ncvhdoc1
Level 1 (0 points)

Q: numbers will not start up

I suddenly cannot open numbers in my new (all software updated) Macbook Air.  It times out -1712, as I have read in other posts but pressing shift while opening and deleting particular files as suggested does not work.  I have uninstalled and reinstalled the app twice and emptied the trash in between. 

Posted on Aug 4, 2014 3:52 PM

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ncvhdoc1

Q: numbers will not start up

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Aug 4, 2014 5:02 PM in response to ncvhdoc1
    Level 10 (208,037 points)
    Applications
    Aug 4, 2014 5:02 PM in response to ncvhdoc1

    If you haven't already done so, restart the computer and try again. If an application won't quit and prevents restarting,force quit. As a last resort, force a shutdown by holding down the power button for a few seconds. Then press it again briefly to start up.

  • by ncvhdoc1,

    ncvhdoc1 ncvhdoc1 Aug 5, 2014 5:35 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 5, 2014 5:35 AM in response to Linc Davis

    Thanks Linc.  I have no problem shutting down the computer and restarting again.  It just won't start up again once I do all that.  Any other thoughts? Paul

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Aug 5, 2014 6:41 AM in response to ncvhdoc1
    Level 10 (208,037 points)
    Applications
    Aug 5, 2014 6:41 AM in response to ncvhdoc1

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by ncvhdoc1,

    ncvhdoc1 ncvhdoc1 Aug 7, 2014 4:30 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 7, 2014 4:30 AM in response to Linc Davis

    thanks much for your help!

  • by Linc Davis,

    Linc Davis Linc Davis Aug 7, 2014 6:55 AM in response to ncvhdoc1
    Level 10 (208,037 points)
    Applications
    Aug 7, 2014 6:55 AM in response to ncvhdoc1

    The suggestion I made would not have changed anything, but if you solved the problem yourself, maybe you would care to explain so others can benefit from you experience.

  • by Cronos45,

    Cronos45 Cronos45 Aug 7, 2014 10:35 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 7, 2014 10:35 AM in response to Linc Davis

    Hello Linc,

    I know this is not the proper protocol but you seem to be the man with the answers. My MBP keeps chrashing and i can not seem to pin point the problem, i was hoping you would be able to help.

     

     

    Wed Aug  6 20:36:02 2014

    panic(cpu 2 caller 0xffffff80090dc24e): Kernel trap at 0xffffff7f8961e102, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000000000b0, CR3: 0x000000000b615000, CR4: 0x00000000001606e0

    RAX: 0x0000000000000000, RBX: 0x0000000000000008, RCX: 0x0000000001000000, RDX: 0xffffff801ed60260

    RSP: 0xffffff80157f3c40, RBP: 0xffffff80157f3d30, RSI: 0xffffff80da917000, RDI: 0xffffff801ed60260

    R8:  0x0000000000000000, R9:  0x0000000000000001, R10: 0xffffff80094b6940, R11: 0x0000000000000000

    R12: 0xffffff80283beb00, R13: 0xffffff801b0f9c00, R14: 0xffffff7f8afd54fc, R15: 0xffffff8021471000

    RFL: 0x0000000000010246, RIP: 0xffffff7f8961e102, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x00000000000000b0, Error code: 0x0000000000000000, Fault CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80157f38d0 : 0xffffff8009022f79

    0xffffff80157f3950 : 0xffffff80090dc24e

    0xffffff80157f3b20 : 0xffffff80090f3746

    0xffffff80157f3b40 : 0xffffff7f8961e102

    0xffffff80157f3d30 : 0xffffff7f89d26126

    0xffffff80157f3de0 : 0xffffff7f89d26f11

    0xffffff80157f3e20 : 0xffffff7f89d3482e

    0xffffff80157f3ed0 : 0xffffff7f89d3c469

    0xffffff80157f3ef0 : 0xffffff80094b07f0

    0xffffff80157f3f30 : 0xffffff80094af292

    0xffffff80157f3f80 : 0xffffff80094af367

    0xffffff80157f3fb0 : 0xffffff80090d7417

          Kernel Extensions in backtrace:

             com.apple.iokit.IOUSBFamily(683.4)[7595281D-D047-3715-9044-98F46B62F845]@0xffff ff7f8961b000->0xffffff7f8967bfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f895ec000

             com.apple.driver.AppleUSBXHCI(683.4)[4C9A2D47-0723-387A-9C4B-6199093960A9]@0xff ffff7f89d25000->0xffffff7f89d41fff

                dependency: com.apple.iokit.IOUSBFamily(683.4.0)[7595281D-D047-3715-9044-98F46B62F845]@0xff ffff7f8961b000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f895ec000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    13E28

     

    Kernel version:

    Darwin Kernel Version 13.3.0: Tue Jun  3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

    Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

    Kernel slide:     0x0000000008e00000

    Kernel text base: 0xffffff8009000000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

    System uptime in nanoseconds: 116156244810304

    last loaded kext at 113060361370533: com.mice.driver.Xbox360Controller 1.0.0d10 (addr 0xffffff7f8afd4000, size 40960)

    loaded kexts:

    com.mice.driver.Xbox360Controller 1.0.0d10

    com.Cycling74.driver.Soundflower 1.5.2

    org.virtualbox.kext.VBoxUSB 2.2.2

    org.virtualbox.kext.VBoxDrv 2.2.2

    com.globaldelight.driver.BoomDevice 1.1

    com.apple.driver.AppleUSBCDCECMData 4.2.1b5

    com.apple.driver.AppleUSBCDCACMData 4.2.1b5

    com.apple.driver.AppleUSBCDC 4.2.1b5

    com.apple.filesystems.msdosfs 1.9

    com.apple.driver.AGPM 100.14.28

    com.apple.driver.ApplePlatformEnabler 2.0.9d6

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AudioAUUC 1.60

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4

    com.apple.driver.AppleUpstreamUserClient 3.5.13

    com.apple.driver.AppleHDA 2.6.3f4

    com.apple.driver.AppleMikeyDriver 2.6.3f4

    com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleLPC 1.7.0

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleSMCLMU 2.0.4d1

    com.apple.iokit.IOUserEthernet 1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleIntelMCEReporter 104

    com.apple.driver.AppleThunderboltIP 1.1.2

    com.apple.driver.AppleMuxControl 3.6.22

    com.apple.driver.AppleBacklight 170.3.5

    com.apple.driver.AppleMCCSControl 1.2.5

    com.apple.driver.AppleIntelHD4000Graphics 8.2.8

    com.apple.driver.AppleIntelFramebufferCapri 8.2.8

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyEventDriver 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleIRController 325.7

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.iokit.SCSITaskUserClient 3.6.6

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.6.0

    com.apple.driver.AppleUSBHub 683.4.0

    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

    com.apple.driver.AppleSDXC 1.5.2

    com.apple.driver.AppleUSBXHCI 683.4.0

    com.apple.driver.AppleFWOHCI 5.0.2

    com.apple.driver.AirPort.Brcm4331 700.20.22

    com.apple.driver.AppleAHCIPort 3.0.5

    com.apple.driver.AppleUSBEHCI 660.4.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 2.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 2.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

    com.apple.nke.applicationfirewall 153

    com.apple.security.quarantine 3

    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

    com.apple.driver.AppleUSBCDCACMControl 4.2.1b5

    com.apple.driver.AppleUSBAudio 2.9.5f8

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 10.0.7

    com.apple.driver.DspFuncLib 2.6.3f4

    com.apple.vecLib.kext 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

    com.apple.driver.AppleHDAController 2.6.3f4

    com.apple.iokit.IOHDAFamily 2.6.3f4

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.7.1d6

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.iokit.IOBluetoothFamily 4.2.6f1

    com.apple.driver.AppleSMC 3.1.8

    com.apple.iokit.IOAudioFamily 1.9.7fc2

    com.apple.kext.OSvKernDSPLib 1.14

    com.apple.driver.AppleThunderboltEDMSink 2.1.3

    com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

    com.apple.driver.AppleGraphicsControl 3.6.22

    com.apple.driver.AppleBacklightExpert 1.0.4

    com.apple.driver.AppleSMBusController 1.0.12d1

    com.apple.iokit.IOSurface 91.1

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOAcceleratorFamily2 98.22

    com.apple.AppleGraphicsDeviceControl 3.6.22

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleUSBMultitouch 240.9

    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

    com.apple.iokit.IOUSBHIDDriver 660.4.0

    com.apple.driver.AppleUSBMergeNub 650.4.0

    com.apple.driver.AppleUSBComposite 656.4.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

    com.apple.driver.AppleThunderboltNHI 2.0.1

    com.apple.iokit.IOThunderboltFamily 3.3.1

    com.apple.iokit.IOUSBUserClient 660.4.2

    com.apple.iokit.IOEthernetAVBController 1.0.3b4

    com.apple.driver.mDNSOffloadUserClient 1.0.1b5

    com.apple.iokit.IOFireWireFamily 4.5.5

    com.apple.iokit.IO80211Family 640.36

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.6.5

    com.apple.iokit.IOUSBFamily 683.4.0

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 278.11.1

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 7

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.DiskImages 371.1

    com.apple.iokit.IOStorageFamily 1.9

    com.apple.iokit.IOReportFamily 23

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 2.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CB, 0x414437334931433136373445562020202020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: APPLE HDD HTS547575A9E384, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1