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stanoliver Author

Level 1

4 points

Kernel panics on 4,1 - machine check errors

I recently moved from a 1,1 Mac Pro running Logic 9 on Snow Leopard to a 4,1 Mac Pro and updated to Logic x on Mavericks. All seemed to go well but I've started getting kernel panics, always when Logic is running. The latest report is below. The machine (bought second hand) came with an NVIDIA Quadro 4000 card and I've added an ATI Radeon HD 5770 from my old machine (both Mac editions, not flashed) so I can run 3 monitors. I've tried unplugging all 3rd party USB devices.

The report below shows the "BSD process name corresponding to current thread" as Logic Pro X, but this can also show Safari or simply kernel process on other occasions. Can anyone make any suggestions as to what might be causing these?

Many thanks for any help!

Thu Jul 31 12:01:49 2014

Machine-check capabilities: 0x0000000000001c09

family: 6 model: 26 stepping: 5 microcode: 17

signature: 0x106a5

Intel(R) Xeon(R) CPU X5550 @ 2.67GHz

9 error-reporting banks

Processor 8: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 9: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 10: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 11: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 12: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 13: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 14: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

Processor 15: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC8_STATUS(0x421): 0xbe0000400001009f

IA32_MC8_ADDR(0x422): 0x000000021a724140

IA32_MC8_MISC(0x423): 0x10775f8000045941

panic(cpu 0 caller 0xffffff801d8dcad9): "Machine Check at 0x000000010b40f169, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000001a40da29, CR3: 0x0000000181b89000, CR4: 0x0000000000000660\n" "RAX: 0x00007fa489b66050, RBX: 0x000000014c9d3050, RCX: 0x00000000000003ec, RDX: 0x0000000117b22b10\n" "RSP: 0x0000000117b22b00, RBP: 0x0000000117b22c40, RSI: 0x0000000000001c14, RDI: 0x000000000008bc14\n" "R8: 0x0000000000000002, R9: 0x000000010c5594f0, R10: 0x0000000000000001, R11: 0xffff805c8bf8b440\n" "R12: 0x0000000129b91000, R13: 0x00007fa48a989ef0, R14: 0x0000000000001c14, R15: 0x0000000000000002\n" "RFL: 0x0000000000000202, RIP: 0x000000010b40f169, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.110.17/osfmk/i386/trap_native.c :168

Backtrace (CPU 0), Frame : Return Address

0xffffff8209bfbdd0 : 0xffffff801d822f79

0xffffff8209bfbe50 : 0xffffff801d8dcad9

0xffffff8209bfbfb0 : 0xffffff801d8f3fef

BSD process name corresponding to current thread: Logic Pro X

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000001d600000

Kernel text base: 0xffffff801d800000

System model name: MacPro4,1 (Mac-F221BEC8)

System uptime in nanoseconds: 31918972001367

last loaded kext at 31537451893588: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa02ef000, size 49152)

last unloaded kext at 31664444135783: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa02ef000, size 32768)

loaded kexts:

com.usboverdrive.driver.hid 3.0.2

com.dvdfab.kext.fabio 1

com.metakine.handsoff.driver 2.1.3

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.14.28

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.kext.AMDFramebuffer 1.2.4

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.GeForce 8.2.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.AMDRadeonX3000 1.2.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.kext.AMD5000Controller 1.2.4

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.Intel82574L 2.6.2b1

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOSurface 91.1

com.apple.driver.IOBluetoothHIDDriver 4.2.6f1

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.driver.AppleUSBAudio 2.9.5f8

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.nvidia.driver.NVDAGF100Hal 8.2.6

com.apple.nvidia.driver.NVDAResman 8.2.6

com.apple.iokit.IOAcceleratorFamily 98.22

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleFWAudio 2.6.8fc5

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.kext.AMDSupport 1.2.4

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOFireWireAVC 4.2.2

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.66 GHz, 16 GB, SMC 1.39f5

Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB

Graphics: NVIDIA Quadro 4000, NVIDIA Quadro 4000, PCIe, 2048 MB

Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353532352D3031382E4130304C4620

Memory Module: DIMM 2, 2 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031332E4130304C4620

Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353437322D3030322E4130304C4620

Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393936353532352D3031382E4130304C4620

Memory Module: DIMM 6, 2 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031332E4130304C4620

Memory Module: DIMM 7, 2 GB, DDR3 ECC, 1066 MHz, 0x0198, 0x393930353431332D3031332E4130304C4620

Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet 2, Ethernet, en1

PCI Card: ATI Radeon HD 5770, Display Controller, Slot-1

PCI Card: NVIDIA Quadro 4000, Display Controller, Slot-2

PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-1

PCI Card: NVIDIA Quadro 4000, NVDA,Parent, Slot-2

PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-3

PCI Card: pci1033,35, USB Open Host Controller, Slot-4@5,0,0

PCI Card: pci1033,35, USB Open Host Controller, Slot-4@5,0,1

PCI Card: pci1033,e0, USB Enhanced Host Controller, Slot-4@5,0,2

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: Crucial_CT480M500SSD1, 480.1 GB

Serial ATA Device: WDC WD20EARX-00PASB0, 2 TB

Serial ATA Device: WDC WD20EARX-00PASB0, 2 TB

Serial ATA Device: WDC WD1002FAEX-00Z3A0, 1 TB

USB Device: Vendor-Specific Device

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: 2.4G Keyboard Mouse

USB Device: BCF2000

FireWire Device: built-in_hub, Up to 800 Mb/sec

FireWire Device: AudioFire4, Echo Digital Audio, Up to 400 Mb/sec

Thunderbolt Bus:

Mac Pro, OS X Mavericks (10.9.4), 4,1 8 core 16Gb RAM

Posted on Aug 2, 2014 1:32 AM

Reply

15 replies

Level 8

49,194 points

Aug 2, 2014 3:01 AM in response to stanoliver

I suppose it's a memory issue.

Check them with About This Mac > More info... RAM

Or Rember

http://www.kelleycomputing.net/rember/

Or Apple Hardware Test.

Reply

stanoliver Author

Level 1

4 points

Aug 2, 2014 3:00 AM in response to kaz-k

I've used TechTool Pro already but thanks for the suggestion of Rember - will give it a go.

Reply

Level 10

209,547 points

Aug 2, 2014 9:13 AM in response to stanoliver

Memory-testing applications such as "Rember" and "TechTool" are worthless. They can't test all memory. The Apple Hardware Test will sometimes detect a fault, but the only reliable test is to remove half the DIMM's and run for a while. Then swap and test again.

Reply

stanoliver Author

Level 1

4 points

Aug 2, 2014 9:18 AM in response to Linc Davis

I've taken out the NVIDIA Quadro 4000 and will run it for a while. As you say it will then be a case of removing RAM. I had a look when I was inside and one of the six RAM modules (all branded Kingston) is half the height of the others. With my previous Intel Mac Pro's the RAM had to be installed in matched pairs - don't know about the early 2009 4,1. Could this maybe be an issue?

Reply

Level 10

209,547 points

Aug 2, 2014 10:12 AM in response to stanoliver

Could be.

Reply

Level 9

60,990 points

Aug 2, 2014 10:49 AM in response to stanoliver

Rember has actually, and surprised me, found bad/marginal RAM issues in Mac Pro models.

AHT though I would say is worthless, system profile: memory will show parity errors and some others.

Memtest - which Rember is just GUI wrapper for, is better or best and has the advantage of being able to run dozens of concurrent instances all in their own terminal window so you can test 256MB for 8 loops and run enough to test all but the core OS kernel.

Creating a CD from an ISO is even better. And Windows has memory test utility or memtest on its DVDs or installers - and that has found issues that Mac has missed - even AHT - including where the DIMMs were loose and not fully seated.

Cleaning contacts, reseating, and of course NOT mixing different types or batches of DIMMs - sounds like you have more than one and so they do tend to have different DNA in some manner if not in programming or DRAM such as number of rankings.

Reply

stanoliver Author

Level 1

4 points

Aug 3, 2014 4:37 AM in response to The hatter

UPDATE: After running the system minus the NVIDIA Quadro 4000 for over 24 hours (so down to 2 monitors running off the ATI Radeon HD 5770) everything seems stable. To early to say it's fixed but Im wondering if the problem may lie with some incompatibility between the Quadro 4000 and the Radeon HD 5770?

There had been a few graphics glitches since I bought the MP and installed the second graphics card - e.g. things going missing from the desktop. Wonder if this was connected to the issue.

Reply

Aug 3, 2014 8:57 AM in response to stanoliver

The Mac pro 4,1 and 5,1 do not use Matched pairs. Slightly better performance is obtained by matched trios.

The fourth slot (on each side) is shared with the third slot. Installing a module there may very, very slightly slow down memory access. So when you populate that fourth slot, be sure the module you are installing there is genuinely helpful -- do not gratuitously install a 0.5 GB module there, for example.

--------

Older and less sophisticated memory tests can be fooled into thinking everything is fine, because single-bit errors are corrected in Hardware. Background software attempts to log those corrections and store them in this pane of the System report:

graphic courtesy anandtech.com

Some say running the system and doing your regular work -- and using this display (which must be re-invoked to get new data) is at least as good as running memory tests.

Reply

Aug 3, 2014 8:55 AM in response to Linc Davis

A module built with different components (as evidenced by a different number of chips) may exhibit different timing in presenting its data. It is certainly plausible that it would respond differently.

This could cause unusual problems, or could be completely symptom-free.

Reply

stanoliver Author

Level 1

4 points

Aug 3, 2014 9:11 AM in response to Grant Bennet-Alder

Thanks Grant. Very useful information as usual. I'm still panic-free today so here's hoping!

Reply

stanoliver Author

Level 1

4 points

Aug 5, 2014 4:12 AM in response to stanoliver

I bought another Radeon 5770 (second hand ebay) to match the existing one, as removing the Nvidia Quadro seemed to have stopped the panics for a couple of days. Installed, but a few hours later another panic. Aarrrggggghhhhh!

I've removed the first pair of RAM sticks (2Gb each) from slots 3 and 7, including the 1/2 size one mentioned above (pic below). Waiting nervously!

Reply

stanoliver Author

Level 1

4 points

Aug 5, 2014 4:49 PM in response to stanoliver

Actually Grant, I've been reading your posts on another thread and I'm wondering if you could give me some more advice. Now I've ruled out the Nvidia Quadra as being the problem and the newly-bought second 5770 isn't working either, I'm going to try running all 3 monitors (all at 1920 x 1080) off the the 5770 in PCI slot 1.

I know I need active adaptors for the 2 mini display port outputs - would a couple of these be OK? - http://www.startech.com/AV/Displayport-Converters/Mini-DisplayPort-to-DVI-Active -Adapter~MDP2DVIS

Thanks so much for your help.

Reply

Level 8

49,194 points

Aug 5, 2014 10:43 PM in response to stanoliver

Following converter would be fine.

http://store.apple.com/us/product/MB570Z/B/mini-displayport-to-dvi-adapter?fnode =53

Reply

stanoliver Author

Level 1

4 points

Aug 6, 2014 12:55 AM in response to kaz-k

Are you certain about that? I've read in quite a few places (including from Grant) that you need active adapters for running 3 monitors. The ones you linked to don't appear to be active. I've already tried just using normal adapters from the mini displayports and it doesn't work.

Reply

Aug 6, 2014 7:52 AM in response to stanoliver

This issue is really complicated, and it gets mixed up with the slightly different rules for the late 2013 Mac Pro.

AMD says that to use more than two displays, you will need ACTIVE adapters.

To enable more than two displays, ... additional hardware ... may be required. Maximum two active adapters supported. Seewww.amd.com/eyefinityfaq for full details.

from: http://support.amd.com/en-us/recommended/eyefinity-adapters

Apple says:

Note: The Mini DisplayPort to DVI Adapter (different from the Apple Mini DisplayPort to Dual-Link DVI adapter) is considered a single-link, passive DisplayPort device.

Read this article for the whole story:

Mac Pro (Early 2009), Mac Pro (Mid 2010), Mac Pro (Mid 2012): Issues with three displays and multiple DVI, HDMI connecti…

---------

I do not think your display problems are causing machine checks. Machine checks are almost always caused by Memory (or Processor) problems.

.

Reply

Kernel panics on 4,1 - machine check errors

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