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FaceTime HD doesn't work.

My FaceTime HD camera doesn't work in any application that needs camera. There is no problem with the green light but when I open FaceTime, I encounter with a black screen and other apps(Skype, Photo Booth etc.) try to load camera continuously. Thanks for your helps!

Posted on Aug 6, 2014 9:14 AM

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1 reply

Aug 8, 2014 11:18 AM in response to mdbaloglu

Hi mdbaloglu,


You may want to use the following information to help you troubleshoot this issue with your Mac:


How to Troubleshoot iSight

http://support.apple.com/kb/HT2090

Built-in iSight cameras

These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

  1. See if the issue is application-specific.
    Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
  2. See if the issue is user-specific.
    Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
  3. Find out if the computer recognizes the iSight
    Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
  4. Reset SMC or PMU
    Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.

Thanks for coming to the Apple Support Communities!


Cheers,

Braden

FaceTime HD doesn't work.

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