Apple TV - "Ready to play ...." message

Question

Apple TV - "Ready to play ...." message

I've been using AppleTV for a couple years and movies purchased with iTunes have always started very quickly. In the last couple weeks, whenever I try to start a movie, I get a message "Ready to play in X hours X minutes". Nothing has changed in my network or configuration. I have a very fast network and my speeds are not slow with anything else (I've ran a few speed tests as well). This is relatively recent and is really souring me on purchasing or watching the over 150 movies I've purchased from iTunes. FYI - Netflix nor Hulu is slow - they run just as fast as always.

Suggestions?

Posted on Jul 31, 2014 9:51 PM

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Answer 1

Aug 3, 2014 12:06 PM in response to CarlAVII

I had checked most of the items listed in the article as well as rebooting network devices and the AppleTV unit. I came across another support question that was similar and it was suggested in that thread to change DNS to 8.8.8.8. I can't remember the logic for doing this, but it corrected this issue immediately. Haven't had any problems since.

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Answer 2

CarlAVII

Community Specialist

Aug 3, 2014 11:54 AM in response to jefferyfromartesia

Hello jeffreyfromartesia,

The article linked below details some useful information and steps that can help resolve playback issues on your Apple TV.

Apple TV (2nd and 3rd generation): Troubleshooting playback performance

http://support.apple.com/kb/TS3623

Cheers,

Allen

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Answer 3

CarlAVII

Community Specialist

Aug 3, 2014 12:08 PM in response to jefferyfromartesia

jefferyfromartesia,

Glad to hear that you've got it sorted!

All my best,

Allen

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Answer 4

vazandrew

Level 8

40,348 points

Aug 4, 2014 8:51 AM in response to jefferyfromartesia

A 3rd party DNS will eventually pose the same or other issues. Once it does, you will need to switch it back to auto and continuing to troubleshoot the network.

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