Fawad Samadi
Level 1 (0 points)

Q: My MacBook suddenly started running slow

EtreCheck version: 1.9.12 (48)

Report generated August 4, 2014 at 7:47:13 PM GMT+4:30

 

Hardware Information:

  MacBook Pro (13-inch, Mid 2012) (Verified)

  MacBook Pro - model: MacBookPro9,2

  1 2.5 GHz Intel Core i5 CPU: 2 cores

  4 GB RAM

 

Video Information:

  Intel HD Graphics 4000 - VRAM: (null)

  Color LCD 1280 x 800

 

System Software:

  OS X 10.9.4 (13E28) - Uptime: 0 days 2:31:34

 

Disk Information:

  APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)

  EFI (disk0s1) <not mounted>: 209.7 MB

  Macintosh HD (disk0s2) / [Startup]: 499.25 GB (129.26 GB free)

  Recovery HD (disk0s3) <not mounted>: 650 MB

 

  HL-DT-ST DVDRW  GS31N 

 

USB Information:

  Apple Inc. BRCM20702 Hub

  Apple Inc. Bluetooth USB Host Controller

  Apple Inc. Apple Internal Keyboard / Trackpad

  Apple Computer, Inc. IR Receiver

  Apple Inc. FaceTime HD Camera (Built-in)

 

Thunderbolt Information:

  Apple Inc. thunderbolt_bus

 

Configuration files:

  /etc/hosts - Count: 1

 

Gatekeeper:

  Anywhere

 

Kernel Extensions:

  [not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

  [not loaded] com.roxio.BluRaySupport (1.1.6) Support

  [not loaded] com.roxio.TDIXController (2.0) Support

  [not loaded] com.trendchip.driver.TC3160 (1.0b4) Support

 

Startup Items:

  MobileBrServ: Path: /Library/StartupItems/MobileBrServ

 

Launch Daemons:

  [loaded] com.adobe.fpsaud.plist Support

  [loaded] com.adobe.SwitchBoard.plist Support

  [loaded] com.anchorfree.ajaxserver.plist Support

  [loaded] com.genieoinnovation.macextension.client.plist Support

  [loaded] com.microsoft.office.licensing.helper.plist Support

  [failed] com.torch.update.agent.plist Support

  [running] PPPMonitord.plist Support

 

Launch Agents:

  [not loaded] com.adobe.AAM.Updater-1.0.plist Support

  [running] com.genieoinnovation.macextension.plist Support

  [running] net.culater.SIMBL.Agent.plist Support

  [running] SwapperUFi.plist Support

 

User Launch Agents:

  [loaded] com.adobe.AAM.Updater-1.0.plist Support

  [loaded] com.facebook.videochat.[redacted].plist Support

  [loaded] com.genieo.completer.download.plist Support

  [loaded] com.genieo.completer.update.plist Support

  [loaded] com.google.keystone.agent.plist Support

 

User Login Items:

  iTunesHelper

  Skype

  SIMBL Agent

  Google Chrome

 

Internet Plug-ins:

  Default Browser: Version: 537 - SDK 10.9

  AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support

  Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support

  AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support

  FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

  Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

  Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

  QuickTime Plugin: Version: 7.7.3

  zako: Version: zako 1.0.0.0 - SDK 10.8 Support

  SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

  AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support

  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

 

Safari Extensions:

  iTube Studio: Version: 2.3.0.59

  Omnibar: Version: 1.2

  iGetter Extension: Version: 2.9.2

 

Audio Plug-ins:

  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

  AirPlay: Version: 2.0 - SDK 10.9

  AppleAVBAudio: Version: 203.2 - SDK 10.9

  iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins:

  Folx3Plugin: Version: 3.0.1 - SDK 10.6 Support

  iGetterScriptablePlugin: Version: 2.9.2 Support

 

3rd Party Preference Panes:

  Flash Player  Support

  Flip4Mac WMV  Support

 

Time Machine:

  Time Machine not configured!

 

Top Processes by CPU:

      3% WindowServer

      1% fontd

      0% Google Chrome

      0% Microsoft Word

      0% aosnotifyd

 

Top Processes by Memory:

  180 MB com.apple.IconServicesAgent

  143 MB Google Chrome

  131 MB Finder

  123 MB Skype

  102 MB mds_stores

 

Virtual Memory Information:

  130 MB Free RAM

  1.66 GB Active RAM

  1.58 GB Inactive RAM

  641 MB Wired RAM

  2.00 GB Page-ins

  0 B Page-outs

MacBook Pro, OS X 10,9,4

Posted on Aug 4, 2014 8:20 AM

Close
Fawad Samadi

Q: My MacBook suddenly started running slow

  • All replies
  • Helpful answers

  • by John Galt,

    John Galt John Galt Aug 4, 2014 9:42 AM in response to Fawad Samadi
    Level 9 (50,524 points)
    Mac OS X
    Aug 4, 2014 9:42 AM in response to Fawad Samadi

    Fawad Samadi, a number of troublesome modifications exist on that system, primarily adware, that was probably installed as a result of having used a browser known as "Torch" which is associated with illegally obtained software or related digital piracy.

     

    However, you have not described a problem, other than nonspecific slowness. Please describe in detail what you are observing that led you to post this question: Writing an effective Apple Support Communities question

     

    To learn how to avoid adware read How to install adware

     

    More specific assistance can be provided if you explain what's wrong with your system, however, given the apparent extent of the modifications that exist including indications of having obtained software from unreliable sources, I strongly recommend you erase that system and rebuild it from the ground up. If you would like instructions on that subject please write back.

     

    Is there a reason you are not using Time Machine? Using Time Machine makes recovery from a modified system such as yours very simple.

    May I suggest that you review the following setting in System Preferences?


    Screen Shot 2014-06-10 at 7.05.16 AM.png


    Although you may easily override that setting, it will serve to protect you from inadvertently installing garbage.


  • by Lexiepex,

    Lexiepex Lexiepex Aug 4, 2014 9:50 AM in response to Fawad Samadi
    Level 6 (10,536 points)
    Mac OS X
    Aug 4, 2014 9:50 AM in response to Fawad Samadi

    Hi Fawad,

    the list that I will discuss (unordered in importance):

    Anchorfree-Hotshield, Roxio, Trendchip, MobileBrServ, AdobeSwitchboard, Genieo-Omnibar, Torch, Simble, SwapperUFI(Huawei), Chrome, GoogleAutoUpdater, Zako, iGetter, Folx, and the hacked software (I think this is CS6, but you know better).

    It may be that I have not enough time to discuss all, but I will start with the most important crapware to remove:

    1. first go to SystemPreferences->Users&Accounts->LoginItems, and remove all entries with the minus sign underneath

    then restart.

    2. Uninstall MacKeeper: How to Remove MacKeeper  (thanks Kappy).

    then restart.

    3. Remove Genieo and Omnibar: http://www.thesafemac.com/malicious-download-installs-genieo-and-gophoto-it-adwa re/  (thanks Thomas Reed).

    then restart.

    4. Uninstall the hacked software with the Developer's uninstaller, an alternative is (free) Gimp.

    5. uninstall SIMBL: delete /Library/Application Support/SIMBL  and  /Library/InputManagers/SIMBL

    6. Uninstall Chrome: if you do not want to use Safari, use the safe and fast Firefox OR Opera.

    Restart, empty the trashbin.

    Now do not install anything and run for a day, I will return either tomorrow night or wednesday morning for the rest.

    Or somebody else will help here.

    Lex

  • by Fawad Samadi,

    Fawad Samadi Fawad Samadi Aug 4, 2014 9:53 AM in response to John Galt
    Level 1 (0 points)
    Aug 4, 2014 9:53 AM in response to John Galt

    Hello

    My computer is working normally, and wen i download or copy a photo from any site my  mac is suddenly started running slow.

    no there is no reason for using time machina

  • by Lexiepex,

    Lexiepex Lexiepex Aug 4, 2014 10:04 AM in response to Fawad Samadi
    Level 6 (10,536 points)
    Mac OS X
    Aug 4, 2014 10:04 AM in response to Fawad Samadi

    John's advice is very good. Everybody should make backups !!!