iPad/iTunes Problems

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iPad/iTunes Problems

I have an iPad 3 and have had no problems thus far. However, now I have apps that are stalled at "waiting" and when I try to sync with iTunes, I get a message that says 25 apps could not be synced because "the apps installed on the iPad could not be determined". I've had Apple devices going all the way back to the iPod with the wheel (including iTouch, iPhone 3, iPhone 4, iPhone 5, iPad 1st Generation, and iPad 3rd Generation), so have experience with both the Apple devices and iTunes. This one, though, is new to me and I can't figure out what to do about it. I've updated all apps in iTunes, yet it cannot sync to the iPad.

I appreciate any suggestions because I now have apps that I cannot use because they are "waiting".

(While writing this post, I realized that I still had yet to update to 7.1.2, so thought I'd do that before posting this question... however, now it seems stalled during the installation of the update. There is the Apple logo, and the bar below has about 10% lit up, and hasn't moved for at least ten minutes. So, I'm posting this anyway.... thanks for any help)

Thanks very much,

Brenda

iPad (3rd gen) Wi-Fi, iOS 7.1.1

Posted on Aug 4, 2014 11:46 AM

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Answer 1

bmicka Author

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Aug 4, 2014 12:05 PM in response to bmicka

Okay, the update worked. I went into iTunes, clicked on the iPad, went to the Apps tab, and clicked on Sync. It's now "Syncing Apps to iPad", but seems to be stuck on 1 of 28... I'll walk away because "a watched pot never boils"... lol...

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Answer 2

Aug 4, 2014 12:08 PM in response to bmicka

I suspect you may not have enough available storage space to install the updates or the iOS update.

How much space do you have? Go to Settings>General>About>Available

If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.

How to Solve the Problem of An iPad App Download Stuck on “Waiting”

http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting

How To Get Rid Of Your iPad App Download Frozen Problem

http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/

iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/ht1725

Another thing to try - Turn the iPad Off & then back ON.

If that doesn't work:

• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.

• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.

• After restart, the Waiting should be gone.

If storage space is the problem, you need to delete some apps, photos, videos, etc.

iPhone, iPad, and iPod: Understanding capacity

http://support.apple.com/kb/ht1867

How much space is used by your Other? You may be able to reduce.

How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?

http://tinyurl.com/85w6xwn

How to Remove “Other” Data from iPhone, iPad and iPod Touch

http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/

With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.

What is “Other” and What Can I Do About It?

https://discussions.apple.com/docs/DOC-5142

iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly

http://osxdaily.com/2012/06/02/iphone-ipad-ran-out-of-available-storage-space-ho w-to-fix-quick/

6 Tips to Free Up Tons of Storage Space on iPad, iPhone, and iPod Touch

http://osxdaily.com/2012/04/24/6-tips-free-up-storage-space-ipad-iphone-ipod-tou ch/

Also,

How to Clear Message/iMessage Cache on iPhone & iPad And Reclaim Lots of Free Space

http://www.igeeksblog.com/how-to-clear-message-imessage-cache-on-iphone-ipad/

What is Stored in iCloud and What is Not

https://sites.google.com/site/appleclubfhs/support/advice-and-articles/what-is-s tored-in-icloud

Also,

iOS: Apple logo with progress bar after updating or restoring from backup

http://support.apple.com/kb/TS3681

 Cheers, Tom 😉

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Answer 3

bmicka Author

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Aug 4, 2014 12:09 PM in response to bmicka

It's "done"... I got, "27 items could not be Synced. See iTunes for more information" - this was on the iPad itself. In iTunes, there was no message.

And, still many apps on the iPad just sitting there, not downloading.

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Answer 4

bmicka Author

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Aug 4, 2014 12:24 PM in response to Texas Mac Man

Thanks, Tom...

According to the Usage in the General Settings of the iPad, I have 5.7GB available, and in iTunes it shows 5.32 available. The update did take (as noted in the post that showed up after yours), but all of the apps are just stalled. If I tap on them, they say "waiting", but I do not see one that is actually downloading.

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Answer 5

bmicka Author

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Aug 4, 2014 12:51 PM in response to Texas Mac Man

I just went in and clicked on Update for only one of the stalled apps (in iTunes --> Apps Tab) and clicked on Sync. After it was done, I got the same message on the iPad (apps could not update), no message in iTunes, the app is still stalled on the iPad, and in iTunes it still says "Update" in the apps tab.

Also, the app I just tried to update doesn't even show on the App/Update tab within iTunes. There were five sitting there, and I updated them. Nothing on the iPad has changed. I'm trying to do what is suggested here:

iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/ht1725

But, don't see "downloads" anywhere within that app.

This is so very frustrating.

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