;public.tiff&#x27;Jul 30 21:19:39 macbook-pro Messages[916] &lt;Error&gt;: ImageIO: CGImageSourceCreateWithData data parameter is nil

Linc Davis · Answer

Are you logging in as root (System Administrator)?

AboFarida · Answer

I&#x27;m logged in as an admin. However, the logs was when running the command as a root (sudo). Otherwise, the app won&#x27;t start.

Linc Davis · Answer

You should never run that application as root. Please post a brief log extract showing what happens when you try to launch it in the usual way.

AboFarida · Answer

The app doesn&#x27;t open, however below is the system report after the crash.Date/Time:       2014-07-30 22:42:29 -0400OS Version:      10.9.4 (Build 13E28)Architecture:    x86_64Report Version:  18Command:         MessagesPath:            /Applications/Messages.app/Contents/MacOS/MessagesVersion:         8.0 (4226)Build Version:   3Project Name:    iChatSource Version:  4226000000000000Parent:          launchd [160]PID:             435Event:           hangDuration:        1.53sSteps:           16 (100ms sampling interval)Hardware model:  MacBookPro11,1Active cpus:     4Fan speed:       1312 rpmFree pages:      1062222 pages (+222)Pageins:         4 pagesPageouts:        0 pagesSwapins:         0 pagesSwapouts:        0 pagesProcess:         Messages [435]Path:            /Applications/Messages.app/Contents/MacOS/MessagesArchitecture:    x86_64Parent:          launchd [160]UID:             501Task size:       28122 pages (+198)CPU Time:        1.510s  Thread 0x1e2e     DispatchQueue 1          priority 47         cpu time   1.510s  16 start + 1 (libdyld.dylib) [0x7fff868085fd]    16 NSApplicationMain + 940 (AppKit) [0x7fff90896783]      16 -[NSApplication run] + 553 (AppKit) [0x7fff908ab99c]        16 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122 (AppKit) [0x7fff908b789b]          16 _DPSNextEvent + 1434 (AppKit) [0x7fff908b824e]            16 _BlockUntilNextEventMatchingListInModeWithFilter + 65 (HIToolbox) [0x7fff8b63a5bc]              16 ReceiveNextEventCommon + 173 (HIToolbox) [0x7fff8b63a685]                16 RunCurrentEventLoopInMode + 226 (HIToolbox) [0x7fff8b63aa0d]                  16 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff89d4ae75]                    16 __CFRunLoopRun + 831 (CoreFoundation) [0x7fff89d4b3ef]                      16 __CFRunLoopDoSources0 + 441 (CoreFoundation) [0x7fff89d4bd29]                        16 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation) [0x7fff89d5a5b1]                          16 __NSThreadPerformPerform + 229 (Foundation) [0x7fff8ff4013e]                            16 ??? (Messages + 353700) [0x1027815a4]                              16 ??? (Messages + 357250) [0x102782382]                                16 -[NSWindow makeKeyAndOrderFront:] + 51 (AppKit) [0x7fff909f9686]                                  16 -[NSWindow orderWindow:relativeTo:] + 162 (AppKit) [0x7fff90a080e0]                                    16 -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 786 (AppKit) [0x7fff90a08460]                                      16 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1972 (AppKit) [0x7fff90a08eb6]                                        16 -[NSView displayIfNeeded] + 1680 (AppKit) [0x7fff909ef2da]                                          16 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828 (AppKit) [0x7fff90a0fe9f]                                            16 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 314 (AppKit) [0x7fff90a12eb1]                                              16 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 841 (AppKit) [0x7fff90a13706]                                                16 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799 (AppKit) [0x7fff90a158c4]                                                  16 -[NSView _drawRect:clip:] + 422 (AppKit) [0x7fff90a16351]                                                    16 -[NSView(NSLayerKitGlue) _drawRectAsLayerTree:] + 591 (AppKit) [0x7fff90a17652]                                                      16 CA::Transaction::commit() + 388 (QuartzCore) [0x7fff8b473fd6]                                                        16 CA::Context::commit_transaction(CA::Transaction*) + 236 (QuartzCore) [0x7fff8b47433c]                                                          10 CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35 (QuartzCore) [0x7fff8b4748b1]                                                            10 CA::Layer::display_if_needed(CA::Transaction*) + 590 (QuartzCore) [0x7fff8b475162]                                                              10 _NSBackingLayerDisplay + 235 (AppKit) [0x7fff90a183c3]                                                                10 CA::Layer::display_() + 1539 (QuartzCore) [0x7fff8b475a2b]                                                                  10 x_blame_allocations + 84 (QuartzCore) [0x7fff8b475f1c]                                                                    10 ___ZN2CA5Layer8display_Ev_block_invoke + 59 (QuartzCore) [0x7fff8b475f60]                                                                      10 CABackingStoreUpdate_ + 2220 (QuartzCore) [0x7fff8b476812]                                                                        9  +[NSGraphicsContext configureGraphicsContextForCALayer:withCGContext:andRenderWithHandler:] + 104 (AppKit) [0x7fff90a30e67]                                                                          9  -[NSTextView(NSTextView_LayerBacking) drawLayer:inGraphicsContext:] + 437 (AppKit) [0x7fff90a94091]                                                                            9  -[NSTextView drawRect:] + 2052 (AppKit) [0x7fff90a94907]                                                                              9  -[NSLayoutManager(NSPrivate) _drawBackgroundForGlyphRange:atPoint:parameters:] + 605 (AppKit) [0x7fff90a95e26]                                                                                9  _NSFastFillAllLayoutHolesForGlyphRange + 1593 (AppKit) [0x7fff90a37977]                                                                                   9  _enableTextViewResizing + 211 (AppKit) [0x7fff90e087d8]                                                                                     9  -[NSLayoutManager(NSPrivate) _recalculateUsageForTextContainerAtIndex:] + 2636 (AppKit) [0x7fff9098b1ce]                                                                                       9  -[NSLayoutManager(NSPrivate) _resizeTextViewForTextContainer:] + 1025 (AppKit) [0x7fff90a7de80]                                                                                         9  -[NSTextView setConstrainedFrameSize:] + 633 (AppKit) [0x7fff909ec0df]                                                                                           9  -[SOInputLine setFrameSize:] + 139 (SocialUI) [0x7fff8f017e8c]                                                                                             9  -[NSTextView(NSPrivate) _setFrameSize:forceScroll:] + 764 (AppKit) [0x7fff90a81abc]                                                                                               9  -[NSView setFrameSize:] + 1586 (AppKit) [0x7fff908ef6c2]                                                                                                 9  -[NSView _postFrameChangeNotification] + 203 (AppKit) [0x7fff908e5f1c]                                                                                                   9  -[NSClipView _reflectDocumentViewFrameChange] + 172 (AppKit) [0x7fff9092157b]                                                                                                     9  -[SOFlexibleScrollView reflectScrolledClipView:] + 176 (SocialUI) [0x7fff8efee6bc]                                                                                                       9  -[NSScrollView reflectScrolledClipView:] + 745 (AppKit) [0x7fff9091684b]                                                                                                         9  -[NSScrollView _tileWithoutRecursing] + 48 (AppKit) [0x7fff909186d8]                                                                                                           9  -[NSScrollView tile] + 1756 (AppKit) [0x7fff90918e4f]                                                                                                             9  -[NSScrollView _setContentViewFrame:] + 669 (AppKit) [0x7fff9091afc8]                                                                                                               9  -[NSView setFrame:] + 294 (AppKit) [0x7fff908ef049]                                                                                                                 9  -[NSClipView setFrameSize:] + 380 (AppKit) [0x7fff90918082]                                                                                                                   9  -[NSView setFrameSize:] + 1323 (AppKit) [0x7fff908ef5bb]                                                                                                                     9  -[NSView resizeSubviewsWithOldSize:] + 299 (AppKit) [0x7fff90918534]                                                                                                                       9  -[NSView resizeWithOldSuperviewSize:] + 681 (AppKit) [0x7fff9096b669]                                                                                                                         9  -[NSView setFrame:] + 294 (AppKit) [0x7fff908ef049]                                                                                                                           9  -[SOInputLine setFrameSize:] + 139 (SocialUI) [0x7fff8f017e8c]                                                                                                                             6  -[NSTextView(NSPrivate) _setFrameSize:forceScroll:] + 1954 (AppKit) [0x7fff90a81f62]                                                                                                                               6  -[NSTextView(NSPrivate) _adjustedCenteredScrollRectToVisible:forceCenter:] + 440 (AppKit) [0x7fff90fc77f4]                                                                                                                                 6  -[NSTextView(NSPrivate) _centeredScrollRectToVisible:forceCenter:] + 1262 (AppKit) [0x7fff90b191b1]                                                                                                                                   6  -[NSView scrollRectToVisible:] + 24 (AppKit) [0x7fff909f7e45]                                                                                                                                     6  -[NSView(NSPrivate) _scrollRectToVisible:fromView:] + 28 (AppKit) [0x7fff909f7e68]                                                                                                                                       6  -[NSClipView _scrollRectToVisible:fromView:] + 23 (AppKit) [0x7fff909f7e87]                                                                                                                                         6  -[NSClipView _scrollRectToVisible:fromView:animateScroll:flashScrollerKnobs:] + 262 (AppKit) [0x7fff909f7f95]                                                                                                                                           6  -[NSClipView _scrollTo:animateScroll:flashScrollerKnobs:] + 1688 (AppKit) [0x7fff90921dc9]                                                                                                                                             6  -[NSScrollView scrollClipView:toPoint:] + 203 (AppKit) [0x7fff90a75bae]                                                                                                                                               6  -[NSClipView scrollToPoint:] + 237 (AppKit) [0x7fff9091d16a]                                                                                                                                                 6  -[NSClipView _immediateScrollToPoint:] + 5143 (AppKit) [0x7fff9091e5c3]                                                                                                                                                   6  -[NSRunLoop(NSRunLoop) performSelector:target:argument:order:modes:] + 646 (Foundation) [0x7fff8ff4ee43]                                                                                                                                                     6  CFRunLoopAddObserver + 411 (CoreFoundation) [0x7fff89d3e81b]                                                                                                                                                       6  CFSetApplyFunction + 173 (CoreFoundation) [0x7fff89d3933d]                                                                                                                                                         6  CFBasicHashApply + 124 (CoreFoundation) [0x7fff89d1d8fc]                                                                                                                                                           6  __CFSetApplyFunction_block_invoke + 18 (CoreFoundation) [0x7fff89d39382]                                                                                                                                                             6  CFRunLoopAddObserver + 229 (CoreFoundation) [0x7fff89d3e765]                                                                                                                                                               5  CFArrayContainsValue + 230 (CoreFoundation) [0x7fff89d1a7c6]                                                                                                                                                                 3  CFEqual + 218 (CoreFoundation) [0x7fff89cf9b4a]                                                                                                                                                                    3  &lt;executing in user space&gt;                                                                                                                                                                 1  CFEqual + 109 (CoreFoundation) [0x7fff89cf9add]                                                                                                                                                                    1  &lt;executing in user space&gt;                                                                                                                                                                 1  CFEqual + 319 (CoreFoundation) [0x7fff89cf9baf]                                                                                                                                                                    1  &lt;executing in user space&gt;                                                                                                                                                               1  CFArrayContainsValue + 208 (CoreFoundation) [0x7fff89d1a7b0]                                                                                                                                                                 1  -[__NSArrayM objectAtIndex:] + 65 (CoreFoundation) [0x7fff89d07441]                                                                                                                                                                    1  &lt;executing in user space&gt;                                                                                                                             3  -[NSTextView(NSPrivate) _setFrameSize:forceScroll:] + 1491 (AppKit) [0x7fff90a81d93]                                                                                                                               3  -[NSTextView(NSPrivate) _adjustedCenteredScrollRectToVisible:forceCenter:] + 440 (AppKit) [0x7fff90fc77f4]                                                                                                                                 3  -[NSTextView(NSPrivate) _centeredScrollRectToVisible:forceCenter:] + 1262 (AppKit) [0x7fff90b191b1]                                                                                                                                   3  -[NSView scrollRectToVisible:] + 24 (AppKit) [0x7fff909f7e45]                                                                                                                                     3  -[NSView(NSPrivate) _scrollRectToVisible:fromView:] + 28 (AppKit) [0x7fff909f7e68]                                                                                                                                       3  -[NSClipView _scrollRectToVisible:fromView:] + 23 (AppKit) [0x7fff909f7e87]                                                                                                                                         3  -[NSClipView _scrollRectToVisible:fromView:animateScroll:flashScrollerKnobs:] + 262 (AppKit) [0x7fff909f7f95]                                                                                                                                           3  -[NSClipView _scrollTo:animateScroll:flashScrollerKnobs:] + 1688 (AppKit) [0x7fff90921dc9]                                                                                                                                             3  -[NSScrollView scrollClipView:toPoint:] + 203 (AppKit) [0x7fff90a75bae]                                                                                                                                               3  -[NSClipView scrollToPoint:] + 237 (AppKit) [0x7fff9091d16a]                                                                                                                                                 3  -[NSClipView _immediateScrollToPoint:] + 5143 (AppKit) [0x7fff9091e5c3]                                                                                                                                                   3  -[NSRunLoop(NSRunLoop) performSelector:target:argument:order:modes:] + 646 (Foundation) [0x7fff8ff4ee43]                                                                                                                                                     3  CFRunLoopAddObserver + 411 (CoreFoundation) [0x7fff89d3e81b]                                                                                                                                                       3  CFSetApplyFunction + 173 (CoreFoundation) [0x7fff89d3933d]                                                                                                                                                         3  CFBasicHashApply + 124 (CoreFoundation) [0x7fff89d1d8fc]                                                                                                                                                           3  __CFSetApplyFunction_block_invoke + 18 (CoreFoundation) [0x7fff89d39382]                                                                                                                                                             3  CFRunLoopAddObserver + 229 (CoreFoundation) [0x7fff89d3e765]                                                                                                                                                               2  CFArrayContainsValue + 208 (CoreFoundation) [0x7fff89d1a7b0]                                                                                                                                                                 1  -[__NSArrayM objectAtIndex:] + 38 (CoreFoundation) [0x7fff89d07426]                                                                                                                                                                    1  &lt;executing in user space&gt;                                                                                                                                                                 1  -[__NSArrayM objectAtIndex:] + 58 (CoreFoundation) [0x7fff89d0743a]                                                                                                                                                                    1  &lt;executing in user space&gt;                                                                                                                                                               1  CFArrayContainsValue + 230 (CoreFoundation) [0x7fff89d1a7c6]                                                                                                                                                                 1  CFEqual + 218 (CoreFoundation) [0x7fff89cf9b4a]                                                                                                                                                                    1  &lt;executing in user space&gt;                                                                        1  objc_msgSend + 40 (libobjc.A.dylib) [0x7fff846390a8]                                                                          1  &lt;executing in user space&gt;                                                          6  CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 24 (QuartzCore) [0x7fff8b4748a6]                                                            6  CA::Layer::layout_if_needed(CA::Transaction*) + 363 (QuartzCore) [0x7fff8b474a25]                                                              6  _NSBackingLayerLayoutSublayers + 160 (AppKit) [0x7fff90a178eb]                                                                6  -[CALayer layoutSublayers] + 214 (QuartzCore) [0x7fff8b474e51]                                                                  6  -[NSView layoutSubtreeIfNeeded] + 808 (AppKit) [0x7fff90951519]                                                                    6  -[NSView resizeWithOldSuperviewSize:] + 681 (AppKit) [0x7fff9096b669]                                                                      6  -[NSView setFrame:] + 294 (AppKit) [0x7fff908ef049]                                                                        6  -[NSScrollView setFrameSize:] + 800 (AppKit) [0x7fff909aefda]                                                                          6  -[NSView setFrameSize:] + 1323 (AppKit) [0x7fff908ef5bb]                                                                            6  -[NSScrollView _update] + 27 (AppKit) [0x7fff9096c542]                                                                              6  -[NSScrollView _tileWithoutRecursing] + 48 (AppKit) [0x7fff909186d8]                                                                                6  -[NSScrollView tile] + 1756 (AppKit) [0x7fff90918e4f]                                                                                   6  -[NSScrollView _setContentViewFrame:] + 669 (AppKit) [0x7fff9091afc8]                                                                                     6  -[NSView setFrame:] + 294 (AppKit) [0x7fff908ef049]                                                                                       6  -[NSClipView setFrameSize:] + 380 (AppKit) [0x7fff90918082]                                                                                         6  -[NSView setFrameSize:] + 1295 (AppKit) [0x7fff908ef59f]                                                                                           6  -[NSView _layoutSubtreeWithOldSize:] + 325 (AppKit) [0x7fff9096bdfd]                                                                                             6  NSViewLevelLayout + 155 (AppKit) [0x7fff9096c368]                                                                                               6  -[NSView resizeSubviewsWithOldSize:] + 299 (AppKit) [0x7fff90918534]                                                                                                 6  -[NSView resizeWithOldSuperviewSize:] + 681 (AppKit) [0x7fff9096b669]                                                                                                   6  -[NSView setFrame:] + 294 (AppKit) [0x7fff908ef049]                                                                                                     6  -[SOInputLine setFrameSize:] + 139 (SocialUI) [0x7fff8f017e8c]                                                                                                       5  -[NSTextView(NSPrivate) _setFrameSize:forceScroll:] + 764 (AppKit) [0x7fff90a81abc]                                                                                                         5  -[NSView setFrameSize:] + 1586 (AppKit) [0x7fff908ef6c2]                                                                                                           5  -[NSView _postFrameChangeNotification] + 203 (AppKit) [0x7fff908e5f1c]                                                                                                             5  -[NSClipView _reflectDocumentViewFrameChange] + 128 (AppKit) [0x7fff9092154f]                                                                                                               5  -[NSClipView _scrollTo:animateScroll:flashScrollerKnobs:] + 1688 (AppKit) [0x7fff90921dc9]                                                                                                                 5  -[NSScrollView scrollClipView:toPoint:] + 203 (AppKit) [0x7fff90a75bae]                                                                                                                   5  -[NSClipView scrollToPoint:] + 237 (AppKit) [0x7fff9091d16a]                                                                                                                     5  -[NSClipView _immediateScrollToPoint:] + 5143 (AppKit) [0x7fff9091e5c3]                                                                                                                       5  -[NSRunLoop(NSRunLoop) performSelector:target:argument:order:modes:] + 646 (Foundation) [0x7fff8ff4ee43]                                                                                                                         5  CFRunLoopAddObserver + 411 (CoreFoundation) [0x7fff89d3e81b]                                                                                                                           5  CFSetApplyFunction + 173 (CoreFoundation) [0x7fff89d3933d]                                                                                                                             5  CFBasicHashApply + 124 (CoreFoundation) [0x7fff89d1d8fc]                                                                                                                               5  __CFSetApplyFunction_block_invoke + 18 (CoreFoundation) [0x7fff89d39382]                                                                                                                                 5  CFRunLoopAddObserver + 229 (CoreFoundation) [0x7fff89d3e765]                                                                                                                                   2  CFArrayContainsValue + 230 (CoreFoundation) [0x7fff89d1a7c6]                                                                                                                                     2  CFEqual + 218 (CoreFoundation) [0x7fff89cf9b4a]                                                                                                                                       2  &lt;executing in user space&gt;                                                                                                                                   1  objc_msgSend + 40 (libobjc.A.dylib) [0x7fff846390a8]                                                                                                                                     1  &lt;executing in user space&gt;                                                                                                                                   1  objc_msgSend + 20 (libobjc.A.dylib) [0x7fff84639094]                                                                                                                                     1  &lt;executing in user space&gt;                                                                                                                                   1  CFArrayContainsValue + 208 (CoreFoundation) [0x7fff89d1a7b0]                                                                                                                                     1  -[__NSArrayM objectAtIndex:] + 4 (CoreFoundation) [0x7fff89d07404]                                                                                                                                       1  &lt;executing in user space&gt;                                                                                                       1  -[NSTextView(NSPrivate) _setFrameSize:forceScroll:] + 1154 (AppKit) [0x7fff90a81c42]                                                                                                         1  -[NSTextView textContainerOrigin] + 342 (AppKit) [0x7fff90a7d506]                                                                                                           1  -[NSLayoutManager usedRectForTextContainer:] + 122 (AppKit) [0x7fff909961b7]                                                                                                             1  -[NSLayoutManager(NSPrivate) _validatedStoredUsageForTextContainerAtIndex:] + 82 (AppKit) [0x7fff90996233]                                                                                                               1  -[NSLayoutManager(NSPrivate) _recalculateUsageForTextContainerAtIndex:] + 919 (AppKit) [0x7fff9098ab19]                                                                                                                 1  -[SOInputLine setMinSize:] + 135 (SocialUI) [0x7fff8f01899c]                                                                                                                   1  &lt;executing in user space&gt;  Thread 0x1e43     DispatchQueue 2          priority 49          16 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff8c557136]    16 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff8b98c662]     *16 ??? (mach_kernel + 3959520) [0xffffff80005c6ae0]  Thread 0x1e42     DispatchQueue 321        priority 47          16 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8c3abfb9]    16 _pthread_wqthread + 314 (libsystem_pthread.dylib) [0x7fff8c3a8ef8]      16 _dispatch_worker_thread2 + 40 (libdispatch.dylib) [0x7fff8c558177]        16 _dispatch_root_queue_drain + 75 (libdispatch.dylib) [0x7fff8c556f87]          16 _dispatch_queue_invoke + 110 (libdispatch.dylib) [0x7fff8c5589c1]            16 _dispatch_queue_drain + 451 (libdispatch.dylib) [0x7fff8c557673]              16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]                16 __NSOQSchedule_f + 64 (Foundation) [0x7fff8fee454b]                  16 -[__NSOperationInternal _start:] + 631 (Foundation) [0x7fff8fee48a1]                    16 -[NSBlockOperation main] + 75 (Foundation) [0x7fff8ff050b5]                      16 ??? (Messages + 276185) [0x10276e6d9]                        16 ??? (Messages + 276386) [0x10276e7a2]                          16 ??? (Messages + 279657) [0x10276f469]                            16 ??? (Messages + 280301) [0x10276f6ed]                              16 _dispatch_barrier_sync_f_invoke + 39 (libdispatch.dylib) [0x7fff8c556146]                                16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]                                  16 ??? (Messages + 280905) [0x10276f949]                                    16 ??? (Messages + 281456) [0x10276fb70]                                      16 ??? (Messages + 282477) [0x10276ff6d]                                        16 ??? (Messages + 369733) [0x102785445]                                          16 _dispatch_barrier_sync_f_slow + 310 (libdispatch.dylib) [0x7fff8c55b982]                                            16 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x7fff8b987a56]                                             *16 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b570]  Thread 0x1e5e     DispatchQueue 493        priority 47          16 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8c3abfb9]    16 _pthread_wqthread + 314 (libsystem_pthread.dylib) [0x7fff8c3a8ef8]      16 _dispatch_worker_thread2 + 40 (libdispatch.dylib) [0x7fff8c558177]        16 _dispatch_root_queue_drain + 326 (libdispatch.dylib) [0x7fff8c557082]          16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]            16 _dispatch_async_redirect_invoke + 154 (libdispatch.dylib) [0x7fff8c5597e3]              16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]                16 _dispatch_call_block_and_release + 12 (libdispatch.dylib) [0x7fff8c5581bb]                  16 ____SCNetworkReachabilityPerformLocked_block_invoke + 96 (SystemConfiguration) [0x7fff896c590e]                    16 _dispatch_barrier_sync_f_slow + 310 (libdispatch.dylib) [0x7fff8c55b982]                      16 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x7fff8b987a56]                       *16 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b570]  Thread 0x1eae     DispatchQueue 493        priority 47          16 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8c3abfb9]    16 _pthread_wqthread + 314 (libsystem_pthread.dylib) [0x7fff8c3a8ef8]      16 _dispatch_worker_thread2 + 40 (libdispatch.dylib) [0x7fff8c558177]        16 _dispatch_root_queue_drain + 326 (libdispatch.dylib) [0x7fff8c557082]          16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]            16 _dispatch_async_redirect_invoke + 154 (libdispatch.dylib) [0x7fff8c5597e3]              16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]                16 _dispatch_call_block_and_release + 12 (libdispatch.dylib) [0x7fff8c5581bb]                  16 ____SCNetworkReachabilityPerformLocked_block_invoke + 96 (SystemConfiguration) [0x7fff896c590e]                    16 _dispatch_barrier_sync_f_slow + 310 (libdispatch.dylib) [0x7fff8c55b982]                      16 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x7fff8b987a56]                       *16 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b570]  Thread 0x1ec5     DispatchQueue 493        priority 47          16 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8c3abfb9]    16 _pthread_wqthread + 314 (libsystem_pthread.dylib) [0x7fff8c3a8ef8]      16 _dispatch_worker_thread2 + 40 (libdispatch.dylib) [0x7fff8c558177]        16 _dispatch_root_queue_drain + 326 (libdispatch.dylib) [0x7fff8c557082]          16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]            16 _dispatch_async_redirect_invoke + 154 (libdispatch.dylib) [0x7fff8c5597e3]              16 _dispatch_client_callout + 8 (libdispatch.dylib) [0x7fff8c55528d]                16 _dispatch_call_block_and_release + 12 (libdispatch.dylib) [0x7fff8c5581bb]                  16 ____SCNetworkReachabilityPerformLocked_block_invoke + 96 (SystemConfiguration) [0x7fff896c590e]                    16 _dispatch_barrier_sync_f_slow + 310 (libdispatch.dylib) [0x7fff8c55b982]                      16 semaphore_wait_trap + 10 (libsystem_kernel.dylib) [0x7fff8b987a56]                       *16 semaphore_wait_continue + 0 (mach_kernel) [0xffffff800023b570]  Thread 0x1e6f     priority 47          16 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c3abfc9]    16 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8c3a772a]      16 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff8c3a7899]        16 _NSEventThread + 144 (AppKit) [0x7fff90a5805e]          16 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff89d4ae75]            16 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff89d4b539]              16 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff89d4bf15]                16 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8b987a1a]                 *16 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]  Thread 0x1eb5     priority 47          16 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c3abfc9]    16 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8c3a772a]      16 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff8c3a7899]        16 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff85a2ef5f]          16 JSC::BlockAllocator::blockFreeingThreadMain() + 261 (JavaScriptCore) [0x7fff85a39cc5]            16 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff8b98b716]             *16 psynch_cvcontinue + 0 (pthread) [0xffffff7f80bcc940]  Thread 0x1eb6     priority 47          16 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c3abfc9]    16 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8c3a772a]      16 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff8c3a7899]        16 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff85a2ef5f]          16 JSC::GCThread::gcThreadMain() + 88 (JavaScriptCore) [0x7fff85a3a5c8]            16 JSC::GCThread::waitForNextPhase() + 119 (JavaScriptCore) [0x7fff85a3a737]              16 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff8b98b716]               *16 psynch_cvcontinue + 0 (pthread) [0xffffff7f80bcc940]  Thread 0x1eb7     priority 47          16 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c3abfc9]    16 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8c3a772a]      16 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff8c3a7899]        16 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff85a2ef5f]          16 JSC::GCThread::gcThreadMain() + 88 (JavaScriptCore) [0x7fff85a3a5c8]            16 JSC::GCThread::waitForNextPhase() + 119 (JavaScriptCore) [0x7fff85a3a737]              16 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff8b98b716]               *16 psynch_cvcontinue + 0 (pthread) [0xffffff7f80bcc940]  Thread 0x1eb8     priority 47          16 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c3abfc9]    16 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8c3a772a]      16 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff8c3a7899]        16 ***::wtfThreadEntryPoint(void*) + 15 (JavaScriptCore) [0x7fff85a2ef5f]          16 JSC::GCThread::gcThreadMain() + 88 (JavaScriptCore) [0x7fff85a3a5c8]            16 JSC::GCThread::waitForNextPhase() + 119 (JavaScriptCore) [0x7fff85a3a737]              16 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff8b98b716]               *16 psynch_cvcontinue + 0 (pthread) [0xffffff7f80bcc940]  Thread 0x1eb9     priority 63          16 thread_start + 13 (libsystem_pthread.dylib) [0x7fff8c3abfc9]    16 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff8c3a772a]      16 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff8c3a7899]        16 __NSThread__main__ + 1318 (Foundation) [0x7fff8ff4376b]          16 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348 (Foundation) [0x7fff8ff43967]            16 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff89d4ae75]              16 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff89d4b539]                16 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff89d4bf15]                  16 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8b987a1a]                   *16 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff80002167d0]  Thread 0x209a     priority 0           16 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff8c3abfb9]    16 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8b98be6a]     *16 wq_unpark_continue + 0 (pthread) [0xffffff7f80bca6ae]  Binary Images:         0x10272b000 -        0x10297efff  com.apple.iChat 8.0 (4226) &lt;212E34A8-B310-3729-8D11-879E9985A0BD&gt; /Applications/Messages.app/Contents/MacOS/Messages      0x7fff84634000 -     0x7fff847e1f27  libobjc.A.dylib (551.1) &lt;AD7FD984-271E-30F4-A361-6B20319EC73B&gt; /usr/lib/libobjc.A.dylib      0x7fff85a26000 -     0x7fff85d9dff6  com.apple.JavaScriptCore 9537 (9537.77.1) &lt;F588191A-25E6-31AC-A325-B7779DC6D1EC&gt; /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore      0x7fff86805000 -     0x7fff86808ff7  libdyld.dylib (239.4) &lt;A1273A02-4928-3BAC-A846-6C069DC1A0A6&gt; /usr/lib/system/libdyld.dylib      0x7fff896be000 -     0x7fff89721ffb  com.apple.SystemConfiguration 1.13.1 (1.13.1) &lt;2C8E1A73-5AD6-3A7D-8ED8-D6755555A993&gt; /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration      0x7fff89cdb000 -     0x7fff89ec0fff  com.apple.CoreFoundation 6.9 (855.17) &lt;729BD6DA-1F63-3E72-A148-26F21EBF52BB&gt; /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation      0x7fff8b461000 -     0x7fff8b5fdff3  com.apple.QuartzCore 1.8 (332.3) &lt;D6285800-F386-3E6B-84F2-A62F9029D95F&gt; /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore      0x7fff8b60c000 -     0x7fff8b8b6ff5  com.apple.HIToolbox 2.1.1 &lt;26FF0E2C-1CD7-311F-ACF0-84F3D5273AD6&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox      0x7fff8b976000 -     0x7fff8b992ff7  libsystem_kernel.dylib (2422.110.17) &lt;873931CE-D1AF-3596-AADB-D2E63C9AB29F&gt; /usr/lib/system/libsystem_kernel.dylib      0x7fff8c3a6000 -     0x7fff8c3adff7  libsystem_pthread.dylib (53.1.4) &lt;AB498556-B555-310E-9041-F67EC9E00E2C&gt; /usr/lib/system/libsystem_pthread.dylib      0x7fff8c554000 -     0x7fff8c56efff  libdispatch.dylib (339.92.1) &lt;C4E4A18D-3C3B-3C9C-8709-A4270D998DE7&gt; /usr/lib/system/libdispatch.dylib      0x7fff8efec000 -     0x7fff8f060ff7  com.apple.iChat.SocialUI 8.0 (4223) &lt;EE2E036F-B699-3880-B324-C5E78D370E63&gt; /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/SocialUI      0x7fff8fedd000 -     0x7fff901dbfff  com.apple.Foundation 6.9 (1056.13) &lt;2EE9AB07-3EA0-37D3-B407-4A520F2CB497&gt; /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation      0x7fff90894000 -     0x7fff9140aff7  com.apple.AppKit 6.9 (1265.21) &lt;9DC13B27-841D-3839-93B2-3EDE66157BDE&gt; /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit *0xffffff7f80bc7000 - 0xffffff7f80bcefff  com.apple.kec.pthread 1.0 (1) &lt;882075E6-12C4-3225-8750-928715183739&gt; /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread *0xffffff8000200000 - 0xffffff80007a864a  mach_kernel (2422.110.17) &lt;BBFADD17-672B-35A2-9B7F-E4B12213E4B8&gt; /mach_kernel

Linc Davis · Answer

The title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try to launch the application. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Some private information, such as your name, may appear in the log. Anonymize before posting.

AboFarida · Answer

7/30/14 11:06:45.000 PM kernel[0]: process Messages[1012] thread 20819 caught burning CPU! It used more than 50% CPU (Actual recent usage: 99%) over 180 seconds. thread lifetime cpu usage 90.066823 seconds, (89.764420 user, 0.302403 system) ledger info: balance: 90001995244 credit: 90001995244 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 902308397007/30/14 11:06:45.153 PM ReportCrash[1035]: Invoking spindump for pid&#x3D;1012 thread&#x3D;20819 percent_cpu&#x3D;99 duration&#x3D;91 because of excessive cpu utilization7/30/14 11:06:46.315 PM spindump[1036]: Saved cpu_resource.spin report for Messages version 8.0 (4226) to /Library/Logs/DiagnosticReports/Messages_2014-07-30-230646_&lt;Name&gt;.cpu_resource. spin7/30/14 11:06:53.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)7/30/14 11:07:01.000 PM kernel[0]: vmnet: VMNetDisconnect called for port 0xffffff8022ac28007/30/14 11:07:01.000 PM kernel[0]: vmnet: VMNetDisconnect called for port 0xffffff8022ac6e007/30/14 11:07:01.000 PM kernel[0]: vmnet: VNetUserIfFree: freeing userIf at 0xffffff8022ac6e00.7/30/14 11:07:02.000 PM kernel[0]: vmmon: Cleaned up 283039 virtual main memory pages from VM 0xffffff8024f21018.7/30/14 11:07:02.000 PM kernel[0]: vmmon: Cleaned up 3415 monitor anonymous pages from VM 0xffffff8024f21018.7/30/14 11:07:02.000 PM kernel[0]: vmmon: Cleaned up 7849 user anonymous pages from VM 0xffffff8024f21018.

Linc Davis · Answer

Please read this whole message before doing anything.This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.Step 1The purpose of this step is to determine whether the problem is localized to your user account.Enable guest logins* and log in as Guest. Don&#x27;t use the Safari-only “Guest User” login created by “Find My Mac.”While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.Test while logged in as Guest. Same problem?After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.Step 2The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.   Please take this step regardless of the results of Step 1.Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.Test while in safe mode. Same problem?After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

AboFarida · Answer

Thank you for the prompt respond. Step 1 works fine, I can log in to Messages. For step 2, even in safe mode, Messages don&#x27;t start up.I was actually having some doubts for my contacts account being messed up. So, I deleted these accounts and I did set them up back. Messages still can&#x27;t come up, and the following are some lines from the log:7/30/14 11:52:56.132 PM Messages[492]: &lt;SOAccountStatusHelper: 0x6000002a3ea0&gt; Timed out waiting for value for SOAccountStatusOfflineOnQuitApplicationKey7/30/14 11:52:56.878 PM Messages[492]: &lt;SOMessageHelper: 0x6080002bde20&gt; Timed out waiting for value for SOTranscriptSettingsDefaultIMChatSettingsPreferences7/30/14 11:52:56.984 PM Messages[492]: &lt;SOMessageHelper: 0x6080002bde20&gt; Timed out waiting for value for SOMessageOutgoingAttributes

Linc Davis · Answer

Back up all data.Quit Messages if it’s running. Force quit if necessary. Relaunch it and test after each of the following steps. If the problem isn&#x27;t resolved, quit again and go on to the next step.Step 1Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.Step 2Hold down the option key and select          Go ▹ Libraryfrom the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):          Caches/com.apple.Messages          Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent          Containers/com.apple.iChat          Containers/com.apple.soagent          IdentityServicesLeave the Library folder open. Log out and log back in.Step 3Go back to the Finder and move the following item from the open Library folder to the Desktop:          MessagesNote: you are not moving the Messages application. You’re moving a folder named “Messages.”If Messages now works, delete the Messages folder on the Desktop. Otherwise, quit Messages again. Put back the folder you moved, overwriting the newer one that may have been created in its place.Step 4In the Preferences subfolder, there may be several files having names that begin with any of the following strings:          com.apple.iChat          com.apple.ids          com.apple.imdsmsrecordstore          com.apple.imessage          com.apple.imserviceMove them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.Also in the Preferences folder, there&#x27;s a subfolder named "ByHost". Open it and do the same thing.Log out and log back in. Test again. This time Messages should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes Messages to malfunction. Delete those files and recreate whatever settings they contained.If the issue is still not resolved, quit Messages again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post your results.If you later decide that you don’t like the results of Steps 3 and 4, you can undo them completely by quitting Messages and restoring the items you deleted in those steps from your backup.

AboFarida · Answer

I was able to complete the fix by executing step #3, so what do you think was the root cause for that?

Linc Davis · Answer

Some sort of corrupt data.

AboFarida · Answer

Thank you