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ipod touch

i recently bought an old ipod touch from a friend. When i plug it into my itunes and try to sync the itunes says it has stopped working and automatically shuts off?

iPod touch, Windows 7

Posted on Aug 8, 2014 8:32 AM

Reply
1 reply

Aug 10, 2014 12:21 PM in response to justinmc26

Hey there JustinMC26,


It sounds like your iTunes application becomes unresponsive and quits unexpectedly when you plug in your iPod Touch. I would use the troubleshooting in the following article to help resolve this issue, named:


iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/ts3219


Start with these steps, but there are more in the article if you need them:

  1. Install any available software updates for your computer.
    • For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
    • For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
  2. Update iTunes to the latest version.
    • For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
    • For Windows: Use Apple Software Update, or download iTunes from the Apple website.
  3. Test with automatic syncing disabled.
    • For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
    • For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
    Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
    Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).
  4. Check your device for podcasts. If there are any podcasts, manually delete all podcast episodes from the device by sliding your finger across the podcast episode's name and tapping Delete. Once all podcasts are removed from your device, reconnect it to the computer, open iTunes, and test.
  5. If possible, test to see if connecting your device to a different computer with the latest version of iTunes installed resolves the issue.


Thank you for using Apple Support Communities.

All the very best,

Sterling

ipod touch

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