3 Replies Latest reply: Aug 6, 2014 11:17 AM by Jason L
Arbaaz23 Level 1 Level 1 (0 points)

Greetings the users of Apple..:)

i have a problem wid my ipad mini..

recently i updated my ipad mini to ios 7.1...

and my itunes is not opening then..

when i open my itunes then a blank page appears and written "Cannot Connect to App Store"

why is this? And how to fix this problem!!???

please answer fast...:)

iPad, iOS 7.1.2
  • Jason L Community Specialists Community Specialists (10,880 points)

    Greetings Arbaaz23,


    Welcome to Apple Support Communities.


    It sounds like the iTunes app isn't able to connect to the iTunes Store on your iPad. The article below provides some suggestions that can help you resolve the connection issue.


    Can't connect to the iTunes Store


    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.




  • Arbaaz23 Level 1 Level 1 (0 points)

    THank you so much Jason for your reply..!

    but i tried everything you provided me but Alas..:(

    same thing..!..:(

  • Jason L Community Specialists Community Specialists (10,880 points)

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.