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I Can not update it wants me to sign in and verify information. The problem is I have a new credit card number different than the one on file. How do I resolve this issue?
iPad, iOS 7.1.2
Hi Faye1950,
Welcome to the Apple Support Communities!
There may be a couple of different things going on here. If you are getting the alert that your credit card’s security code or zip code does not match your bank’s records, please follow the article below.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
If you need to change the credit card on file with iTunes or update the information on the card, please follow this article.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
Have a great day,
Joe
Hi Faye1950,
Welcome to the Apple Support Communities!
There may be a couple of different things going on here. If you are getting the alert that your credit card’s security code or zip code does not match your bank’s records, please follow the article below.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
If you need to change the credit card on file with iTunes or update the information on the card, please follow this article.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
Have a great day,
Joe
It will not let me update the new card information because of a previous purchase problem. I went through the steps suggested and it is still not working. Thanks
Sent from my iPad
Still not able to correct the problem and update the apps Due to a previous purchase problem it keeps showing me in red letters.
I have a new VISA credit card and to update my apps on the iPad. It will not accept the card number. Help!
