nvlass

Q: Problem with sound

Hello to everyone

I am new here and I am having serious problems with some sound files that are crashing the Panotour Pro software when I add them

The problem I think started after I download and use Audiocity with mp3 LAME plugin but I am not sure

 

The thing is that others cannot reproduce the same problem so maybe its my hardware issue

You can follow the conversation at the following forum

 

http://www.kolor.com/forum/viewtopic.php?f=92&t=23210

 

The report from EtreCheck

 

EtreCheck version: 1.9.12 (48)

Report generated August 7, 2014 at 3:30:41 PM GMT+3

 

Hardware Information:

  MacBook Pro (15-inch, Mid 2012) (Verified)

  MacBook Pro - model: MacBookPro9,1

  1 2.6 GHz Intel Core i7 CPU: 4 cores

  16 GB RAM

 

Video Information:

  Intel HD Graphics 4000 - VRAM: (null)

  NVIDIA GeForce GT 650M - VRAM: 1024 MB

  DELL U2711 2560 x 1440 @ 59 Hz

 

System Software:

  OS X 10.9.4 (13E28) - Uptime: 0 days 23:8:50

 

Disk Information:

  OCZ-VERTEX3 disk0 : (240.06 GB)

  EFI (disk0s1) <not mounted>: 209.7 MB

  MAC (disk0s2) / [Startup]: 239.2 GB (192.16 GB free)

  Recovery HD (disk0s3) <not mounted>: 650 MB

 

  Samsung SSD 840 EVO 1TB disk1 : (1 TB)

  EFI (disk1s1) <not mounted>: 209.7 MB

  NVDATA (disk1s2) /Volumes/NVDATA: 999.86 GB (400.46 GB free)

 

  LaCie   2big v2 THB USB3 Raid 1 disk2 : (4 TB)

  EFI (disk2s1) <not mounted>: 209.7 MB

  Lacie4tb (disk2s2) /Volumes/Lacie4tb: 4 TB (3.06 TB free)

 

  MARVELL VIRTUALL 

 

USB Information:

  Logitech USB Receiver

  Apple Inc. FaceTime HD Camera (Built-in)

  Apple Inc. BRCM20702 Hub

  Apple Inc. Bluetooth USB Host Controller

  Apple Inc. Apple Internal Keyboard / Trackpad

  Apple Computer, Inc. IR Receiver

 

Thunderbolt Information:

  Apple Inc. thunderbolt_bus

  LaCie 2big TBT2 USB3

 

Configuration files:

  /etc/hosts - Count: 20

 

Gatekeeper:

  Anywhere

 

Kernel Extensions:

  [loaded] at.obdev.nke.LittleSnitch (4098 - SDK 10.8) Support

  [loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) Support

  [not loaded] com.LaCie.ScsiType00 (1.5.1 - SDK 10.5) Support

  [loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) Support

  [loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) Support

  [loaded] com.globaldelight.driver.VoilaDevice (1.1 - SDK 10.5) Support

  [not loaded] com.roxio.BluRaySupport (1.1.6) Support

  [not loaded] com.roxio.TDIXController (2.0) Support

 

Problem System Launch Daemons:

  [failed] com.apple.AOSNotificationOSX.plist

  [failed] com.apple.wdhelper.plist

 

Problem System Launch Agents:

  [loaded] com.paragon.NTFS.notify.plist Support

 

Launch Daemons:

  [running] at.obdev.littlesnitchd.plist Support

  [loaded] com.adobe.fpsaud.plist Support

  [loaded] com.adobe.SwitchBoard.plist Support

  [loaded] com.barebones.authd.plist Support

  [loaded] com.bombich.ccc.plist Support

  [running] com.bombich.ccc.scheduledtask.085ED88F-526E-4E1B-9BB8-AD53DA36080B.plist Support

  [loaded] com.google.keystone.daemon.plist Support

  [loaded] com.lacie.LaCieDesktopManagerDaemon.plist Support

  [loaded] com.macpaw.CleanMyMac2.Agent.plist Support

  [loaded] com.microsoft.office.licensing.helper.plist Support

  [loaded] com.oracle.java.Helper-Tool.plist Support

  [loaded] com.oracle.java.JavaUpdateHelper.plist Support

  [not loaded] com.teamviewer.teamviewer_service.plist Support

 

Launch Agents:

  [running] at.obdev.LittleSnitchUIAgent.plist Support

  [not loaded] com.adobe.AAM.Updater-1.0.plist Support

  [loaded] com.google.keystone.agent.plist Support

  [running] com.lacie.LaCieDesktopManagerAgent.plist Support

  [running] com.Logitech.Control Center.Daemon.plist Support

  [running] com.oracle.java.Java-Updater.plist Support

  [not loaded] com.teamviewer.teamviewer.plist Support

  [not loaded] com.teamviewer.teamviewer_desktop.plist Support

 

User Launch Agents:

  [loaded] com.adobe.AAM.Updater-1.0.plist Support

  [loaded] com.adobe.ARM.[...].plist Support

  [running] com.bombich.ccc-user-agent.plist Support

  [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support

  [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

  [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

 

User Login Items:

  iTunesHelper

  TransmitMenu

  Cinch

  Dropbox

  SMARTReporter

 

Internet Plug-ins:

  AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

  FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

  Default Browser: Version: 537 - SDK 10.9

  AdobePDFViewerNPAPI: Version: 10.1.10 Support

  AdobePDFViewer: Version: 10.1.10 Support

  Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update

  QuickTime Plugin: Version: 7.7.3

  SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

  JavaAppletPlugin: Version: Java 7 Update 60 Check version

 

Safari Extensions:

  YouTube5: Version: 2.6.8

 

Audio Plug-ins:

  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

  AirPlay: Version: 2.0 - SDK 10.9

  AppleAVBAudio: Version: 203.2 - SDK 10.9

  iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes:

  Flash Player  Support

  Java  Support

  Logitech Control Center  Support

  Paragon NTFS for Mac ® OS X  Support

 

Time Machine:

  Time Machine not configured!

 

Top Processes by CPU:

      3% WindowServer

      0% LDM

      0% fontd

      0% SystemUIServer

      0% opendirectoryd

 

Top Processes by Memory:

  131 MB com.apple.IconServicesAgent

  98 MB Finder

  98 MB WindowServer

  49 MB ocspd

  49 MB mds_stores

 

Virtual Memory Information:

  11.97 GB Free RAM

  920 MB Active RAM

  1.48 GB Inactive RAM

  1.42 GB Wired RAM

  28.91 GB Page-ins

  846 MB Page-outs

 

 

Can someone sees any problem taht I should correct?

 

Thanks

Nikos

Posted on Aug 7, 2014 5:36 AM

Close

Q: Problem with sound

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 7, 2014 6:14 AM in response to nvlass
    Level 10 (122,100 points)
    Apple Music
    Aug 7, 2014 6:14 AM in response to nvlass

    Hi Nikos ...

     

     

    Start with uninstalling CleanMyMac >  How To Uninstall CleanMyMac

     

    Better to not install third party cleaning utilities. See the results of an ASC search for CleanMyMac here.

     

    Macs run maintenance in the background for you > Mac OS X: About background maintenance tasks

     

    Then remove the com.Cycling74.driver.Soundflower

     

    Soundflower « Cycling 74  < uninstall instructions

     

    That driver has caused a multitude of problems for Mac users as noted from the results of an ASC search here.

     

    Then restart your Mac and try the Panotour Pro software.

     

    If you continue to have problems, the com.globaldelight.driver.VoilaDevice audio component could be problematic. Uninstall then test.

  • by nvlass,

    nvlass nvlass Aug 7, 2014 12:44 PM in response to Carolyn Samit
    Level 1 (0 points)
    Aug 7, 2014 12:44 PM in response to Carolyn Samit

    Thanks I will proceed with your suggestions and I will let you know

     

    Thanks

  • by nvlass,

    nvlass nvlass Aug 7, 2014 12:56 PM in response to Carolyn Samit
    Level 1 (0 points)
    Aug 7, 2014 12:56 PM in response to Carolyn Samit

    Hi how can I uninstall the

     

    com.Cycling74.driver.Soundflower ?

  • by nvlass,

    nvlass nvlass Aug 7, 2014 1:53 PM in response to nvlass
    Level 1 (0 points)
    Aug 7, 2014 1:53 PM in response to nvlass

    After searching and unistall all the above still having problem

     

    Here is the new file from EtreCheck

     

    EtreCheck version: 1.9.12 (48)

    Report generated August 7, 2014 at 11:51:16 PM GMT+3

     

    Hardware Information:

      MacBook Pro (15-inch, Mid 2012) (Verified)

      MacBook Pro - model: MacBookPro9,1

      1 2.6 GHz Intel Core i7 CPU: 4 cores

      16 GB RAM

     

    Video Information:

      Intel HD Graphics 4000 - VRAM: (null)

      NVIDIA GeForce GT 650M - VRAM: 1024 MB

      DELL U2711 2560 x 1440 @ 59 Hz

     

    System Software:

      OS X 10.9.4 (13E28) - Uptime: 0 days 0:3:11

     

    Disk Information:

      OCZ-VERTEX3 disk0 : (240.06 GB)

      EFI (disk0s1) <not mounted>: 209.7 MB

      MAC (disk0s2) / [Startup]: 239.2 GB (191.64 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      Samsung SSD 840 EVO 1TB disk1 : (1 TB)

      EFI (disk1s1) <not mounted>: 209.7 MB

      NVDATA (disk1s2) /Volumes/NVDATA: 999.86 GB (400.46 GB free)

     

      LaCie   2big v2 THB USB3 Raid 1 disk2 : (4 TB)

      EFI (disk2s1) <not mounted>: 209.7 MB

      Lacie4tb (disk2s2) /Volumes/Lacie4tb: 4 TB (3.06 TB free)

     

      MARVELL VIRTUALL 

     

    USB Information:

      Logitech USB Receiver

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple Inc. Apple Internal Keyboard / Trackpad

      Apple Inc. BRCM20702 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information:

      Apple Inc. thunderbolt_bus

      LaCie 2big TBT2 USB3

     

    Configuration files:

      /etc/hosts - Count: 20

     

    Gatekeeper:

      Anywhere

     

    Kernel Extensions:

      [loaded] at.obdev.nke.LittleSnitch (4098 - SDK 10.8) Support

      [loaded] com.LaCie.ScsiType00 (1.5.1 - SDK 10.5) Support

      [loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) Support

      [loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) Support

      [loaded] com.globaldelight.driver.VoilaDevice (1.1 - SDK 10.5) Support

      [not loaded] com.roxio.BluRaySupport (1.1.6) Support

      [not loaded] com.roxio.TDIXController (2.0) Support

     

    Problem System Launch Agents:

      [loaded] com.paragon.NTFS.notify.plist Support

     

    Launch Daemons:

      [running] at.obdev.littlesnitchd.plist Support

      [loaded] com.adobe.fpsaud.plist Support

      [loaded] com.adobe.SwitchBoard.plist Support

      [loaded] com.barebones.authd.plist Support

      [loaded] com.bombich.ccc.plist Support

      [running] com.bombich.ccc.scheduledtask.085ED88F-526E-4E1B-9BB8-AD53DA36080B.plist Support

      [loaded] com.google.keystone.daemon.plist Support

      [loaded] com.lacie.LaCieDesktopManagerDaemon.plist Support

      [loaded] com.microsoft.office.licensing.helper.plist Support

      [loaded] com.oracle.java.Helper-Tool.plist Support

      [loaded] com.oracle.java.JavaUpdateHelper.plist Support

      [not loaded] com.teamviewer.teamviewer_service.plist Support

     

    Launch Agents:

      [running] at.obdev.LittleSnitchUIAgent.plist Support

      [not loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.google.keystone.agent.plist Support

      [running] com.lacie.LaCieDesktopManagerAgent.plist Support

      [running] com.Logitech.Control Center.Daemon.plist Support

      [loaded] com.oracle.java.Java-Updater.plist Support

      [not loaded] com.teamviewer.teamviewer.plist Support

      [not loaded] com.teamviewer.teamviewer_desktop.plist Support

     

    User Launch Agents:

      [loaded] com.adobe.AAM.Updater-1.0.plist Support

      [loaded] com.adobe.ARM.[...].plist Support

      [running] com.bombich.ccc-user-agent.plist Support

     

    User Login Items:

      iTunesHelper

      TransmitMenu

      Cinch

      Dropbox

      SMARTReporter

     

    Internet Plug-ins:

      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support

      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

      Default Browser: Version: 537 - SDK 10.9

      AdobePDFViewerNPAPI: Version: 10.1.10 Support

      AdobePDFViewer: Version: 10.1.10 Support

      Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

      JavaAppletPlugin: Version: Java 7 Update 60 Check version

     

    Safari Extensions:

      YouTube5: Version: 2.6.8

     

    Audio Plug-ins:

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    3rd Party Preference Panes:

      Flash Player  Support

      Java  Support

      Logitech Control Center  Support

      Paragon NTFS for Mac ® OS X  Support

     

    Time Machine:

      Time Machine not configured!

     

    Top Processes by CPU:

          13% PanotourPro

          2% quicklookd

          1% WindowServer

          0% LDM

          0% LCCDaemon

     

    Top Processes by Memory:

      1.89 GB PanotourPro

      180 MB com.apple.IconServicesAgent

      131 MB mds_stores

      82 MB Dropbox

      66 MB WindowServer

     

    Virtual Memory Information:

      10.49 GB Free RAM

      3.33 GB Active RAM

      1.10 GB Inactive RAM

      1.07 GB Wired RAM

      334 MB Page-ins

      0 B Page-outs

  • by nvlass,

    nvlass nvlass Aug 8, 2014 4:02 AM in response to nvlass
    Level 1 (0 points)
    Aug 8, 2014 4:02 AM in response to nvlass

    Anyone?

  • by nvlass,

    nvlass nvlass Aug 8, 2014 12:46 PM in response to nvlass
    Level 1 (0 points)
    Aug 8, 2014 12:46 PM in response to nvlass

    Anyone?

  • by nvlass,

    nvlass nvlass Aug 12, 2014 9:49 AM in response to nvlass
    Level 1 (0 points)
    Aug 12, 2014 9:49 AM in response to nvlass

    Anyone?

  • by sanjampet,

    sanjampet sanjampet Aug 12, 2014 10:54 AM in response to nvlass
    Level 5 (7,874 points)
    Aug 12, 2014 10:54 AM in response to nvlass

    Go to the link Carolyn posted and run the uninstall video.

    http://cycling74.com/products/soundflower/

  • by nvlass,

    nvlass nvlass Aug 12, 2014 11:02 AM in response to sanjampet
    Level 1 (0 points)
    Aug 12, 2014 11:02 AM in response to sanjampet

    I Don't have this programm in my mac

    must be a driver and I try to delete them with terminal through other videos

    now I think I dont have them anymore

    the video doesn't help at all if you cannot find that program

    thanks