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I have an old computer running XP. It got infected with malware and had to have it's brain erased and reistalled. When I plug in my iPod modelA1199 emc2115 the error message said it could not find it. Is that because I had to get a new password or what is the problem?
iPod classic, Windows XP
Hi bonnie164,
Welcome to Apple Support Communities.
It sounds like your iPod isn't recognized by iTunes. Take a look at the article linked below, it has a lot of great suggestions that can resolve the issue for you.
http://support.apple.com/kb/TS3716
Windows
I hope this helps.
-Jason
I have an old iPod and my computer does not recognize it.
