Marco Lora
Level 1 (0 points)

Q: iCloud.com could not reset documents and data.

When I log-in onto iCloud.com => Account => Advanced => Reset Documents & Data, I get this message: Could not reset Documents and Data There was a problem performing the reset. Try again later.

 

I have tried several times but the message remains.

 

Thanks in advance for the support.


iCloud.com_Message.png

iMac, OS X Mavericks (10.9.4)

Posted on Aug 1, 2014 12:51 PM

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Marco Lora

Q: iCloud.com could not reset documents and data.

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  • by fuzzbuzz06,

    fuzzbuzz06 fuzzbuzz06 Aug 24, 2014 3:55 AM in response to Marco Lora
    Level 1 (0 points)
    Aug 24, 2014 3:55 AM in response to Marco Lora

    I too ran into the same Problem where my Documents and Data cannot be reset from iCloud.com and i had to revert back to Mavericks after trying Yosemite Beta 1. So i will wait until the GM is Released to resolve my Syncing issues.

    My problem started when my Keyboard Shortcuts on my iPhone got Lost when i Restored my iPhone and my Keyboard Shortcuts on my iPhone 5s would not sync with the Shortcuts on my Mac.

    I can see the Shortcuts on my Mac in the System Prefs, (Keyboard - Text Section) but they will not show up on my iPhone and i do not want to re-enter all those Shortcuts into my iPhone, so I will just wait for the iOS 8 & OSX 10.10 Yosemite GM Release.

    I will not blame Apple because OSX 10.10 is in Beta and they warned us that we should try at our own risk so to a blame Apple is Foolish and misguided.

  • by Chale Boy,

    Chale Boy Chale Boy Sep 14, 2014 10:40 AM in response to fuzzbuzz06
    Level 1 (40 points)
    Sep 14, 2014 10:40 AM in response to fuzzbuzz06

    Same issue here.  Unable to reset iCloud.  Everything out of sync also.

  • by giorgioval87,

    giorgioval87 giorgioval87 Sep 15, 2014 2:14 AM in response to Chale Boy
    Level 1 (0 points)
    Sep 15, 2014 2:14 AM in response to Chale Boy

    Same sync issues on our app, we've iOS8 GM  on iPhone and iPad but still Mavericks on Mac.

     

    After upgrading to iCloudDrive all old files in the container became hidden files with ".icloud" extension.

    We're unable to reset documents and data from iCloud.com and resetting devices gave no effect.

    Our app cannot download these files.

     

    We hope that this is an Apple's issue or something like that and that it will be resolved before the final release.

  • by Far1,

    Far1 Far1 Sep 26, 2014 1:55 AM in response to giorgioval87
    Level 1 (0 points)
    Sep 26, 2014 1:55 AM in response to giorgioval87

    I too am having this problem. I have spoken to 5 different AppleCare support agents in the last 6 days, with no progress on the issue.

     

    The support agents all say that they can see my data by viewing my iCloud documents and data on their systems. The files are there. They even give me the individual filenames. Then they tell me there's nothing they can do to get the files to sync to my devices.

     

    What bugs me here is that I waited until iCloud Drive was out of beta and available on my iPhone running the release version of iOS 8, to upgrade. This is a release product that has failed. And so far, they are all saying that nothing can be done about it.

     

    Meanwhile I have hundreds of work documents stuck in the cloud with no backup on any of my devices...

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