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User profile for user: tweilerman
tweilerman Author
User level: Level 1
1 points

I have songs on my iphone with a cloud next to them that will not download

I have a few recently purchased songs on my 5S that have a cloud next to them. Usually I can just click the cloud and re-download them, but these will not download. The cloud changes to a download circle for a second or two and then just goes back to a cloud. The songs work and play fine in iTunes. Creating a new playlist and adding these songs yields the same result. I even unchecked the sync music setting and killed all songs on my iPhone... then re-checked the setting and let them all sync back to the phone with no improvement. Any ideas?

iPhone 5s, iOS 7.1.2

Posted on Aug 7, 2014 11:26 AM

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2 replies
User profile for user: pedro d
pedro d
User level: Community Specialist

Aug 9, 2014 9:36 AM in response to tweilerman

Hello there, tweilerman.


The following Knowledge Base article offers up a good checklist of steps to try, as it seems you are not connecting to iTunes on your iOS device:


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


If you still find the issue persists, use the information in this article to report your issue:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

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User profile for user: tweilerman
tweilerman Author
User level: Level 1
1 points

Aug 12, 2014 6:44 AM in response to tweilerman

Had already tried all of that... here's what finally worked:


Settings>General>Reset>Reset All Settings


A major pain as I had all my data, but had to set up all my wireless, Bluetooth and notifications (etc.)... but at least I can enjoy the songs I purchased. Found it odd that an Apple device could not sync songs purchased from Apple with an Apple application 😉

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I have songs on my iphone with a cloud next to them that will not download

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