My MacBook Pro is running really slow.

Hey. My MBP has been running very slow for some time, and its becoming very frustrating. Straight after I start it up it starts running slow...I have 'Memory Clean' (not sure whether this is helpful or not) and as soon as i my Macbook loads it tells me i have less than 25MB of RAM available, so i have to use the clean memory function, yet this doesn't really seem to release much RAM.


Here is my EtreCheck report:


EtreCheck version: 1.9.12 (48)

Report generated 6 August 2014 16:20:33 BST


Hardware Information:

MacBook Pro (13-inch, Early 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.7 GHz Intel Core i7 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 10:38:48


Disk Information:

ST9500325ASG disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (184.08 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-898


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support

[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support

[loaded] com.logmein.hamachi (1.0) Support

[loaded] com.metakine.handsoff.driver (2.1.4 - SDK 10.6) Support


Startup Items:

ProTec6b: Path: /Library/StartupItems/ProTec6b


Problem System Launch Daemons:

[failed] com.apple.wdhelper.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.avast.init.plist Support

[loaded] com.avast.uninstall.plist Support

[loaded] com.avast.update.plist Support

[loaded] com.bombich.ccc.plist Support

[running] com.logmein.hamachi.plist Support

[running] com.metakine.handsoff.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.trusteer.rooks.rooksd.plist Support


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.CS5ServiceManager.plist Support

[loaded] com.avast.userinit.plist Support

[loaded] com.divx.dms.agent.plist Support

[loaded] com.divx.update.agent.plist Support

[loaded] com.hp.help.tocgenerator.plist Support

[running] com.logmein.hamachimb.plist Support

[running] com.metakine.handsoff.agent.plist Support

[running] com.trusteer.rapport.rapportd.plist Support


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.avast.home.userinit.plist Support


User Login Items:

AdobeResourceSynchronizer

Caffeine

Dropbox

Canon IJ Network Scanner Selector EX

Wondershare Helper Compact


Internet Plug-ins:

OVSHelper: Version: 1.1 Support

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.10 Support

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

AdobePDFViewer: Version: 10.1.10 Support

EPPEX Plugin: Version: 3.0.5.0 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Safari Extensions:

avast! Online Security: Version: 9.0.2022.120

1Password: Version: 4.2.4

Quidco Cashback Reminder: Version: 2.0


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Flash Player Support

Perian Support

Trusteer Endpoint Protection Support


Time Machine:

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 293.52 GB

Destinations:

STAPLES [Local]

Total size: 931.16 GB

Total number of backups: 49

Oldest backup: 2011-08-24 22:37:44 +0000

Last backup: 2014-07-16 20:28:10 +0000

Size of backup disk: Adequate

Backup size 931.16 GB > (Disk used 293.52 GB X 3)

T-M [Local] (Last used)

Total size: 931.32 GB

Total number of backups: 18

Oldest backup: 2014-01-02 05:43:13 +0000

Last backup: 2014-08-05 13:05:06 +0000

Size of backup disk: Adequate

Backup size 931.32 GB > (Disk used 293.52 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

20% Mail

2% WindowServer

2% Safari

1% Terminal

1% com.avast.daemon


Top Processes by Memory:

193 MB Safari

147 MB Mail

53 MB com.apple.WebKit.WebContent

44 MB WindowServer

33 MB com.avast.daemon


Virtual Memory Information:

597 MB Free RAM

1.33 GB Active RAM

200 MB Inactive RAM

1022 MB Wired RAM

1006 MB Page-ins

36 MB Page-outs



Also when copying the following into the 'Command' utility...


syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef


...(based on the advice of another user - Linc Davis - from a previous thread). I get the following message appear in a new TextEdit window...


..."Aug 4 16:05:30 [***MY NAME***] kernel[0] <Debug>: nspace-handler-unblock: did not find token 638"...


...which apparently should appear blank.


Please any help would be greatly appreciated. If you need any more info please just ask 🙂. Thanks.

MacBook Pro (13-inch Early 2011), OS X Mavericks (10.9.4)

Posted on Aug 6, 2014 8:30 AM

Reply
7 replies

Aug 6, 2014 8:39 AM in response to PistolPete04

You have installed several troublemakers. First uninstall Avast. I can't think of any commercial AV products that won't degrade perforamcen. The only real current threat to your Mac is adware and most AV programs won;t pick those up anyway.


Unistall the Trusteer software. In spite of legitimate efforts by its developer to make it mac-Friendsly , it continues to cause probelms,especially with Safari. Uninstall instructions here:


http://www.trusteer.com/support/uninstalling-rapport-mac-os-x


In Safari, diable extensions for now.


Cleaning Apps are useless. The Mac OS takes care of just about anything a cleaning app claims to do.


After doing what I've suggested, please test and report back so we can see if some of the other third-party stuff you have is still affecting performance. You ave some with which I am not familiar.

Aug 6, 2014 11:47 AM in response to PistolPete04

Memory Clean is no longer useful with Mavericks new Memory Management System which attempts to keep RAM as full as possible to avoid having to access your drive. It just causes your Mac to use more energy and load things more slowly. Free RAM is wasted RAM. Open Activity Monitor (found in /Applications/Utilities/) select the Memory Tab and keep an eye on the MEMORY PRESSURE graph at the bottom. Check OS X Mavericks: About Activity Monitor for information.

Nov 29, 2014 9:34 AM in response to PistolPete04

My Macbook Pro is running slow, can you check why is it running slow?

Problem description:

running slow


EtreCheck version: 2.0.11 (98)

Report generated November 29, 2014 at 9:25:52 AM PST


Hardware Information:ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ℹ️

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800


System Software:ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:19:9


Disk Information:ℹ️

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.88 GB (389.34 GB free)

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8


USB Information:ℹ️

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper:ℹ️

Mac App Store and identified developers


Kernel Extensions:ℹ️

/System/Library/Extensions

[not loaded] com.mice.driver.PS3Controller (1.0.0d1) Support

[not loaded] com.simtech.driver.MACUSBDriver (1 - SDK 10.6) Support


Launch Agents:ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.hp.help.tocgenerator.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support


Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support

[invalid?] com.adobe.SwitchBoard.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[loaded] com.sharpcast.xfsmond.plist Support


User Launch Agents:ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.codecm.uploader.plist Support

[loaded] com.google.keystone.agent.plist Support

[not loaded] com.linotype.FontFolderProtector.plist Support

[running] com.spotify.webhelper.plist Support


User Login Items:ℹ️

Steam Application (/Users/[redacted]/.Trash/Steam.app)

FontExplorerXAutoload ApplicationHidden (/Users/[redacted]/Library/Application Support/Linotype/FontExplorer X/FontExplorerXAutoload.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

delete_snrt Application (/usr/local/stanford/snsr/SUNetReg.app/Contents/Resources/delete_snrt.app)

Guidance Application (/Applications/Guidance.app)

ewcdmaService Application (/Users/[redacted]/.Trash/Smartfren connex UI.app/Contents/PlugIn/ewcdmaService.app)

Dropbox Application (/Applications/Backup Apps/Dropbox.app)

Spotify Application (/Applications/Spotify.app)

Google Chrome ApplicationHidden (/Applications/Google Chrome.app)

SugarSync Manager Application (/Applications/SugarSync Manager.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)


Internet Plug-ins:ℹ️

Flip4Mac WMV Plugin: Version: 2.4.0.11 Support

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

OfficeLiveBrowserPlugin: Version: 12.2.0 Support

Unity Web Player: Version: UnityPlayer version 4.1.3f3 Support

Silverlight: Version: 4.0.60531.0 Support

JavaAppletPlugin: Version: Java 7 Update 60 Check version


Safari Extensions:ℹ️

codec-M

Slick Savings

GMail Counter

Ebay Shopping Assistant

Amazon Shopping Assistant

newsriver

Searchme


3rd Party Preference Panes:ℹ️

Flash Player Support

Flip4Mac WMV Support

Growl Support

Java Support


Time Machine:ℹ️

Time Machine not configured!


Top Processes by CPU:ℹ️

6% WindowServer

0% Guidance

0% Google Chrome

0% askpermissiond


Top Processes by Memory:ℹ️

172 MB spindump

163 MB mds_stores

146 MB Google Chrome

120 MB Spotify

115 MB Google Chrome Helper


Virtual Memory Information:ℹ️

4.26 GB Free RAM

2.15 GB Active RAM

840 MB Inactive RAM

1.34 GB Wired RAM

1.63 GB Page-ins

29 KB Page-outs


Nov 29, 2014 11:30 AM in response to faldoarsanda

You have accidentally installed FKCodec and Spigot adware. See Remove unwanted adware that displays pop-up ads and graphics on your Mac.


For faster, more efficient identification and optional removal of all currently know adware, run AdwareMedic, available free from this Forum’s Malware Guru, owner of TheSafeMac blog and a colleague of mine.


To understand why this happened and how to avoid it in the future see John Galt’s How to install adware.


If you are still having issues, please start a new discussion and completely explain what you mean by "running slow" in much more detail. There may not be anybody else monitoring this and you'll get much more attention than posting to this old thread. That's just the way this forum works.

Oct 14, 2015 12:34 PM in response to PistolPete04

Hello. mines running slow too. plz help


EtreCheck version: 2.5.5 (215)

Report generated 10/14/15, 12:31 PM

Runtime 3:36

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 462 - SN = 9G23017VTD3MB


Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software: (What does this mean?)

OS X Yosemite 10.10.3 (14D136) - Time since boot: about one hour


Disk Information: (What does this mean?)

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (458.90 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


MATSHITADVD-R UJ-8A8 ()


USB Information: (What does this mean?)

Logitech USB Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/hosts - Count: 14


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS5ServiceManager.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)


Other Apps: (What does this mean?)

[running] com.adobe.PDApp.AAMUpdatesNotifier.60808.7CEC1FC0-2405-407C-A9F4-314F948D3D6E

[running] com.apple.xpc.launchd.oneshot.0x10000003.AdobeReader

[running] com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck

[running] com.getdropbox.dropbox.62512


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.207 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.207 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Growl [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

2% fontd

0% cloudpaird


Top Processes by Memory: (What does this mean?)

463 MB com.apple.WebKit.WebContent(4)

452 MB kernel_task

217 MB Safari

86 MB mdworker(5)

78 MB AdobeReader


Virtual Memory Information: (What does this mean?)

121 MB Free RAM

3.88 GB Used RAM (1.23 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 14, 2015, 10:56:27 AM Self test - passed

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook Pro is running really slow.

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