Q: ipod nano 7th generation wont show up in itunes or my computer

Hi Lilie Bear,

It sounds like you're unable to update your iPod nano because it isn't recognized by iTunes or your computer. The article linked below provides some great suggestions that will help resolve software issues or help you setup service if there is a hardware issue.

iPod nano (7th generation): Hardware troubleshooting

http://support.apple.com/kb/TS4433

iPod not recognized by iTunes or computer

Make sure you have installed the latest iTunes software from www.itunes.com/downloads. Try connecting to a different USB port on your computer. Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.

• If iPod nano is connected to a USB hub, try connecting iPod nano directly to your computer's USB port.
• iPod nano might need to be reset. Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear.
• If you're connecting iPod nano to a portable computer using the Lightning Cable, connect the computer to a power outlet before connecting iPod nano.
• Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.
• Try reinserting the Lightning connector into the iPod. The Lightning connector can be inserted either way.
• Try restarting your computer.

If none of these steps resolves the issue, you might need to restore the iPod nano software.Also see these articles for further assistance:

• iPod not recognized in 'My Computer' and in iTunes for Windows
• iPod not recognized in iTunes and Mac desktop
• iPod nano (7th generation): Frequently used features

Issue not resolved.

If the issue is still not resolved, please read this information on servicing your iPod.

Cheers!

-Jason