nasserfromramallah

Q: My iMessage ( inactive )

Dear sir .

 

first in My MacBook Pro the iMessage ( inactive ) i cannot sign in  My ID ******* he gave code : ******

 

Second  I need Help in My iPad mini  .

I bought the iPad mini from United Arab Emirates and I exist in Palestine now I can not run FaceTime i need help ?

 

 

Best regards
Nasser *****
======================================
Al-ZUHDI For Trading & Industry Co.
Ein Tarfeedia  Street

 

*********

********

********

*********

<edited by host>

iPhoto '11, OS X Mountain Lion (10.8.2)

Posted on Aug 5, 2014 9:03 AM

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Q: My iMessage ( inactive )

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  • by Eric Root,

    Eric Root Eric Root Aug 5, 2014 11:01 AM in response to nasserfromramallah
    Level 9 (73,966 points)
    iTunes
    Aug 5, 2014 11:01 AM in response to nasserfromramallah

    Second  I need Help in My iPad mini  .

    I bought the iPad mini from United Arab Emirates and I exist in Palestine now I can not run FaceTime i need help ?

     

    Try posting a question in the iPad community for this question.

     

    Messages – Can’t log in

     

    Messages - Error Processing Registration

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 5, 2014 12:22 PM in response to nasserfromramallah
    Level 9 (73,348 points)
    Applications
    Aug 5, 2014 12:22 PM in response to nasserfromramallah

    Hi,

     

    Some areas of the world don't not support Messages and FaceTime.

    Is this the case where you are ?

    3Sigcopy2.png

    8:22 pm      Tuesday; August 5, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by nasserfromramallah,

    nasserfromramallah nasserfromramallah Aug 5, 2014 12:59 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 5, 2014 12:59 PM in response to Ralph Johns (UK)

    Dear Mr. Ralph Johns ,

    I live now in Palestine .

    All My Devices the imessage and Face Time working .

     

    Nasser

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 5, 2014 1:16 PM in response to nasserfromramallah
    Level 9 (73,348 points)
    Applications
    Aug 5, 2014 1:16 PM in response to nasserfromramallah

    Hi,

     

    iPhone: Wireless carrier support and features

    Expanding the Middle East I don't see Palestine listed.

     

    However this is for FaceTime via Phone services.

    An iPhone can also use WiFi and most iPads would do it this way.

     

    You need to make sure the Time Zone settings and Region settings are set correctly.

     

     

    On the Mac tell me more about the alert message you got from the Messages app please.

    Did the messages tell you to contact Apple Support and give you a code to tell them ?

    If that is the case you will need to Start here http://www.apple.com/support/itunes/contact/

    Use the iTunes Store Contact on the right and then follow the Menu items for Managing Account until you are offered an Email link.

    Tell them in an email.

     

     

     

    3Sigcopy2.png

    9:16 pm      Tuesday; August 5, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mansorea,

    mansorea mansorea Mar 8, 2015 6:19 AM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac App Store
    Mar 8, 2015 6:19 AM in response to Ralph Johns (UK)

    Hi

    my iMessage  work fine on my iPhone and iPad  but not work on my mac ?  i sign in successfully , but show( inactive) ,

    also when i press the details button at box it not show any thing after i enter password for my apple id !!!!! so can you help me pls .

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 8, 2015 12:57 PM in response to mansorea
    Level 9 (73,348 points)
    Applications
    Mar 8, 2015 12:57 PM in response to mansorea

    Hi,

     

    There are now several errors where the iMessages account looks logged in but will not send iMessages (On the Mac) whilst the ID actually works on other devices.

     

    I doubt you are singed in fully or properly.

     

    The Status Setting in the Messages Menu is nothing to do with iMessages.

    Screen Shot 2015-03-08 at 19.45.24.png

    It is about the Status of Buddy Lists.

     

    IF you only have the iMessages account and the Bonjour accounts in the Messages > Preferences > Accounts List AND the Bonjour one is Not Enabled then the item is likely to say "Inactive"

     

    In fact in Yosemite if you disable all other accounts accept the iMessages the Status option disappears.

    Screen Shot 2015-03-08 at 19.48.48.png

    You can see in this Pic the iMessages account is dark and therefore Logged in and all other are greyed out but there is not a Status item despite the Bonjour Account being selected (out of sight in the list but details on the right).

     

    Do you mean this Details Button ?

    Details.png

    It will ask you to Logged in when you use it. (again - as it were if the account is actually logged in).

    It will then show you the details and options for your Apple ID in use with iMessages

    Details_2.png

     

     

    3Sigcopy2.png

    7:57 pm      Sunday; March 8, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mansorea,

    mansorea mansorea Mar 8, 2015 2:44 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac App Store
    Mar 8, 2015 2:44 PM in response to Ralph Johns (UK)

    Ralph

    i have 3 accounts (Yahoo, Google talk, Bonjour) all is work , the status as you post (for Bonjour)i can't see all list options but I can see and choose (available )but unfortunately the imassag still inactive! . about the details button after I enter my password so far i cant see like you post too ( the location bar , manage Apple ID ,etc ) just the same imassage options without any move!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 8, 2015 3:23 PM in response to mansorea
    Level 9 (73,348 points)
    Applications
    Mar 8, 2015 3:23 PM in response to mansorea

    Hi,

     

    You may not have the same Available and Away (Status Messages) that I do as you can save new ones in addition to the defaults.

     

    If the Details button is in effect Not working then the iMessages account is not Logging in.

     

    In Applications/Utilities launch the Keychain Access app.

    Set it to the Login top left and Password lower left.

    The on the right look for an item that is IDS: yourAppleID@server.com-Auth Token

    If that is not there then check the Serial Number is present.

     

    Open the Apple Icon menu top Left and select About this Mac.

    In Mavericks click twice on the line that tells you the Current OS level.

    It should change to the Build Number on the first and the Serial Number on the second.

     

    It is late where Ia ma and it will be a while before I am back.

     

     

     

     

    3Sigcopy2.png

    10:23 pm      Sunday; March 8, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mansorea,

    mansorea mansorea Mar 9, 2015 7:49 AM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac App Store
    Mar 9, 2015 7:49 AM in response to Ralph Johns (UK)

    Ralph

    I did that you asked me above,i cant see my Id @........ First but i see after i complet that Through apple icon menu , after that I tried sign in at iMessage but the same result !

    On other hand ( if it helps) I noticed that on my iPhone 5 on message options i cant see my mac on text message forwarding!

    Mansur

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 9, 2015 12:18 PM in response to mansorea
    Level 9 (73,348 points)
    Applications
    Mar 9, 2015 12:18 PM in response to mansorea

    Hi,

     

    Do you get any error message at all as you try and complete the iMessages account details ?

     

    And in the Picture I posted before that has the red writing on it, is the "Enable this Account" actually Enabled  (Ticked) ?

     

     

     

    3Sigcopy2.png

    7:18 pm      Monday; March 9, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mansorea,

    mansorea mansorea Mar 9, 2015 12:26 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac App Store
    Mar 9, 2015 12:26 PM in response to Ralph Johns (UK)

    never error message , and the accunt its enable always.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 9, 2015 12:49 PM in response to mansorea
    Level 9 (73,348 points)
    Applications
    Mar 9, 2015 12:49 PM in response to mansorea

    Hi,

     

    And when you used the "About this Mac" option you could see the Serial Number ?

    Open window

    Screen shot 2015-03-09 at 19.39.49.pngFirst Click Screen shot 2015-03-09 at 19.40.03.pngthen Second click secondclick.png

     

    And there is no IDS item (Auth Token) in the Keychain ?

     

     

     

     

    3Sigcopy2.png

    7:49 pm      Monday; March 9, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mansorea,

    mansorea mansorea Mar 9, 2015 1:12 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac App Store
    Mar 9, 2015 1:12 PM in response to Ralph Johns (UK)

    when i open (about this mac) the window show 6 big number , version ,processor,memory,and serial number . but i can't click second time . note my mac its 10.10.2

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 9, 2015 2:04 PM in response to mansorea
    Level 9 (73,348 points)
    Applications
    Mar 9, 2015 2:04 PM in response to mansorea

    Hi,

     

    You Are posting in Mavericks and I have been giving your Maverick Instructions.

     

    You have Yosemite.

    It looks like this

    About_This_Mac.png

     

    The Info is in the Overview tab and above the two buttons.

    If the bit I have pixelated out is not there then you needs to go to an Apple store and have it put back.

     

     

    3Sigcopy2.png

    9:04 pm      Monday; March 9, 2015

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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