Can't Update to Mavericks 10.9.4 an iTunes 11.3

Hello there,


since some weeks I can' upate my iMac from 10.9.3 to 10.9.4. The same wir iTunes from 11.2 to 11.3.
I try it multiple times with the App Store and manually with combo updates from the Apple website.
I tryed it also in the save mode. But nothing helps. (I got several hints in a german community: http://www.apfeltalk.de/community/threads/kann-keine-updates-installieren.398948 /#post-4365460)


I get no error messages exept this (see picture):

User uploaded file
(No updates installed))
User uploaded file
(You see that I installed the Updates several times but the App Store want to install the "new" updates again)



An this (see log file):

--------------------------------------------------------- Begin --

       System Version 10.9.3 (Build 13D65)
       "storeagent" Version ? (?)

    -------------------------------------------------------------------
Jul 30 23:25:43 Mattis-iMac.local storeagent[259] <Critical>: Daemon: Start date is 2014-07-30 21:25:41 +0000
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapLegacyAppSource: Legacy conversion enabled by preference
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapSpotlightSource: _queryDidFinish
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapSpotlightSource: After spotlight initial import and sync the spotlight map is: {
    }
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapSpotlightSource: MDQuery initial load took 0.006723 seconds to load 0 apps from 0 metadata records
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapLegacyAppSource: _queryDidFinish
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapLegacyAppSource: After spotlight initial import and sync the spotlight map is: {
    }
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapLegacyAppSource: MDQuery initial load took 0.010242 seconds to load 0 apps from 0 metadata records
Jul 30 23:25:44 Mattis-iMac.local storeagent[259] <Critical>: DownloadQueue: Setting downloads to paused so user can resume.
Jul 30 23:25:46 Mattis-iMac.local storeagent[259] <Critical>: Bag: Loaded bag type 1 from persisted store valid until 2014-07-31 00:29:25 +0000 (11019.20 seconds)
Jul 30 23:25:46 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapLaunchPadSource: Import of LaunchPad app list after change took 2.2904 seconds
Jul 30 23:25:47 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMap: Software map rebuild took 2.3812 seconds for 42 records and produced: {
       
...

    }
Jul 30 23:28:01 Mattis-iMac.local storeagent[259] <Critical>: UpdateController: _availableUpdatesDidChange removing all updates available notifications because the badge count is 0
Jul 30 23:28:30 Mattis-iMac.local storeagent[259] <Critical>: SoftwareMapLaunchPadSource: Error from LaunchPad XPC Connection - <OS_xpc_error: <error: 0x111fb4a50> { count = 1, contents =
        "XPCErrorDescription" => <string: 0x111fb4e98> { length = 22, contents = "Connection interrupted" }
    }>


Here my System Details from ETRECheck:

EtreCheck version: 1.9.12 (48)

Report generated 7. August 2014 12:44:19 MESZ


Hardware Information:

iMac (24-inch, Early 2009) (Verified)

iMac - model: iMac9,1

1 2.93 GHz Intel Core 2 Duo CPU: 2 cores

8 GB RAM


Video Information:

NVIDIA GeForce GT 120 - VRAM: 256 MB

iMac 1920 x 1200


System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 3:36:27


Disk Information:

WDC WD6400AAKS-40H2B0 disk0 : (640,14 GB)

EFI (disk0s1) <not mounted>: 209,7 MB

Datenhirn (disk0s2) / [Startup]: 639,28 GB (106,91 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


OPTIARC DVD RW AD-5670S


USB Information:

Apple Inc. Built-in iSight

Elgato EyeTV Hybrid

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:

WD My Book 800mbit - 800mbit max

disk1s1 (disk1s1) <not mounted>: 32 KB

Backup (disk1s3) /Volumes/Backup: 1 TB (7,03 GB free)


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) Support

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) Support

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) Support

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) Support

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) Support

[not loaded] com.iospirit.driver.RBTSRPlugin (1.25 - SDK 10.9) Support

[loaded] com.iospirit.driver.rbiokithelper (1.25 - SDK 10.9) Support

[not loaded] com.markspace.missingsync.palmos.classicseize (1) Support


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.iospirit.candelair.daemon.plist Support

[loaded] com.iospirit.candelair.sync.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support


Launch Agents:

[loaded] com.google.keystone.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support


User Launch Agents:

[failed] com.adobe.ARM.[...].plist Support

[running] com.amazon.cloud-player.plist Support

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.valvesoftware.steamclean.plist Support

[failed] com.vladalexa.MagicPrefs.plist Support


User Login Items:

EyeTV Helper

Mobile Mouse Server

smcFanControl

Colors for Hue

Spectacle


Internet Plug-ins:

GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6 Support

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: Java 7 Update 65 Check version

Default Browser: Version: 537 - SDK 10.9


Safari Extensions:

Evernote Web Clipper: Version: 6.1.3

Ultimate Status Bar: Version: 1.3

YoutubeWide: Version: 10.0

SafariRestore: Version: 6.1


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Manifesto: Version: 2.1 Support

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


User Internet Plug-ins:

Unity Web Player: Version: UnityPlayer version 2.5.5f1 Support


3rd Party Preference Panes:

Candelair Support

Flash Player Support

Java Support

Launchpad-Control Support


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Datenhirn: Disk size: 595.37 GB Disk used: 495.81 GB

Destinations:

Backup [Local] (Last used)

Total size: 931.39 GB

Total number of backups: 71

Oldest backup: 2013-05-01 06:02:18 +0000

Last backup: 2014-08-07 10:29:51 +0000

Size of backup disk: Too small

Backup size 931.39 GB < (Disk used 495.81 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

9% WindowServer

5% Safari

3% PluginProcess

1% hidd

0% fontd


Top Processes by Memory:

279 MB mds_stores

238 MB com.apple.WebKit.WebContent

205 MB Safari

180 MB com.apple.IconServicesAgent

139 MB softwareupdated


Virtual Memory Information:

3.99 GB Free RAM

2.71 GB Active RAM

499 MB Inactive RAM

839 MB Wired RAM

1.31 GB Page-ins

0 B Page-outs










PS: I'm new to the Apple discussion board.

iMac 24" Early 2009, Mac OS X (10.5.6)

Posted on Aug 7, 2014 3:51 AM

Reply
7 replies

Aug 7, 2014 4:04 AM in response to luettmatten

Disconnect all external devices except the mouse and keyboard then restaert your Mac and see if you can update your software.


If that doesn't help, reindex Spotlight. Instructions here > Spotlight: How to re-index folders or volumes


Then try again.


If that doesn't help, uninstall Remote Buddy > http://www.iospirit.com/support/faqs/remotebuddy/category/6/General/entry/188/Ho w-do-I-uninstall-Remote-Buddy/


Then restart your Mac and try updating again.

Aug 12, 2014 1:47 AM in response to luettmatten

Ok, to verify that, please open Terminal (in spotlight enter Terminal and 'enter') and copy/paste the following:

ioreg -l -d 1 -n root


you should see:

"IOKitBuildVersion" = "Darwin Kernel Version 13.3.0 … "

"OS Build Version" = "13E28"


This means you are on 10.9.4


If you see:

"IOKitBuildVersion" = "Darwin Kernel Version 13.2 … "

"OS Build Version" = "13D65"


Then you are indeed on 10.9.3


enjoy

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't Update to Mavericks 10.9.4 an iTunes 11.3

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