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Does Apple support or recommend MacKeeper?

There are varying opinions as to the validity and value of using MacKeeper to keep the Mac at its most proficient and secure. I would like to know what others have found with regard to this software optimizer and security device; furthermore, does it dramatically slow-down the Mac's operations for those, who have had experience with this product? Is it worth the money, and if so . . . why . . . if not, also why?

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Aug 5, 2014 11:19 AM

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6 replies

Aug 5, 2014 11:46 AM in response to russmaleartist

No one in their right mind would recommend MacKeeper to anyone. Apple certainly doesn't. There used to be the 911 Bundle, which was the App Store version of MacKeeper. Apple will never say why, but you can bet it was removed after many negative experiences with it, not to mention the lawsuits.


Just so you are aware, one of the lawsuits is based on the fact that MacKeeper installed on a brand new system will report finding errors, suspected viruses and other non existent issues, in the attempt to get you to pay for the full version.

Aug 5, 2014 11:49 AM in response to russmaleartist

Apps like MacKeeper or any other maintenance apps like CleanMyMac 1 or 2, TuneUpMyMac, MacCleanse or anything like these apps, installed on your Mac, while they appear to be helpful, can do too good a job of data "cleanup" causing the potential to do serious data corruption or data deletion and render a perfectly running OS completely dead and useless leaving you with a frozen, non-functional Mac.

Plus, these type of apps aren't really necessary OR needed. They really aren't.

There are manual methods to clear off unnecessary data off of your Mac that are safer and you have complete control over your Mac and not just leave a piece of auto cleaning software in charge of clearing off data off of your Mac.

These apps potential of causing OS X issues outweighs the implied good and benefits these types of hard drive or memory "cleaning" apps are written to do.

These types of system 'cleaning" apps are very poorly written and are really a scam to rob newbie and novice Mac users of their hard earned cash for a poorly written maintenance program that will do much more harm to a perfectly normal running OS X system than the good that the app developers purport these types of apps will do.

Plus, the software companies that write these apps make it hard to easily uninstall these apps if something DOES go wrong and these apps work in a way where you have no recovery or revert function to return your Mac back to its former, working state in the event something does go wrong.

It is best to never, EVER download and install these types of apps.

The risk to your system and important data is too great a risk!

Aug 5, 2014 11:57 AM in response to russmaleartist

How to maintain a Mac

1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Don't install such modifications unless they're absolutely necessary. Remove them when they are no longer needed. Before installing any Apple update, you must check that all system modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of problems with system updates.

3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac," "TuneUpMyMac," and “MacKeeper” scams, but there are many others.

As a rule, you should avoid software that changes the way other software works. Plugins for Photoshop and similar programs are an obvious exception to this rule. Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction. Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

Only install software that is useful to you, not (as you imagine) to the computer. For example, a word processor is useful for writing. A video editor is useful for making movies. A game is useful for fun. But a "cache cleaner" isn't useful for anything. Cleaning caches is not an end in itself.

Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.

4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.

5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.

There is some built-in protection against malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.

Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

If storage space is running low, use a tool such as OmniDiskSweeperto explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.

A well-designed computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs a lot of attention, use a PC.

The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

Aug 5, 2014 5:54 PM in response to russmaleartist

russmaleartist wrote:


There are varying opinions as to the validity and value of using MacKeeper to keep the Mac at its most proficient and secure.


Apple builds and delivers Macs to the consumer as optimized and efficient as they can possibly be. A user can only make it less so.


"secure"connotes different things to different people, but keeping a Mac secure is a responsibility that cannot be delegated to software. Taken to an extreme, a "secure" Mac is one that can no longer be used. Certain well-known "security" programs will cause that to occur.

In any event MacKeeper is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. There are many other examples of similarly ill-conceived trash designed for one sole purpose - to take your money. Never install such junk on a Mac.


If you have an extra couple of $20 bills to spend, drop them in a Salvation Army bucket. That will brighten their day and your Mac will remain operational. Middle management types call this a "win-win".

Does Apple support or recommend MacKeeper?

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