I cannot deauthorize all computers

Question

Level 1

0 points

I cannot deauthorize all computers

I'm changing to new laptop and installing iTunes but it pops up that I cannot authorize more than 5 computers and I have to deauthorize any of them first. Scrolling down of the help page and found "deauthorize all computer" then I opened the ex-laptop and followed the step but after "sign in" I didn't see the box to deauthorize all computers which was remarked that if I don't see this option means I have authorized only 1 computer. ?!?!

I don't get it. While the pop up in the new laptop says it doesn't allow me to authorize more than 5 computers but I couldn't deauthorize all computers because I have authorized one?

Pls. advice.

iPhone 4S, iOS 7.1.1

Posted on Aug 4, 2014 12:21 AM

Reply

Answer 1

griff w

Level 4

3,622 points

Aug 6, 2014 9:38 AM in response to sutida_pp

Hi there sutida_pp,

You may find the information in the article below helpful. It looks like you can only deauthorize all computers once per year, so this may be where you are running into issues.

Deauthorize your Mac or PC using iTunes

http://support.apple.com/kb/HT6283

If need to deauthorize your computer but you can't access it, you need to deauthorize all computers. After you authorize 2 computers, you'll have the option to deauthorize all computers for your Apple ID. You can deauthorize all computers once per year.

Using one of your authorized computers, follow these steps:

Click to open your account in iTunes (you may need to sign in with your Apple ID). Or open iTunes, click Store > Sign In, and enter your Apple ID and password.

Click Deauthorize All.

The Deauthorize All button appears only if you have more than 2 authorized computers. If you don't see the Deauthorize All button, that means you only have one authorized computer.

Hope that helps,

-Griff W.

Reply