HT201363: About Apple ID security questions
Learn about About Apple ID security questionsQ: What do I do about my security questions? I forgot the answers and locked myself out of my account. I've tired everything apple te ... What do I do about my security questions? I forgot the answers and locked myself out of my account. I've tired everything apple tells you to do. Help me more
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Helpful answers
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Aug 2, 2014 8:21 AM in response to Rachelluttrullby Park Ji Ha,CAll apple support, state your problem and request to be transferred to account security to have your security questions reset
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Aug 2, 2014 9:28 AM in response to Rachelluttrullby TJBUSMC1973,Do you know your Apple ID password?
Did you set up a rescue email address?
If yes to both, then go to applied.apple.com, log in, and go to Password & Security, and chose to have a security information reset sent to your rescue email address.
If you did not set up a rescue email address, then you may still be able to get Apple to assist you, as long as you can verify your identity. However, if you are unable to verify your identity with Apple, they will not be able to reset your security information.