11 Replies Latest reply: Aug 6, 2014 1:04 PM by Ballaapan
akablackmamba Level 1 (0 points)

Suddenly getting this error out of the blue. Tried resetting STMP setting on the outgoing primary server, but when I go to the primary server everything is greyed out so I can't enter my user name or double check PW/change the port.

 

Now what?


iPhone 5c, iOS 7.1.2
  • ckuan Level 7 (29,389 points)

    Delete the account and set it up again.

  • akablackmamba Level 1 (0 points)

    Already did that, set up both via default add gmail account as well as stand alone IMAP account, both ways leave editing the primary server greyed out.

  • ChrisJ4203 Level 8 (47,689 points)

    I would check with Google to see if this is a problem on their end, since you have not had this issue in the past.

  • Mike Pullen Level 1 (5 points)

    II'm having the same problem. Deleted the gmail account and reinstalled. No luck.

  • ITSupportJason Level 1 (0 points)

    Any update on this? I have a number of users reporting this problem. Just spent a few hours trying to update SMTP setting, deleting/readding etc...

     

    Everything I've found online doesn't solve the problem.

  • Templeton Peck Level 9 (61,387 points)

    ITSupportJason wrote:

     

    Any update on this? I have a number of users reporting this problem. Just spent a few hours trying to update SMTP setting, deleting/readding etc...

     

    Everything I've found online doesn't solve the problem.

     

    Search before posting.  It appears to be an issue with Gmail and not related to any of your users devices at all.

  • marjanfromrichmond hill Level 1 (0 points)

    IT is not issue with email. Just add one gmail account other than what you already have in your ios device and as soon as you add new gmail account all smtp server ports will be updated and works. It seems funny but worked well for me. You can delete the account you added now and your primary gmail accounts resume to work well:))

    i had this issue since morning and it happened all of the sudden , by adding another account to my iphone , all emails are working perfectly again.

  • marjanfromrichmond hill Level 1 (0 points)

    IT is not issue with email. Just add one gmail account other than what you already have in your ios device and as soon as you add new gmail account all smtp server ports will be updated and works. It seems funny but worked well for me. You can delete the account you added now and your primary gmail accounts resume to work well:))

    i had this issue since morning and it happened all of the sudden , by adding another account to my iphone , all emails are working perfectly again.

    Edit

  • ITSupportJason Level 1 (0 points)

    Templeton Peck that isn't very helpful. Lets assume someone with an IT tag has somewhat diligently searched before taking the time to actually post a question. I think that would be a little more helpful than your response.

     

    marjanfromrichmond hill, thank you for the response but unfortunately I've already tried that. As I stated above, google searching has come back with numerous solutions but none of them are working in this case. When I saw this post I thought perhaps there was a current bug. The test subject I'm using has three gmail, two hotmail and two exchange mailboxes on the device. Removed everything and starting fresh by adding one-by-one hasn't done anything to resolve the issue. All gmail accounts fail, hotmail works, exchange works.

  • marjanfromrichmond hill Level 1 (0 points)

    You have added back the same gmail accounts can you add a totally new gmail account? The one never was in your device before? Because when I remove my existing account and add them back did not help me but when I tried adding an account never was set up in my device before, it worked. Then I deleted that account and worked.

  • Ballaapan Level 1 (0 points)

    I have had the same problem during the day but know it is solved. I did not follow any of your advices. I assume this was a global problem for Gmail and that they have solved the bug now. Does anyone still experience the problem?