2 Replies Latest reply: Aug 12, 2014 6:44 AM by tweilerman
tweilerman Level 1 (0 points)

I have a few recently purchased songs on my 5S that have a cloud next to them.  Usually I can just click the cloud and re-download them, but these will not download.  The cloud changes to a download circle for a second or two and then just goes back to a cloud.  The songs work and play fine in iTunes.  Creating a new playlist and adding these songs yields the same result.  I even unchecked the sync music setting and killed all songs on my iPhone... then re-checked the setting and let them all sync back to the phone with no improvement.  Any ideas?

iPhone 5s, iOS 7.1.2
  • pedro d Community Specialists

    Hello there, tweilerman.


    The following Knowledge Base article offers up a good checklist of steps to try, as it seems you are not connecting to iTunes on your iOS device:


    Can't connect to the iTunes Store



    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.


    If you still find the issue persists, use the information in this article to report your issue:


    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase



    Thanks for reaching out to Apple Support Communities.




  • tweilerman Level 1 (0 points)

    Had already tried all of that... here's what finally worked:


    Settings>General>Reset>Reset All Settings


    A major pain as I had all my data, but had to set up all my wireless, Bluetooth and notifications (etc.)... but at least I can enjoy the songs I purchased.  Found it odd that an Apple device could not sync songs purchased from Apple with an Apple application