Cannot remove trusted device from list

Question

Level 1

8 points

Cannot remove trusted device from list

I used to have an iPhone 4 which I sold last week. I deleted the iCloud account on it and erased all of its data bfore selling it, but now I would like to remove it from my iCloud trusted devices and i can't, when I click on the remove button it asks me if I'm sure, I click remove once again, and nothing happens. help!

I also find the tabs that used to be opened with that device on my tabs list. The device is removed from the find my iphone list, so i don't know what to do

Message was edited by: vlrigo

Posted on Aug 3, 2014 8:26 PM

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Answer 1

Glennch

Level 1

24 points

Nov 20, 2016 7:44 AM in response to vlrigo

If you acess acount security page from an iphone you should see the small x to remove trusted devices. See picture for example. Does not show up on mac safari for some readon.

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Answer 2

randers4

Level 9

63,567 points

Aug 3, 2014 9:50 PM in response to vlrigo

I'm not sure why you aren't able to remove it as a trusted device, but on you question about open tabs, iCloud tabs are automatically removed if not updated for 14 days so they should disappear in 2 weeks.

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Answer 3

Glennch

Level 1

24 points

Nov 20, 2016 7:38 AM in response to randers4

Added this note for those who still have issues removing a trusted device. There is a bug in the apple account security web page that when accessed from a mac does not show the ability to remove a trusted device. This problem is not an issue with an iphone. If you access the page from an iphone you will note a small x to the right of the trusted device allowing you to delete it. I have included a piture showing the icon.

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