User profile for user: Fawad Samadi
Fawad Samadi Author
User level: Level 1
0 points

My MacBook suddenly started running slow

EtreCheck version: 1.9.12 (48)

Report generated August 4, 2014 at 7:47:13 PM GMT+4:30


Hardware Information:

MacBook Pro (13-inch, Mid 2012) (Verified)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: (null)

Color LCD 1280 x 800


System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 2:31:34


Disk Information:

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (129.26 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


HL-DT-ST DVDRW GS31N


USB Information:

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/hosts - Count: 1


Gatekeeper:

Anywhere


Kernel Extensions:

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

[not loaded] com.roxio.BluRaySupport (1.1.6) Support

[not loaded] com.roxio.TDIXController (2.0) Support

[not loaded] com.trendchip.driver.TC3160 (1.0b4) Support


Startup Items:

MobileBrServ: Path: /Library/StartupItems/MobileBrServ


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[loaded] com.anchorfree.ajaxserver.plist Support

[loaded] com.genieoinnovation.macextension.client.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[failed] com.torch.update.agent.plist Support

[running] PPPMonitord.plist Support


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.genieoinnovation.macextension.plist Support

[running] net.culater.SIMBL.Agent.plist Support

[running] SwapperUFi.plist Support


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.genieo.completer.download.plist Support

[loaded] com.genieo.completer.update.plist Support

[loaded] com.google.keystone.agent.plist Support


User Login Items:

iTunesHelper

Skype

SIMBL Agent

Google Chrome


Internet Plug-ins:

Default Browser: Version: 537 - SDK 10.9

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

zako: Version: zako 1.0.0.0 - SDK 10.8 Support

SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Safari Extensions:

iTube Studio: Version: 2.3.0.59

Omnibar: Version: 1.2

iGetter Extension: Version: 2.9.2


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

Folx3Plugin: Version: 3.0.1 - SDK 10.6 Support

iGetterScriptablePlugin: Version: 2.9.2 Support


3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3% WindowServer

1% fontd

0% Google Chrome

0% Microsoft Word

0% aosnotifyd


Top Processes by Memory:

180 MB com.apple.IconServicesAgent

143 MB Google Chrome

131 MB Finder

123 MB Skype

102 MB mds_stores


Virtual Memory Information:

130 MB Free RAM

1.66 GB Active RAM

1.58 GB Inactive RAM

641 MB Wired RAM

2.00 GB Page-ins

0 B Page-outs

MacBook Pro, OS X 10,9,4

Posted on Aug 4, 2014 8:20 AM

Reply
4 replies
User profile for user: John Galt
John Galt
User level: Level 10
160,472 points

Aug 4, 2014 9:42 AM in response to Fawad Samadi

Fawad Samadi, a number of troublesome modifications exist on that system, primarily adware, that was probably installed as a result of having used a browser known as "Torch" which is associated with illegally obtained software or related digital piracy.


However, you have not described a problem, other than nonspecific slowness. Please describe in detail what you are observing that led you to post this question: Writing an effective Apple Support Communities question


To learn how to avoid adware read How to install adware


More specific assistance can be provided if you explain what's wrong with your system, however, given the apparent extent of the modifications that exist including indications of having obtained software from unreliable sources, I strongly recommend you erase that system and rebuild it from the ground up. If you would like instructions on that subject please write back.


Is there a reason you are not using Time Machine? Using Time Machine makes recovery from a modified system such as yours very simple.

May I suggest that you review the following setting in System Preferences?

User uploaded file

Although you may easily override that setting, it will serve to protect you from inadvertently installing garbage.

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,128 points

Aug 4, 2014 9:50 AM in response to Fawad Samadi

Hi Fawad,

the list that I will discuss (unordered in importance):

Anchorfree-Hotshield, Roxio, Trendchip, MobileBrServ, AdobeSwitchboard, Genieo-Omnibar, Torch, Simble, SwapperUFI(Huawei), Chrome, GoogleAutoUpdater, Zako, iGetter, Folx, and the hacked software (I think this is CS6, but you know better).

It may be that I have not enough time to discuss all, but I will start with the most important crapware to remove:

1. first go to SystemPreferences->Users&Accounts->LoginItems, and remove all entries with the minus sign underneath

then restart.

2. Uninstall MacKeeper: How to Remove MacKeeper (thanks Kappy).

then restart.

3. Remove Genieo and Omnibar: http://www.thesafemac.com/malicious-download-installs-genieo-and-gophoto-it-adwa re/ (thanks Thomas Reed).

then restart.

4. Uninstall the hacked software with the Developer's uninstaller, an alternative is (free) Gimp.

5. uninstall SIMBL: delete /Library/Application Support/SIMBL and /Library/InputManagers/SIMBL

6. Uninstall Chrome: if you do not want to use Safari, use the safe and fast Firefox OR Opera.

Restart, empty the trashbin.

Now do not install anything and run for a day, I will return either tomorrow night or wednesday morning for the rest.

Or somebody else will help here.

Lex

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook suddenly started running slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up