"Your iCloud account couldn't be removed at this time"

Question

Level 1

122 points

"Your iCloud account couldn't be removed at this time"

I changed my email address, and so I went in and changed my Apple ID as well. iCloud panel on my Mac is still stuck on the old email address. I clicked on Sign Out and it told me: "Your iCloud account couldn't be removed at this time. Turn off all iCloud services and try again." How do I do that? All the check boxes are grayed out. I tried entering my password, but it rejected that. I changed my Apple ID password, but it won't accept the new one either. How the heck do I "Turn off all iCloud services and try again"?

iMac, OS X Mavericks (10.9.4), iMac (20-inch Mid 2007)

Posted on Aug 5, 2014 11:29 PM

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Answer 1

Nov 4, 2017 12:10 PM in response to Alan Ackerman

If you can't do it take it to an Apple Store

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Answer 2

eriley4

Level 1

5 points

Aug 27, 2014 12:05 PM in response to Alan Ackerman

I figured it out!! I had to go into imessage, calendar, itunes, app store, and facetime and sign out of my account for each one. I was able to sign out in the icloud preferences after that and sign in with my updated info. Hope it works for you!

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Answer 3

Csound1

Level 9

60,063 points

Aug 6, 2014 3:26 AM in response to Alan Ackerman

Have you turned Find My Mac off.

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Answer 4

Mar 25, 2015 2:23 PM in response to eriley4

How do you sign out of imessage? calendar? app store? I'm having this same issue.

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Answer 5

Agudá

Level 1

8 points

Oct 23, 2017 12:42 AM in response to Csound1

Useless questions.

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Answer 6

sfass

Level 1

4 points

Aug 24, 2014 6:02 PM in response to Csound1

I am having the same problem it is so !@#$%^& irritating!!! Did you figure it out?

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Answer 7

Alan Ackerman Author

Level 1

122 points

Aug 8, 2014 7:30 PM in response to Csound1

This is an ordinary userid, not an admin one. Why does that matter? Surely iCloud settings are by userid, not across the whole Mac. Just for the heck of it I went around and turned off iCloud on all my other userids, and it didn't help.

I have restarted many, many times.

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Answer 8

Csound1

Level 9

60,063 points

Aug 9, 2014 1:47 AM in response to Alan Ackerman

Alan Ackerman wrote:

This is an ordinary userid, not an admin one. Why does that matter? Surely iCloud settings are by userid, not across the whole Mac.

When troubleshooting a problem that causes abnormal behaviour it's worthwhile trying what may seem to be an unconnected method.

But you don't have to.

Good luck.

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Answer 9

Alan Ackerman Author

Level 1

122 points

Aug 27, 2014 9:45 PM in response to eriley4

I installed Yosemite Public Beta, but it did not solve the problem. On Sunday I installed Yosmite Public Beta 2 and that DID allow me to Sign Out of iCloud and then prompted me for both a userid and password, so I put in the new ones and that worked. It's still true that the first time you sign in after upgrading it asks you for the password for the old userid, and does not allow you to change the userid. I did report that to Apple. So I don't know if the fix is in Public Beta 2, or just that it shut down all those things you mention when I upgraded.

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Answer 10

Mar 8, 2015 9:42 AM in response to eriley4

This solved my problem. i couldn't sign out a friends icloud account from my macbook pro. He had signed in because i let him use my mac for facetime but he had used imessage and i had no idea. So when i was ready to sign him out from 'System preferences -> iCloud' it wouldn't let me. i was able to uncheck everything but 'keychains' so i couldn't figure out why. Then i read this and went through everything that would use iCloud. and signed out. Then Voila! thanks a million!

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Answer 11

May 6, 2016 8:39 PM in response to Alan Ackerman

I had the same problem solved it by creating a new user and giving them admin previledges, afterwards I downgraded the previledges of the profile which had the icloud which was giving me problems to standard . I restarted the machine and simply logged in using the new user and deleted my old user profile. Hope this helps

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Answer 12

Alan Ackerman Author

Level 1

122 points

Aug 7, 2014 6:40 PM in response to Csound1

I cannot turn anything on or off as they are greyed out, and it will not accept my password. In any case it is unchecked. The only thing that is checked is Photos.

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Answer 13

Apr 2, 2015 6:51 PM in response to SantiagoXG

Do you remember all the apps you signed out of to make this work? I signed out of iMessage, calendar, itunes, app store, and facetime, yet I still have the same problem... Keychain won't uncheck....