PistolPete04
Level 1
(0 points)
Q: My MacBook Pro is running really slow.
Hey. My MBP has been running very slow for some time, and its becoming very frustrating. Straight after I start it up it starts running slow...I have 'Memory Clean' (not sure whether this is helpful or not) and as soon as i my Macbook loads it tells me i have less than 25MB of RAM available, so i have to use the clean memory function, yet this doesn't really seem to release much RAM.
Here is my EtreCheck report:
EtreCheck version: 1.9.12 (48)
Report generated 6 August 2014 16:20:33 BST
Hardware Information:
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.7 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 10:38:48
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (184.08 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[loaded] com.logmein.hamachi (1.0) Support
[loaded] com.metakine.handsoff.driver (2.1.4 - SDK 10.6) Support
Startup Items:
ProTec6b: Path: /Library/StartupItems/ProTec6b
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.logmein.hamachi.plist Support
[running] com.metakine.handsoff.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[loaded] com.avast.userinit.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[running] com.logmein.hamachimb.plist Support
[running] com.metakine.handsoff.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.avast.home.userinit.plist Support
User Login Items:
AdobeResourceSynchronizer
Caffeine
Dropbox
Canon IJ Network Scanner Selector EX
Wondershare Helper Compact
Internet Plug-ins:
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
AdobePDFViewer: Version: 10.1.10 Support
EPPEX Plugin: Version: 3.0.5.0 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
avast! Online Security: Version: 9.0.2022.120
1Password: Version: 4.2.4
Quidco Cashback Reminder: Version: 2.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine:
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 293.52 GB
Destinations:
STAPLES [Local]
Total size: 931.16 GB
Total number of backups: 49
Oldest backup: 2011-08-24 22:37:44 +0000
Last backup: 2014-07-16 20:28:10 +0000
Size of backup disk: Adequate
Backup size 931.16 GB > (Disk used 293.52 GB X 3)
T-M [Local] (Last used)
Total size: 931.32 GB
Total number of backups: 18
Oldest backup: 2014-01-02 05:43:13 +0000
Last backup: 2014-08-05 13:05:06 +0000
Size of backup disk: Adequate
Backup size 931.32 GB > (Disk used 293.52 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
20% Mail
2% WindowServer
2% Safari
1% Terminal
1% com.avast.daemon
Top Processes by Memory:
193 MB Safari
147 MB Mail
53 MB com.apple.WebKit.WebContent
44 MB WindowServer
33 MB com.avast.daemon
Virtual Memory Information:
597 MB Free RAM
1.33 GB Active RAM
200 MB Inactive RAM
1022 MB Wired RAM
1006 MB Page-ins
36 MB Page-outs
Also when copying the following into the 'Command' utility...
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
...(based on the advice of another user - Linc Davis - from a previous thread). I get the following message appear in a new TextEdit window...
..."Aug 4 16:05:30 [***MY NAME***] kernel[0] <Debug>: nspace-handler-unblock: did not find token 638"...
...which apparently should appear blank.
Please any help would be greatly appreciated. If you need any more info please just ask . Thanks.
MacBook Pro (13-inch Early 2011), OS X Mavericks (10.9.4)
Allan Jones
Level 8
(35,187 points)
You have installed several troublemakers. First uninstall Avast. I can't think of any commercial AV products that won't degrade perforamcen. The only real current threat to your Mac is adware and most AV programs won;t pick those up anyway.
Unistall the Trusteer software. In spite of legitimate efforts by its developer to make it mac-Friendsly , it continues to cause probelms,especially with Safari. Uninstall instructions here:
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
In Safari, diable extensions for now.
Cleaning Apps are useless. The Mac OS takes care of just about anything a cleaning app claims to do.
After doing what I've suggested, please test and report back so we can see if some of the other third-party stuff you have is still affecting performance. You ave some with which I am not familiar.
