saranasban
Level 1 (0 points)

Q: Iphon shuts down

My iphone shuts down when i try to enter cellular category to change the setting  and the network has not been working because of that for more than 2 months ? how to solve this is it factory problem or what ?

iPhone 5, iOS 7.1.2

Posted on Aug 4, 2014 1:04 AM

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saranasban

Q: Iphon shuts down

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  • by alex_h1,

    alex_h1 alex_h1 Aug 6, 2014 9:20 AM in response to saranasban
    Community Specialists
    Aug 6, 2014 9:20 AM in response to saranasban

    Hello saranasban,

     

    Thanks for using Apple Support Communities.

     

    To troubleshoot this issue of your iPhone shutting down unexpectedly please follow the steps below:

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Take care,

    Alex H.