8 Replies Latest reply: Aug 4, 2014 8:58 PM by TheTerryFamily_UK
TheTerryFamily_UK Level 1 Level 1 (0 points)

I was having issues with my iPad so decided to do a complete wipe and restore.  The wipe went fine, but when I asked iTunes to do the restore it asks, "Enter the password to unlock your iPad backup"

I tried firstly entering the password I used to lock the iPad previously.  That did not work

I then tried the iTune password.  That did not work either.

Can it be there is another password for the back up of which I am unaware?

Is there a way to unlock the backup and restore it to the iPad?  Can the password be reset somehow?

What is the point of a backup that you cannot restore?

iMac, OS X Mavericks (10.9.2)