I have a problem with with gems in clash of clans.

Question

I have a problem with with gems in clash of clans.

Hi everyone.

I bought sack of gems by 19.99 +4.99 +4.99 dollar and they take my money without adding gems to my account. After that I received an email from apple about my purchase (it's very normal email after purchase any thing). I tell you this because my purchase was successful but without adding gems to my account?

I email apple support and tells me the will replay within 48 and email clash of clans as well but there is still no response from them?

This is my second day but still no adding gems or even give my money back?

That should i do?

Please I ned you help?

iPhone 5s, iOS 7.1.2

Posted on Aug 2, 2014 5:58 AM

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Answer 1

King_Penguin

Level 10

334,150 points

Aug 2, 2014 10:08 AM in response to AbokaledHussein

If you haven't had a reply within the 48 hours (you've checked the spam folder on your email account as well as the inbox ?), then try contacting them again (tees are user-to-user forums) : http://reportaproblem.apple.com

Or you can try contacting them via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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