11.3 won't play old home movies in my library anymore. I get an error message saying "This movie requires QuickTime, which is not supported by this version of iTunes." Does anyone have any idea what I did wrong or how I can fix it?
iMac (27-inch, Late 2012), OS X Mavericks (10.9.4), iTunes 11.3 64bit
Hi gomeroh,
If you are getting that error message when trying play content in iTunes you may need to open iTunes in 32-bit mode. See this article for an explanation -
iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode
http://support.apple.com/kb/TS3771
Thanks for using Apple Support Communities.
Best,
Brett L
I am getting the same error message on QT movie files in iTunes.
I've tried your 32-bit mode tip (which I had forgotten about) and it no longer works for me. (using iTunes 11.4 on OSX 10.9.5) I get a message that says iTunes requires 64-bit mode...and then explains how to uncheck 32-bit box.
So I'm stuck.
I have noticed that it is QT movie files that don't play. In the INFO window of the QT movie files in iTunes they only have: Kind, Size, Bit Rate, Date Modified, Plays, Last played, and Volume. While MPEG-4 movie files have all of those fields listed as well as fields on the right of the window: Profile, Chennels, Video Dimensions, Total Bit Rate, Video Codec.
I've read that I can open QT movie files from finder and allow them to "convert" upon opening and then import that converted file back into iTunes. That sounds great. But I have over 10,000 movie files.
(this is frustrating because QT and iTunes are both native on OSX and have worked together in the past).
If you have any input or suggestions I'd really appreciate your insight.
Thanks,
CW
iTunes 11.3 won't play old home movies in my library anymore.
