how do I mark things as not junk that end up in my junk folder

Question

Level 1

8 points

how do I mark things as not junk that end up in my junk folder

Sometimes I get an option right on the email to click "not junk." However, these items don't seem to have this option. I don't know how certain emails are pre-determined to go into my junk folder. However if they some how got in there, it seems there should be a way I can mark them "not junk" for future emails from the same person or from the same group of persons. Anyone know how to change the setting some how? Thanks in advance!

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Jul 31, 2014 11:09 AM

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Answer 1

Barney-15E

Level 10

122,522 points

Aug 2, 2014 9:53 AM in response to CurlyMolly

If you have the junk mail preferences set to trust Junk mail headers, then anything with a "spam" header will move those messages to the Junk folder. Mail isn't marking them as Junk, so there is no option to mark them as not junk. There is nothing Mail is going to "learn" that will alter that.

Also, if you are using an IMAP email service, the email provider may be marking and moving those items into the "Spam" (ie "Junk") folder. Again, Mail has not processed and marked that message as Junk, so there is no option to unmark it. It wasn't marked by Mail. It was "marked" by your email service provider. You will have to go to their web interface and mark it as "not spam" on their portal.

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Answer 2

chuck_3rd

Community Specialist

Aug 2, 2014 8:24 AM in response to CurlyMolly

Hello CurlyMolly,

Thanks for using Apple Support Communities.

The following support article explains more about the junk mail filter options in the Mail application:

Mail (Mavericks): Change the junk mail filter

http://support.apple.com/kb/PH14918

Take care,

Alex H.

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Answer 3

Aug 2, 2014 9:27 AM in response to chuck_3rd

I don't know what CurlyMolly's problem is. But I have a problem with an email that keeps ending up in my Junk folder...

"Mail maintains an internal database of information that helps it detect junk mail. When you mark messages as junk or not junk, Mail updates the junk mail database accordingly and your junk mail filter improves over time. If you change your mind about what is junk mail (for example, you want to receive someone’s messages that you previously specified as junk mail), you need to mark them as not junk."

That last part which states to "Mark them as not junk." Well, where is that? Because what is in the top part of my Mail app when I have that message selected while in the Junk folder is "Mark this as Junk". Fact is, I have a rule set up for messages from the senders email address to be moved to a specific folder. I actually have dozens of rules with emails being moved/copied here and there. This one email is my only problem child.

KOT

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Answer 4

CurlyMolly Author

Level 1

8 points

Aug 2, 2014 12:41 PM in response to Kingoftypos

I'll try to clarify. I have many messages in my junk folder which I want to instead go to my inbox. Not sure how so many emails came to be considered junk, but I have a hunch.... On some occasions when my phone was new and I didn't understand the difference between "junk" and "trash," I would view emails on my iPhone, I'd mark the ones I didn't want anymore, I'd click "move" and then "junk" which of course moved them to the junk folder. In hind site, I should have marked them as "trash" not "junk." Now, whenever I get any additional emails from these folks who I one-time marked as "junk" through my phone, they are automatically going into the junk folder. Wherever the "junk" master list lives, I want to go to it so I can edit it and start over with what I mark as junk from now on.

Another thought is that since I do have a gmail address -- could it somehow be getting caught up there on a gmail server? Even though I used my iPhone to mark items as junk?

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Answer 5

Barney-15E

Level 10

122,522 points

Aug 2, 2014 2:11 PM in response to CurlyMolly

That still doesn't clarify it. If you marked them as Junk, and Mail moved them based on that, it will allow you to mark them as Not Junk. If you don't have the ability to mark them as Not Junk, Mail didn't mark them as Junk.

You can reset Mail's Junk Mail filters in the Preferences.

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Answer 6

Aug 2, 2014 2:15 PM in response to CurlyMolly

OK, that make since to me. Seeing how I have an @icloud.com account. I would like to know how I can change it on icloud.com. I've looked and couldn't not find an area where to mark the message as Not Junk. Unless I have to wait for the next time it happens.

KOT

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Answer 7

Barney-15E

Level 10

122,522 points

Aug 2, 2014 2:22 PM in response to Kingoftypos

Way at the bottom of this article are instructions for marking emails at iCloud.com:

iCloud: Why am I getting junk mail (spam)?

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