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Q: Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below

Secure link to iTunes Store failed.JPG

 

Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.

 

After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!

 

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

 

Gigabyte Technology Co., Ltd. G31M-ES2C

 

iTunes 11.3.0.54

 

QuickTime not available

 

FairPlay 2.6.12

 

Apple Application Support 3.0.5

 

iPod Updater Library 11.1f5

 

CD Driver 2.2.3.0

 

CD Driver DLL 2.1.3.1

 

Apple Mobile Device 7.1.2.6

 

Apple Mobile Device Driver 1.64.0.0

 

Bonjour 3.0.0.10 (333.10)

 

Gracenote SDK 1.9.6.502

 

Gracenote MusicID 1.9.6.115

 

Gracenote Submit 1.9.6.143

 

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 0012B9F0069DE9C0

 

Current user is an administrator.

 

The current local date and time is 2014-08-05 01:48:05.

 

iTunes is not running in safe mode.

 

WebKit accelerated compositing is enabled.

 

HDCP is not supported.

 

Core Media is supported.

 

Video Display Information

 

NVIDIA GeForce 8400 GS 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}

 

Description:    WAN (PPP/SLIP) Interface

 

IP Address:    10.128.133.101

 

Subnet Mask:    255.255.255.255

 

Default Gateway:    10.128.133.101

 

DHCP Enabled:    No

 

DHCP Server:  

 

Lease Obtained:    Thu Jan 01 06:00:00 1970

 

Lease Expires:    Thu Jan 01 06:00:00 1970

 

DNS Servers:    8.8.8.8

 

        156.154.70.1

 

Active Connection:    Teletalk

 

Connected:    Yes

 

Online:        Yes

 

Using Modem:    Yes

 

Using LAN:    No

 

Using Proxy:    No

 

Firewall Information

 

Windows Firewall is on.

 

iTunes is enabled in Windows Firewall.

 

Connection attempt to Apple web site was successful.

 

Connection attempt to browsing iTunes Store was successful.

 

Connection attempt to purchasing from iTunes Store was successful.

 

Connection attempt to iPhone activation server was successful.

 

Connection attempt to firmware update server was unsuccessful.

 

The network connection timed out.

 

Connection attempt to Gracenote server was successful.

 

Last successful iTunes Store access was 2014-08-04 03:23:27.

 

**** Device Connectivity Tests ****

 

iPodService 11.3.0.54 is currently running.

 

iTunesHelper 11.3.0.54 is currently running.

 

Apple Mobile Device service 3.3.0.0 is currently running.

 

Universal Serial Bus Controllers:

 

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8.  Device is working properly.

 

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9.  Device is working properly.

 

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA.  Device is working properly.

 

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB.  Device is working properly.

 

Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC.  Device is working properly.

 

No FireWire (IEEE 1394) Host Controller found.

 

**** Device Sync Tests ****

 

No iPod, iPhone, or iPad found.

Posted on Aug 4, 2014 1:06 PM

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