psoiree

Q: Massive problem with memory usage

Hello ladies and gents!

 

Just before Christmas I bought my first MacbookPro 13" mid-2012 which is 2.5Ghz and 16gb RAM. Firstly it was just a toy since I've been using Windows for ages because of my work. After a while I've tried to make one or two projects on my mac and noticed it handles them quite nicely. I decided to move my entire workflow to mac and was more than happy with the results. Until last month.

 

I have no friggin' idea why but my macbook started to work terribly slowly. Nothing unextraordinary happened, there were no new apps or nothing like this. I've tried to manage the kernel_task problem but it helped only for a few days. Even if I kill the photoshop and illustrator processes, mac still uses more than 9GBs of RAM which drives me crazy. My Windows machine is only 12GB of RAM and same specs as my mac and it KICKS OFF it's butt!

 

What should I do? I love the OS X workflow but my clients won't accept delays any more!

 

 

EtreCheck version: 1.9.12 (48)

Report generated August 8, 2014 at 2:42:06 PM GMT+2

 

Hardware Information:

  MacBook Pro (13-inch, Mid 2012) (Verified)

  MacBook Pro - model: MacBookPro9,2

  1 2.5 GHz Intel Core i5 CPU: 2 cores

  16 GB RAM

 

Video Information:

  Intel HD Graphics 4000 - VRAM: (null)

  Color LCD 1280 x 800

  DELL U2412M 1920 x 1200

 

System Software:

  OS X 10.9.4 (13E28) - Uptime: 3 days 21:12:9

 

Disk Information:

  HITACHI HTS725050A7E630 disk0 : (500.11 GB)

  EFI (disk0s1) <not mounted>: 209.7 MB

  Macintosh HD (disk0s2) / [Startup]: 499.25 GB (95.28 GB free)

  Recovery HD (disk0s3) <not mounted>: 650 MB

 

  MATSHITADVD-R   UJ-8A8 disk1 : (846.4 MB)

  bikesimon@wp.pl (disk1s0) /Volumes/bikesimon@wp.pl: 571.6 MB (Zero KB free)

 

USB Information:

  Wacom Co.,Ltd. CTH-460

  NOVATEK USB Keyboard

  Apple Inc. FaceTime HD Camera (Built-in)

  Apple Computer, Inc. IR Receiver

  Apple Inc. BRCM20702 Hub

  Apple Inc. Bluetooth USB Host Controller

  Apple Inc. Apple Internal Keyboard / Trackpad

 

Thunderbolt Information:

  Apple Inc. thunderbolt_bus

 

Gatekeeper:

  Mac App Store and identified developers

 

Kernel Extensions:

  [not loaded] com.wacom.kext.pentablet (5.3.3 - SDK 10.8) Support

 

Launch Daemons:

  [loaded] com.adobe.fpsaud.plist Support

  [running] com.tvmobili.tvmobilisvcd.plist Support

 

Launch Agents:

  [not loaded] com.adobe.AAM.Updater-1.0.plist Support

  [loaded] com.adobe.AdobeCreativeCloud.plist Support

  [running] com.tvmobili.artwork.plist Support

  [running] com.wacom.pentablet.plist Support

 

User Launch Agents:

  [loaded] com.adobe.AAM.Updater-1.0.plist Support

  [loaded] com.adobe.ARM.[...].plist Support

  [running] com.spotify.webhelper.plist Support

 

User Login Items:

  iTunesHelper

  Alfred 2

 

Internet Plug-ins:

  WacomNetscape: Version: 2.1.0-1 - SDK 10.8 Support

  Default Browser: Version: 537 - SDK 10.9

  Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support

  WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support

  AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

  FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

  AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

  Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

  Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

  QuickTime Plugin: Version: 7.7.3

  AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

 

Audio Plug-ins:

  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

  AirPlay: Version: 2.0 - SDK 10.9

  AppleAVBAudio: Version: 203.2 - SDK 10.9

  iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes:

  Flash Player  Support

  Flip4Mac WMV  Support

  MagicPrefs  Support

  PenTablet  Support

 

Time Machine:

  Time Machine not configured!

 

Top Processes by CPU:

      9% Spotify Helper EH

      4% WindowServer

      3% Spotify

      1% coreaudiod

      1% mds_stores

 

Top Processes by Memory:

  2.61 GB Adobe Photoshop CC 2014

  2.34 GB Adobe Illustrator

  1.07 GB firefox

  279 MB PluginProcess

  229 MB WindowServer

 

Virtual Memory Information:

  258 MB Free RAM

  6.82 GB Active RAM

  6.96 GB Inactive RAM

  1.40 GB Wired RAM

  19.76 GB Page-ins

  70 MB Page-outs

 

 

Screen Shot 2014-08-08 at 2.17.47 PM.png

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Aug 8, 2014 6:30 AM

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Q: Massive problem with memory usage

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  • by BobHarris,

    BobHarris BobHarris Oct 20, 2014 6:26 AM in response to psoiree
    Level 6 (19,682 points)
    Mac OS X
    Oct 20, 2014 6:26 AM in response to psoiree

    Crashing Photoshop is troubling?

     

    Did you buy this Mac new or used?  Do you know if the 16GB of RAM are from Apple or if used was it 3rd party RAM the previous owner installed?

     

    As I said Photoshop crashing is not something I would expect, especially on a newly installed Mac OS X.  However, if there is 3rd party RAM, in theory it is possible there is some bad RAM that is causing Photoshop to crash.  Then again, bad RAM is also likely to crash Mac OS X, and you have not been reporting Mac OS X panics.  So I do not want to point fingers too much at RAM.  Mostly I'm just trying to explore other ideas.

     

    If you purchased this from Apple just before this past Christmas, then you are still under warranty.  I would setup an Apple Store Genius appointment and have them check out the hardware.  Especially if you can demo the Photoshop crashing for them.  That will give them something to reproduce.

     

    Looking at your Memory stats, most of the RAM is being used as a file cache, which is quickly given up if an App needs RAM.  If your Photoshop images are huge, you could easily have populated the file cache with the images you loaded, along with scratch files Photoshop creates.

     

    Or if this most recent EtreCheck was taken just after booting from the new Mac OS X install, it could just be Spotlight indexing your disk and thus reading all the files which populated the file cache.

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