My macbook pro (15" mid 2012) has suddenly stopped feeding a DVD into the drive. I have a 2.3GH intel core i7 running on OS X 10.9.4.
I have already tried restarting my macbook but no luck. Any suggestions would be hugely appreciated. Thank you.
MacBook Pro, OS X Mavericks (10.9.4)
Hello jogallivan,
The troubleshooting steps detailed below can help restore functionality to your SuperDrive.
- Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
- If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
- Try another disc to see if the issue is being caused by a specific disc.
- Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
- Allow the drive one or two seconds to accept the disc while it is fully inserted.
- Reset the System Management Controller (SMC).
- If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Cheers,
Allen
FIRMWARE UPDATE FOR INTERNAL SUPERDRIVE
This might help. If you haven't done so yet, try installing Apple's SuperDrive Firmware Update 3.0, which is on Apple's support site at http://support.apple.com/en-gb/HT201953 to see if that resolves it. Although it's not specifically for that problem, the firmware update seems to be important for making external SuperDrives work in Yosemite, and it is one step I used to get my SuperDrive to work in a USB external case when plugged into my MacBook Pro.
Please let us know either way, whether the firmware update helps or not in your situation.
dvd feed not working
