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my iphone says iphone disbled connect to itunes help please?

my iphone says iphone is disbled connect to itunes , i have done that but it keeps saying itunes could not connect to iphone "iphone" because it is locked with a passcode .you must enter your passcode on the iphone before it can be used with itunes .? ive connected to itunes keeps saying that and error help please ? and been on phone to apple and they helped me but still cant get on to my phone

iPhone 5c, iOS 7.1.2

Posted on Aug 8, 2014 8:09 AM

Reply
7 replies

Aug 8, 2014 8:11 AM in response to katie-leigh25

Disabled

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Aug 8, 2014 8:39 AM in response to katie-leigh25

Try recovery and DFU mode again. Timing the buttons is criticle


Also as I asked:

If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Try on another computer

If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

my iphone says iphone disbled connect to itunes help please?

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