nelsonmcbride
Level 1 (4 points)
Windows Software

Q: officejet 6500 upgraded to Maverick will scans but does not show up on desktop

I have a dual core iMac and my wife has a Mac Book pro. we both have OSX 10.9.4. We are trying to scan to an HP OfficeJet 6500 printer. It does say it's scanning and  we think we have it set up to scan to the desktop but nothing shows up. It worked on older OS systems.

iMac, OS X Mavericks (10.9)

Posted on Aug 4, 2014 11:42 AM

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nelsonmcbride

Q: officejet 6500 upgraded to Maverick will scans but does not show up on desktop

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  • by joe_73,

    joe_73 Aug 6, 2014 7:13 AM in response to nelsonmcbride
    Level 3 (700 points)
    Aug 6, 2014 7:13 AM in response to nelsonmcbride

    Hi nelsonmcbride,

     

    Welcome to the Apple Support Communities!

     

    In this situation I would recommend checking where the document is scanning to. The drop down setting for this specific situation is addressed in number 5 from the section How to scan in the attached article.

     

    Mac Basics: Using a scanner

    http://support.apple.com/kb/HT4505

     

    How to scan

    Note: This article discusses scanning via the Image Capture application (located in the Applications folder). Scanning with other applications such as Preview is a very similar process.

    Simplified scan mode

    In the "simplified" scanner interface, follow these steps:

    1. Place the item(s) you would like to scan on the scanner bed.
    2. Open Image Capture by clicking Launchpad in the Dock and typing Image Capture in the search field.
    3. OS X Mountain Lion: If your scanner has a document feeder, you can check "Use Document Feeder" to scan via the feeder instead of the flatbed.
      OS X Lion and earlier: If your scanner supports different modes, you will see a "Mode:" pop-up menu in Image Capture. Modes may include Flatbed, Transparency Positive, Transparency Negative, and more.
    4. OS X Mountain Lion: By default, Image Capture will scan to the system's default page size such as "US Letter", and scan the whole page. Click for other options such as "Detect Enclosing Box" or "Detect Separate Items".

      OS X Lion and earlier: Choose "Detect Separate Items" from the "Auto selection" pop-up menu to have scanned objects automatically selected and straightened. Each item will also be stored in a separate file. Tip: Objects with high contrast edging will increase the accuracy of auto-selection. "Detect Enclosing Box" from the "Auto selection" pop-up menu to include all the items on the scanner bed in one image.
    5. Choose where to save the scanned images from the "Scan To:" pop-up menu:
      • A folder of your choosing. A number of folders are already pre-configured or choose "Other…" to select the folder you want.
      • An application such as iPhoto, Aperture, or Preview.
      • Mail application, to have each of your scanned images put into its own email message.
    6. Click "Scan" to scan.

    Note: The scanned items will become JPEG images incrementally named: scan1.jpeg, scan2.jpeg, and so forth.

     

    Have a great day,

    Joe