HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Maddyj19

Q: I have forgotten my answers and I'm not receiving any emails to help me reset my security questions and I cannot purchase anything from my account without these security questions

I do not know how to fix this situation

iPhone 5s, iOS 7.1.2

Posted on Aug 1, 2014 8:19 PM

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Q: I have forgotten my answers and I'm not receiving any emails to help me reset my security questions and I cannot purchase anything ... more

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  • by Niel,

    Niel Niel Aug 1, 2014 8:22 PM in response to Maddyj19
    Level 10 (313,488 points)
    Mac OS X
    Aug 1, 2014 8:22 PM in response to Maddyj19

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.


    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.


    (110411)