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Wireless keyboard "not discoverable" after 10.9.4 upgrade?

Since I upgraded to OS 10.9.4, my wireless Apple keyboard is "not discoverable" when the iMac wakes from sleep mode. I need to restart and re-pair each time by holding down the power button on re-start. Is there an upgrade for the keyboard to make it work with the new upgrade (the mouse is working thus far)? What's the point of these upgrades? One step forward, two steps back: FRUSTRATING!!!

iMac, OS X Mavericks (10.9.4)

Posted on Aug 4, 2014 1:29 PM

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3 replies

Aug 4, 2014 2:47 PM in response to vivadesigns

You may need a wired keyboard to carry out some of these steps. It's a good idea to keep a cheap wired keyboard and mouse or trackball as backups for a desktop Mac anyway, because Bluetooth isn't completely reliable.

Step 1

If the keyboard is already paired with another device, remove that pairing.

Step 2

Follow the instructions inthese support articles:

How to set up your Apple Wireless Keyboard

Apple Wireless Keyboard: Difficulty during pairing process

Bluetooth devices become unresponsive

Step 3

The keyboard should pair automatically when you restart the computer. You may have to press and hold the power button on the right side of an Apple keyboard until the LED starts flashing.

Step 4

Reset the System Management Controller.

Step 5

Back up all data.

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/com.apple.Bluetooth.plist

Right-click or control-click the line and select

Services Reveal

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Step 6

See these support articles:

Bluetooth keyboard may not pair during Setup Assistant

Wi-Fi and Bluetooth: Potential sources of wireless interference

Bluetooth: Unreliable wireless performance may occur when USB 3.0 external devices are close

Step 7

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Aug 21, 2014 3:00 PM in response to vivadesigns

Thanks, guys, but I am still having this problem every time my computer 'wakes' from sleep. I use my Macbook Pro as a primary computer, but sometimes need to access data or photos on my iMac. So I will go days without using it. But this is a new problem that happened AFTER I upgraded to the new OS.

I wish I could say I'm surprised. But I'm not.

Wireless keyboard "not discoverable" after 10.9.4 upgrade?

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