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Jaybird headphones and Macbook Pro Retina bluetooth connectivity issues

I recently purchased the Jaybird Bluebuds X Premium headphones and for awhile it would connect to my new Macbook Pro Retina 15'' via bluetooth, but now it doesn't anymore. The headphones connect just fine to my phone (iPhone 4S), and other Macbook Pros (not retina), but they do not connect to other Macbook Pro Retinas. I was wondering if this was a connectivity issue with Macbook Pro Retinas and if so how can I get around it to connect the headphones again?


Thanks

MacBook Pro with Retina display, Mac OS X (10.7.5)

Posted on Aug 5, 2014 10:56 AM

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Question marked as Best reply

Posted on Aug 7, 2014 9:03 AM

Hey there LongHorn16,


It sounds like your Bluetooth headphones aren't working with this one computer, but there is no issue with other devices that you have. I would start with these 2 steps from the following article:

  1. Restart your computer
    Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
  2. Reset your Bluetooth device
    Try turning your device off and then on again. If that doesn't resolve the issue, see if you can reset your device—refer to the documentation that came with your device for instructions.

Bluetooth Quick Assist

http://support.apple.com/kb/HT1153


If it still doesn't work, then I would next use this article to remove the device:


Bluetooth: How to Delete a Paired Device

http://support.apple.com/kb/TA27116


Then restart your computer and pair it again:


OS X Lion: Set up a Bluetooth device

http://support.apple.com/kb/PH3647


Thank you for using Apple Support Communities.

Cheers,

Sterling

11 replies
Question marked as Best reply

Aug 7, 2014 9:03 AM in response to longhorn16

Hey there LongHorn16,


It sounds like your Bluetooth headphones aren't working with this one computer, but there is no issue with other devices that you have. I would start with these 2 steps from the following article:

  1. Restart your computer
    Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
  2. Reset your Bluetooth device
    Try turning your device off and then on again. If that doesn't resolve the issue, see if you can reset your device—refer to the documentation that came with your device for instructions.

Bluetooth Quick Assist

http://support.apple.com/kb/HT1153


If it still doesn't work, then I would next use this article to remove the device:


Bluetooth: How to Delete a Paired Device

http://support.apple.com/kb/TA27116


Then restart your computer and pair it again:


OS X Lion: Set up a Bluetooth device

http://support.apple.com/kb/PH3647


Thank you for using Apple Support Communities.

Cheers,

Sterling

Apr 18, 2016 8:38 AM in response to longhorn16

I had a similar problem with my iMac 2015 Retina with my Jaybird X2's, at first they connected fine and then stopped, they would say "connected" when switching them on and then suddenly disconnect after a few seconds. I tried connecting directly through the Bluetooth menu while they were switched on and again after a few seconds it would disconnect.


I had recently changed my router and had switched off wifi on the iMac and started to use an ethernet cable instead, the moment I switched my wifi back on the Jaybirds started working fine again and not had a problem since. There must be something that requires the wifi on at all times for them to work ok.

Jaybird headphones and Macbook Pro Retina bluetooth connectivity issues

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