HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Rachelluttrull

Q: What do I do about my security questions? I forgot the answers and locked myself out of my account. I've tired everything apple tells you to do. Help me

What do I do about my security questions? I forgot the answers and locked myself out of my account. I've tired everything apple tells you to do. Help me

iPhone 5s, iOS 7.1.2

Posted on Aug 2, 2014 8:13 AM

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Q: What do I do about my security questions? I forgot the answers and locked myself out of my account. I've tired everything apple te ... more

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  • by Niel,

    Niel Niel Aug 2, 2014 8:15 AM in response to Rachelluttrull
    Level 10 (313,488 points)
    Mac OS X
    Aug 2, 2014 8:15 AM in response to Rachelluttrull

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.


    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.


    (110431)

  • by Park Ji Ha,

    Park Ji Ha Park Ji Ha Aug 2, 2014 8:21 AM in response to Rachelluttrull
    Level 1 (90 points)
    Aug 2, 2014 8:21 AM in response to Rachelluttrull

    CAll apple support, state your problem and request to be transferred to account security to have your security questions reset

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Aug 2, 2014 9:28 AM in response to Rachelluttrull
    Level 5 (7,636 points)
    Aug 2, 2014 9:28 AM in response to Rachelluttrull

    Do you know your Apple ID password?

    Did you set up a rescue email address?

     

    If yes to both, then go to applied.apple.com, log in, and go to Password & Security, and chose to have a security information reset sent to your rescue email address.

     

    If you did not set up a rescue email address, then you may still be able to get Apple to assist you, as long as you can verify your identity.  However, if you are unable to verify your identity with Apple, they will not be able to reset your security information.