Compatibility mode

Question

Level 1

12 points

Compatibility mode

I just downloaded Itunes 7. When I start the program a window pops up that states: " Itunes exe has been set to run in compatibility mode for an older version of Windows. For best results, turn off compatibility mode for Itunes before you open it." Don't have a clue why it would have done that or how to change that. Im on a PC with XP Pro. I can't find anything in Itunes or in the file folder that lets me do that. Any help appreciated.

Thanks, Mike

Dell Dimension 8400 Windows XP Pro

Dell Dimension 8400, Windows XP Pro

Posted on Sep 17, 2006 12:37 PM

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Answer 1

Sep 17, 2006 1:51 PM in response to skelly42

this is very easy to solve and i have mentioned this before in another post so it may of been quicker to actually search to forum

anyway heres how to solve it

goto C:\Program Files\iTunes (or where ever you have installed itunes)

right click on itunes.exe
click properties

click the compatibility tab

untick EVERY box

this includes
run this program in compatibility mode for
remove all the tick boxes from display settings & imput settings

once you have unticked all the box click ok

run itunes again

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Answer 2

krees18

Level 1

0 points

Sep 20, 2006 7:25 PM in response to martin1049

I have the same problem. I have followed all of the instructions, but can't see an itunes.exe file. I have right clicked on all the other files and folders associated with itunes, but none of them has a compatibility tab. Any ideas? I also tried re-installing, but that didn't change anything. Thanks

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Answer 3

Chris CA

Level 10

82,513 points

Sep 20, 2006 7:46 PM in response to krees18

Search the computer for iTunes.exe

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Answer 4

krees18

Level 1

0 points

Sep 20, 2006 10:00 PM in response to Chris CA

We tried that also. There was an itunes.exe file in the windows prefetch file. I right clicked on that also and there is still no compatibility tab.

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Answer 5

b noir

Level 9

72,336 points

Sep 20, 2006 10:20 PM in response to krees18

I have the same problem. I have followed all of the instructions, but can't see an itunes.exe file.

just doublechecking something, krees.

when you doubleclick your itunes icon on your desktop, what do you see happen? do you get a message talking about compatibility settings? or does something else happen? if something else happens, could you describe it for us fully?

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Answer 6

krees18

Level 1

0 points

Sep 21, 2006 1:15 AM in response to b noir

the screen goes black, then when it comes back it has switched to the lowest color bit possible. and the message that says:
"Itunes exe has been set to run in compatibility mode for an older version of Windows. For best results, turn off compatibility mode for Itunes before you open it."

Then I click ok and I can still run Itunes. I can even go to my desktop and change the settings back to normal. But this stupid issue is after 2 days of trying to get things running right after my first attempt at downloading the #()*#A% version 7.0. It's time apple issued a fix. Version 7.0 is the devil.

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Answer 7

skelly42 Author

Level 1

12 points

Sep 21, 2006 7:53 AM in response to krees18

This was my question originally and martin 1049 did answer it though in a somewhat snooty way ( I did a search for "compatibility" and that did not help- ) but he is right on the fix.

Go into the Itunes folder under "programs" and there will be an Itunes.exe file. Right click on that and go to the bottom of the menu that pops up to "properties". Click on that. That pops up a tab box called "Itunes Exe properties ". Click the "compatibility" tab. THERE are the boxes they discuss. UNCHECK every box on that page. That does fix at least fix that problem 🙂 The screen going to black and coming back low colored is because there is also a setting on that page to set to 256 colors. So uncheck EVERY thing on that page.

Mike

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Answer 8

b noir

Level 9

72,336 points

Sep 21, 2006 9:41 AM in response to krees18

the screen goes black, then when it comes back it has switched to the lowest color bit possible. and the message that says:
"Itunes exe has been set to run in compatibility mode for an older version of Windows. For best results, turn off compatibility mode for Itunes before you open it."
Then I click ok and I can still run Itunes.

okay, then there must be an itunes.exe on your PC somewhere.

if it's been located in a hidden folder, you may not be able to track it down unless you have "show hidden files and folders" selected.

in My Computer go, "tools > folder options". click the view tab and select "show hidden files and folders. while you're in that area, also make sure that "hide extensions for known file types" is unchecked.

try another search for itunes.exe. does it show up now?

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Answer 9

krees18

Level 1

0 points

Sep 23, 2006 5:00 PM in response to b noir

Thank you, I did find the file, finally and unchecked the boxes. Fixed that problem. thank you thank you.

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Answer 10

b noir

Level 9

72,336 points

Sep 23, 2006 7:20 PM in response to krees18

🙂 excellent. glad you got it resolved, krees.

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Answer 11

Nov 18, 2006 5:17 PM in response to b noir

wow, finally this was the prob, ive had this problem for a while now and it's super annoying, but this was the solution. I knew who to almost fix it, but it was that u have to uncheck every box that made the difference, other disscusions didnt say that...thanks alot.

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