Hi,
I purchased and downloaded a song from my iphone. but when I try to re-download it from itunes store in my PC, the download won't load.
then the error : 306 text box show up.
any suggestions?
I'm using ACER , Windows 7
Thanks.
Windows 7
Hello Zka,
Thanks for using Apple Support Communities.
The following information regards the error you are receiving in iTunes:
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
To reset iTunes Store cache:
- In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
- Click the Advanced tab.
- Click the "Reset cache" button.
- Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
- Open iTunes.
- Access iTunes preferences:
- On a Mac: From the iTunes menu, choose Preferences.
- On a Windows PC: From the Edit menu, choose Preferences.
- Click the Parental Controls tab.
- Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
For more information on other security software, see iTunes: Troubleshooting security software issues.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Take care,
Alex H.
Hi Alex,
Thank you for the very usefull reply.
Thankfully the previous issue resolved by doing those steps.
But another issue appear, I just downloaded Epik High - ShoeBox album and there's a digital booklet in it.
The songs download works perfectly.
but when I try to download the digital booklet, the error : 306 text box show up again.
I tried all the steps as you explain above but it still doesn't work.
any advice?
Thank you,
Zka
Unable to re-download purchased song. (error : 306)
