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User profile for user: marc.benard
marc.benard Author
User level: Level 1
4 points

Screen goes black macbook pro + thunderbolt screen

It's been one day my screen turn black frequently, my macbook pro retina display still open but I cannot see anything.

Then I try to restart my computer and it seems to stay black until I try to plug it to an HDM tv, it's seem to restart the graphic card or resolution.

I don't really know

I have Yosemite beta (latest version), I just turned off automatic graphic. It seems to have fix the issue for now


I've read these treads previously, but I'm not really sure if it's because of that.

https://discussions.apple.com/thread/6258985?tstart=0

The root cause was a faulty logic board (and not 10.9.3 upgrade). My MBP has been working without issue since the replacement. As I have read in other threads (on this site and others), if you are getting GPU Panic attacks, chances are very good you have a hardware issue.

https://discussions.apple.com/thread/6273882?answerId=25911331022#25911331022

ask for: VST" (for "Video Switching Test"). Ask for it. A "Failed" result means that the fault is present. … Print the first page of the panic report and bring it with you.


Error:

Anonymous UUID: E165ACD6-B9FE-5103-414A-9DA2D0FBE6FA


Sat Aug 2 04:59:32 2014

*** Panic Report ***

panic(cpu 6 caller 0xffffff7f9167cf63): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102e00000 0xffffff81feb90000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.19/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 6), Frame : Return Address

0xffffff81fb09aa30 : 0xffffff800ed40aa1

0xffffff81fb09aab0 : 0xffffff7f9167cf63

0xffffff81fb09ab90 : 0xffffff7f8f8a8078

0xffffff81fb09ac50 : 0xffffff7f8f9724a2

0xffffff81fb09ac90 : 0xffffff7f8f972512

0xffffff81fb09ad00 : 0xffffff7f8fba9d7e

0xffffff81fb09ad90 : 0xffffff7f8fbc150b

0xffffff81fb09add0 : 0xffffff7f8f9eacff

0xffffff81fb09ae00 : 0xffffff7f8f9eac89

0xffffff81fb09ae30 : 0xffffff7f8faf8c9f

0xffffff81fb09ae60 : 0xffffff7f8fafa971

0xffffff81fb09af00 : 0xffffff7f8fafaf38

0xffffff81fb09af80 : 0xffffff7f8f8bcf0f

0xffffff81fb09afd0 : 0xffffff7f8faff06a

0xffffff81fb09b130 : 0xffffff7f8faff5fa

0xffffff81fb09b1b0 : 0xffffff7f8f9a9eda

0xffffff81fb09b380 : 0xffffff7f8f9a8a7b

0xffffff81fb09b3c0 : 0xffffff7f8f9b8be4

0xffffff81fb09b420 : 0xffffff7f8f9b9867

0xffffff81fb09b4e0 : 0xffffff7f8f892b57

0xffffff81fb09b510 : 0xffffff7f8f892259

0xffffff81fb09b530 : 0xffffff7f8f892be4

0xffffff81fb09b570 : 0xffffff7f8f8920af

0xffffff81fb09b610 : 0xffffff7f8f884625

0xffffff81fb09b6b0 : 0xffffff7f8f8ac6f5

0xffffff81fb09b8b0 : 0xffffff7f8f8ad6dc

0xffffff81fb09b990 : 0xffffff7f8fa4e6c8

0xffffff81fb09b9e0 : 0xffffff7f8fa4ed4c

0xffffff81fb09ba90 : 0xffffff7f8fa42fb7

0xffffff81fb09bc60 : 0xffffff7f8f859adb

0xffffff81fb09bcf0 : 0xffffff7f8f843fc4

0xffffff81fb09bd70 : 0xffffff7f8f846f9a

0xffffff81fb09bdb0 : 0xffffff7f8f846816

0xffffff81fb09be20 : 0xffffff7f8f80b855

0xffffff81fb09be60 : 0xffffff7f8f80ab86

0xffffff81fb09be90 : 0xffffff7f8f806d73

0xffffff81fb09bef0 : 0xffffff800f2d4dc2

0xffffff81fb09bf40 : 0xffffff800f2d2cdd

0xffffff81fb09bf80 : 0xffffff800f2d2da6

0xffffff81fb09bfb0 : 0xffffff800ee19d27

Kernel Extensions in backtrace:

com.apple.iokit.IONDRVSupport(2.4.1)[61D79C70-757E-3C67-B1D7-60DAD6BFC5B1]@0xff ffff7f8f842000->0xffffff7f8f851fff

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[C255657D-AF82-383C-B23B-87B30655D6F1]@0 xffffff7f8f7fb000

dependency: com.apple.iokit.IOPCIFamily(2.9)[0E3D620E-4EA2-3977-BBA4-8BEB57EDE112]@0xffffff 7f8f524000

com.apple.driver.AppleMuxControl(3.7.19)[E18BB1A8-0FF4-3698-86F6-4DB9445DB7E2]@ 0xffffff7f9166e000->0xffffff7f91681fff

dependency: com.apple.driver.AppleGraphicsControl(3.7.19)[35039829-9A90-3553-858A-79F8340E2 C2C]@0xffffff7f91666000

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f901f3000

dependency: com.apple.iokit.IOPCIFamily(2.9)[0E3D620E-4EA2-3977-BBA4-8BEB57EDE112]@0xffffff 7f8f524000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[C255657D-AF82-383C-B23B-87B30655D6F1]@0 xffffff7f8f7fb000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[3D90F02A-E911-3551-9D6C-9939B4F5F9 4C]@0xffffff7f91669000

com.apple.nvidia.driver.NVDAResman(10.0)[5831001C-8D37-3198-A8B9-7E522A5506B9]@ 0xffffff7f8f858000->0xffffff7f8faccfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[0E3D620E-4EA2-3977-BBA4-8BEB57EDE112]@0xffffff 7f8f524000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[61D79C70-757E-3C67-B1D7-60DAD6BFC5B1]@0xff ffff7f8f842000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[C255657D-AF82-383C-B23B-87B30655D6F1]@0 xffffff7f8f7fb000

dependency: com.apple.AppleGraphicsDeviceControl(3.7.19)[BB102F98-39E1-38B9-9DE3-B1E77866AE A3]@0xffffff7f8f852000

com.apple.nvidia.driver.NVDAGK100Hal(10.0)[DC43029D-568A-3B7C-976B-E922C17F5143 ]@0xffffff7f8fad8000->0xffffff7f8fc85fff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.0)[5831001C-8D37-3198-A8B9-7E522A5506B9 ]@0xffffff7f8f858000

dependency: com.apple.iokit.IOPCIFamily(2.9)[0E3D620E-4EA2-3977-BBA4-8BEB57EDE112]@0xffffff 7f8f524000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14A299l

Kernel version:

Darwin Kernel Version 14.0.0: Wed Jul 16 00:46:31 PDT 2014; root:xnu-2782.1.43.0.2~2/RELEASE_X86_64

Kernel UUID: 84388BCA-BA26-36B7-9646-A5FF9E943265

Kernel slide: 0x000000000ea00000

Kernel text base: 0xffffff800ec00000

__HIB text base: 0xffffff800eb00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 15997765369

last loaded kext at 15248018254: com.apple.driver.AppleBluetoothHIDKeyboard 172.9 (addr 0xffffff7f915f8000, size 24576)

loaded kexts:

com.paceap.kext.pacesupport.snowleopard 5.8

com.manycamllc.driver.ManyCamDriver 0.0.9

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDAHardwareConfigDriver 265.88

com.apple.driver.ApplePlatformEnabler 2.1.0d1

com.apple.driver.AGPM 100.14.32

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 265.88

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.3.0b2

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleIntelHD4000Graphics 10.0.0

com.apple.GeForce 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMikeyDriver 265.88

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.IOBluetoothUSBDFU 4.3.0b2

com.apple.driver.AppleLPC 1.7.1

com.apple.driver.AppleIntelFramebufferCapri 10.0.0

com.apple.driver.AppleIntelMCEReporter 105

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.nvidia.NVDAStartup 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0b2

com.apple.driver.AppleMuxControl 3.7.19

com.apple.driver.AppleBacklight 170.4.5

com.apple.driver.AppleMCCSControl 1.2.10

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.CoreStorageFsck 457

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.5

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleUSBHub 705.4.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AirPort.Brcm4360 900.15.2a2

com.apple.iokit.AppleBCM5701Ethernet 10.1.2b2

com.apple.driver.AppleAHCIPort 3.0.7

com.apple.driver.AppleUSBEHCI 705.4.4

com.apple.driver.AppleUSBXHCI 705.4.4

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 172.9

com.apple.driver.AppleHIDKeyboard 172.9

com.apple.driver.IOBluetoothHIDDriver 4.3.0b2

com.apple.driver.AppleMultitouchDriver 260.26.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 265.88

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAudioFamily 200.1

com.apple.vecLib.kext 1.1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSCSIArchitectureModelFamily3.7.0

com.apple.iokit.IOSurface 96

com.apple.nvidia.driver.NVDAGK100Hal 10.0.0

com.apple.nvidia.driver.NVDAResman 10.0.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOAcceleratorFamily2 150

com.apple.AppleGraphicsDeviceControl 3.7.19

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.8.0d44

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.5

com.apple.driver.AppleHDAController 265.88

com.apple.iokit.IOHDAFamily 265.88

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0b2

com.apple.iokit.IOBluetoothFamily 4.3.0b2

com.apple.driver.AppleGraphicsControl 3.7.19

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.1

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.0

com.apple.driver.CoreStorage 457

com.apple.driver.AppleThunderboltDPInAdapter4.0.5

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.5

com.apple.iokit.IOThunderboltFamily 4.1.7

com.apple.iokit.IO80211Family 700.33.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.0

com.apple.iokit.IOUSBFamily 705.4.6

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 389

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.113.4.2a2)

Bluetooth: Version 4.3.0b2 14454, 3 services, 25 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4


MacBook Pro with Retina display, yosemite

Posted on Aug 2, 2014 2:46 AM

Reply
10 replies
User profile for user: clintonfrombirmingham
clintonfrombirmingham
User level: Level 7
30,100 points

Aug 2, 2014 3:16 AM in response to marc.benard

Try moving these start up items:


com.paceap.kext.pacesupport.snowleopard 5.8

com.manycamllc.driver.ManyCamDriver 0.0.9


...to a new folder on your Desktop. I don't know where the "snowleopard" thing comes from but as you're having video I/O and NVIDIA problems, I would get rid of those two first, reboot and see if anything changes. If not, give a call back.


Good luck,


Clinton

Reply
User profile for user: CoreyX64
CoreyX64
User level: Level 1
0 points

Aug 5, 2014 4:08 PM in response to marc.benard

This appears to be a thermal overload tripping on the logic board causing the system to black out and reboot (which is the usual result for ANY computer out there). Happened to me too, same model, and simply removing the bottom cover brought the computer back to life. (also moved it to the basement where it is significantly cooler). I did SMC and PRAM reset but that only fixed the problem for a few minutes. The base and top area (above the keyboard) were both scalding hot when this happened each and every time, and relocating the computer into a colder environment, combined with removing the baseplate, fixed everything immediately. I used gfxCardStatus to determine when exactly the problem occurred. More times than not it blacked out when switching from Intel to NVIDIA however sometimes it even failed at boot, which didn't make a whole lot of sense.


Generally speaking I have had all sorts of graphics/display issues with this computer even from the day I bought it. Should've exchanged it while I was under warranty but I didn't and didn't get AppleCare so I kinda screwed myself there. But I am at least glad my logic board isn't dead. Thermal issues are fixable, just trying to figure out how may be where the challenge begins.


For me all of these issues began when I cracked my display. Bought an entire new lid assembly, installed it, and all was well. However starting a day or so ago, I noticed it would black out and on occasion restart itself for no reason (I've only had the new display for a few days). I kept thinking that my new display was bad. It wasn't - since it works perfectly after a cold start for a good while then eventually quits. Connecting to an HDMI monitor seems to jiggle the problem a bit and brings it back to life. However upon a forced reboot, it never comes back. I was almost to the point of putting Mavericks back on (which I hate; Yosemite even in beta seems to run far more stable and reliable) until I read your post about that not fixing it. Just saved me hours of backing up and restoring data.


If you're covered under warranty at all, send it back. Not worth messing with yourself if Apple will fix it for free. I don't have that luxury anymore so I am left to my own devices to figure it out. If it means a new heatsink or new thermal paste, so be it. I almost would rather have the screen glitches back than having this complete loss of display. This is what I get for buying first-gen. But hey, at least I have a working computer now.

Reply
User profile for user: marc.benard
marc.benard Author
User level: Level 1
4 points

Aug 5, 2014 4:20 PM in response to CoreyX64

I wasn't on the warranty, they are repairing it right now because it's my mother board (logic board I guess) apparently!

I hope it will not overheat again like you said and just make it not work again, my macbook pro last for almost 2 years without this issue, I hope it was just the mother board itself and not an overheat problem :S


Thanks for all the information though.

Reply
User profile for user: CoreyX64
CoreyX64
User level: Level 1
0 points

Aug 5, 2014 4:32 PM in response to marc.benard

No problem. The last time I took my computer in for graphics issues they said that it was likely the logic board, however in running diags the logic board passed with flying colors, yet the problems persisted. I would be willing to bet that my logic board is bad too just better cooling seems to be alleviating the problem. Since these are first-gen devices experiencing the issues it doesn't surprise me in the least. Lesson learned.


Out of curiousity, how much are they dinging you for a new logic board, and where are you geographically? (sometimes region determines price). I would imagine it is very far from cheap.


If I feel daring in the next couple days, I'll reseat the heatsink/cooling assembly and even give it some fresh thermal paste and see if that resolves the problem. I have thermal paste on hand so I have $0 expense going into this, and if it fixes it for good, $0 going out. It's paid for, so all I need is to take the time to do it. I need my computer for some important things before it blacks out again, so that's why I'm not jumping on it this minute. I'll post back and let you know of my findings.

Reply
User profile for user: CoreyX64
CoreyX64
User level: Level 1
0 points

Aug 7, 2014 9:49 AM in response to marc.benard

Valid point. In light of how much the first-gen retina MBP's cost, 625 isn't too bad. It's still expensive don't get me wrong, but if you think about it it could always be a lot worse. I opened mine back up, blew it out with an air compressor, and reseated the heatsink. Heat dissipation seems normal (the top still gets warm-hot, which is perfectly normal depending on what you're doing, especially more GPU/CPU-intensive tasks. So far I haven't had a single blackout since doing so. I hope to keep it that way. Now I'm afraid to run anything thermally-taxing on this for fear of it happening again. Also works fine on both NVIDIA and Intel graphics. Switches back and forth as normal without a hitch. I guess I should be good now to return to my normal usage habits.

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Screen goes black macbook pro + thunderbolt screen

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