One sim works , one doesn't !

When I switched phones they gave me a new sim for TMobile on my old number - but the sim didn't work - I therefore (unwittingly) put in my back up sim from EE and obviously the phone has locked to this sim - but although I get bars up and I can see EE is the carrier, its still wont work - as I have only had it for three days , I will take it back and complain

How can I be 100% certain that an iPhone isn't being sold by a re-seller though ? I mean, some shops and outlets ( like TV shopping channels ) also sell iPhones ? Will they also lock do you suppose ?

Thank you all for your replies , I have no interest in phones and all I wanted was the functionality of an iPhone when I was and about -because the nitty gritty of buying contracts and phones holds no interest for me, I didn't ask the right questions at all , to my detriment .Having dealt with CPW for years and years, I never suspected ( and they never told me) that there was a big difference between buying from Apple and buying from a re- seller , a term i had heard but not understood until, 2am this morning . I am a woman in my late 50's , I grew up at a time when if you bought something " electronic" the person or outlet selling it you it was honest and scrupulous in their deslings.

i did do an amount of research on the net but again, you almost have to know the answer to the question before you ask to get the correct phrasing to get the correct answer - and some people on here are courteous and helpful and some less so , some are quite gloating - not any of you I hasten to add ! Whilst my ignorance is no defence , if teachers were rude and bullying , no one would even bother trying to learn, no one would be able to learn and some threads have had me in tears . Some people on here can be very rude and condescending - it puts me off using an otherwise valuable resource .

i know more from this discussion than I was told my CPW - as all contracts have a cooling off period, the phone will be returned and complaints made regarding the way in which the contract and the phone , supposedly a de-chipped , no network purchase , was sold because I believe it's blatant mis- selling .

i have been guilty of naively - that's all - and have learned a lesson but I think it's one that I could have learned if CPW had been more transparent . Thanks again , I will update you later on .

UPDATE :

OK, the last laugh is officially on me - for all the people who had a pop at me and those that gave me lengthy advice , some of which was correct, some of which wasn't at all correct - here's some unexpected news ( even for me) following a long and fruitful conversation with Apple UK this morning and a CPW visit .

1. The phone that some people accused me of "hacking" using an unlock site, is officially unlocked with Apple and as its still under warranty , I can send it back and Apple will replace it for me , so maybe the unlock site isn't fraudulent at all - EE have unlocked the phone via the unlock site - its a hardware problem !

2. The second CPW phone has also been replaced with a completely unlocked phone by CPW so I can use any sim I want in it from now on - have tried this and it works , it hasn't locked to "the first sim " CPW can supply factory unlocked phones so that information is also flawed .

3. All Apple were bothered about was that the phone some people accused me of having "hacked" - was unlocked in their records and it was within warranty - which it was .They are sending me an envelope for me to get a replacement phone - so , job done !!

a) You don't need to buy a phone direct from Apple to get an unlocked phone if the carrier unlocks it - once unlocked , it stays unlocked .

b) A phone may lock to a sim of a specific carrier but it can be unlocked by the carrier - and then it should accept any sim and work .

c) Apple are not interested in where the phone comes from, if its "blacklisted" , if its new or secondhand , the warranty is all - even if its not originally in your name ! Barring water damage and obvious attempts to use a jailbreak on it , its covered by warranty , unlocked or not .

d) CPW can and will supply factory fresh, unlocked phones that don't lock to a sim !

In future , I will not rely on the forums here within the Community , the Apple rep told me this morning that its a poor substitute for just ringing them and letting them sort the problem and I agree - many people may mean well but they don't know as much as they think they know .

Thanks for you input though , but you do need to look at your answers so you don't give out incorrect information.

Have a great day - I know I will cause I now have the truth .

UPDATE :

OK, the last laugh is officially on me - for all the people who had a pop at me and those that gave me lengthy advice , some of which was correct, some of which wasn't at all correct - here's some unexpected news ( even for me) following a long and fruitful conversation with Apple UK this morning and a CPW visit .

1. The phone that some people accused me of "hacking" using an unlock site, is officially unlocked with Apple and as its still under warranty , I can send it back and Apple will replace it for me , so maybe the unlock site isn't fraudulent at all - EE have unlocked the phone via the unlock site - its a hardware problem !

2. The second CPW phone has also been replaced with a completely unlocked phone by CPW so I can use any sim I want in it from now on - have tried this and it works , it hasn't locked to "the first sim " CPW can supply factory unlocked phones so that information is also flawed .

3. All Apple were bothered about was that the phone some people accused me of having "hacked" - was unlocked in their records and it was within warranty - which it was .They are sending me an envelope for me to get a placement phone - so , job done !!

a) You don't need to buy a phone direct from Apple to get an unlocked phone if the carrier unlocks it - once unlocked , it stays unlocked .

b) A phone may lock to a sim of a specific carrier but it can be unlocked by the carrier - and then it should accept any sim and work .

c) Apple are not interested in where the phone comes from, if its "blacklisted" , if its new or secondhand , the warranty is all - even if its not originally in your name ! Barring water damage and obvious attempts to use a jailbreak on it , its covered by warranty , unlocked or not .

d) CPW can and will supply factory fresh, unlocked phones that don't lock to a sim !

In future , I will not rely on the forums here within the Community , the Apple rep told me this morning that its a poor substitute for just ringing them and letting them sort the problem and I agree - many people may mean well but they don't know as much as they think they know .

Thanks for you input though , but you do need to look at your answers so you don't give out incorrect information.

Have a great day - I know I will

If I had relied on the rationale and advice given on this thread and the other one which for some reason was deleted , I would have binned the much scorned, ridiculed and much maligned so called "hacked" phone and now been several hundred pounds worse off - thank goodness , for me I have more sense than that .

My experience actually proves that several assumptions, statements and premises made by some of the posters were deeply flawed and surely contradicts the assumption that people gave the correct advice - people hate being wrong don't they ?

No one can know everything - better to contact Apple than the Community - I have proved it today .

f I had relied on the rationale and advice given on this thread and the other one which for some reason was deleted , I would have binned the much scorned, ridiculed and much maligned so called "hacked" phone and now been several hundred pounds worse off - thank goodness , for me I have more sense than that .

My experience actually proves that several assumptions, statements and premises made by some of the posters were deeply flawed and surely contradicts the assumption that people gave the correct advice - people hate being wrong don't they ?

No one can know everything - better to contact Apple than the Community - I have proved it today .

Phone is unlocked so don't know why that can be ?

Apple have confirmed that the phone is unlocked

Yes its supposed to be unlocked - Apple have confirmed this today but Tmobile sim wont work