Iphone Settings and icloud

Hi Marcy,

It sounds as if you have had some distressing events with your iPhone. Let’s see if we can make things secure again.

First of all, if your iCloud account has been compromised, you should change your Apple ID password. Follow the directions on this page -

Apple ID: Changing your password

http://support.apple.com/kb/HT5624

For even more security you may want to enable two step verification for your Apple ID -

Apple ID: Turning off two-step verification for your Apple ID

http://support.apple.com/kb/HT5631

If your password has been changed without your authorization you may be able to retrieve it using these steps -

If you forgot your Apple ID password

http://support.apple.com/kb/HT5787

If you are still stuck, contact Apple’s account security team -

Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699

Finally, if you need help activating your iPhone, this article may be helpful -

Get help activating your iPhone

http://support.apple.com/kb/ts3424

Thanks for using Apple Support Communities.

Best,

Brett L

You need to put the device into restore mode and restore it

http://support.apple.com/kb/HT1808

Then Restore the device.

http://support.apple.com/kb/HT1212