PJRS
Level 3 (644 points)
Mac OS X

Q: Ipad has wifi connection but will not download

Hi, I'm having an issue with my Ipad 2 iOS 7.1.2, it only started happening last night. IPad can see and is joined to wifi but will not download or send anything. Always times out after spinning wheel.

Have tried connecting to and joined, various wifi routers in other houses. So know it's not the router. Still no Download or send.

Have done a hard reset.

Have reset the network settings.

Any other suggestions. I'm at a bit of a loss.

Oh and the iPad is away from my mac so can not reinstall or restore.

iPad 2, iOS 7.1.2

Posted on Aug 8, 2014 1:25 PM

by PJRS,Solvedanswer
PJRS PJRS
Level 3 (644 points)
Mac OS X
A:

Latest, iPad back in country and restored through iTunes. now working perfectly.

Hope this helps someone.

Posted on Aug 16, 2014 9:50 AM

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PJRS

Q: Ipad has wifi connection but will not download

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Aug 10, 2014 2:15 PM in response to PJRS
    Community Specialists
    Aug 10, 2014 2:15 PM in response to PJRS

    Howdy PJRS,

     

    It sounds like you are unable to access the internet on your iPad, but you are indeed connected to a Wi-Fi network. I would use the troubleshooting from the following article to help you get that resolved:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Restart your iOS device.
    3. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    4. Tap and Forget this Network.
    5. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    6. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.

    Unable to access the Internet while connected to Wi-Fi

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by PJRS,

    PJRS PJRS Aug 10, 2014 11:55 PM in response to sterling r
    Level 3 (644 points)
    Mac OS X
    Aug 10, 2014 11:55 PM in response to sterling r

    Thanks for the reply Sterling, but have tried all of the above.

    I think the only option is to wait until I can get the iPad back to my mac and completely restore.

    Bit of a pest as it's abroad at the moment.

    Will post if a restore sorts everything.

    Cheers

    PJRS

  • by PJRS,Solvedanswer

    PJRS PJRS Aug 16, 2014 9:50 AM in response to PJRS
    Level 3 (644 points)
    Mac OS X
    Aug 16, 2014 9:50 AM in response to PJRS

    Latest, iPad back in country and restored through iTunes. now working perfectly.

    Hope this helps someone.

  • by sterling r,

    sterling r sterling r Aug 17, 2014 6:48 AM in response to PJRS
    Community Specialists
    Aug 17, 2014 6:48 AM in response to PJRS

    Thanks for the update. I'm glad you were able to resolve the issue!