App Store won't load

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Back up all data.

From the menu bar, select

 ▹ System Preferences... ▹ Network

If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.

For anyone coming here looking for a solution to the App Store not loading ...

I had a similar problem - the App Store icon would bounce forever and nothing would load. While this was happening the entire machine would slow down. I had to force quit. The App Store worked in a new user account I created and used my AppleID in, so I knew I didn't have to re-install the app.

Moving "com.apple.appstore.plist" to the Desktop did not help.

Just by chance I found in ~/Library/Preferences a file "com.apple.storeagent.plist". There were about 300 files with names like "com.apple.storeagent.plist.0eK4FsG", all zero bytes in length. It turns out that the file was corrupt. Trashing it solved the problem.

Hope this helps someone.

-- Bill

12/10/14 13:30:08,577 App Store[820]: BUG in libdispatch client: _dispatch_kevent_machport_enable: mach_port_move_member() failed (os/kern) invalid right - 0x11

12/10/14 13:30:09,610 com.apple.SecurityServer[18]: Killing auth hosts

12/10/14 13:30:09,610 com.apple.SecurityServer[18]: Session 100029 destroyed

12/10/14 13:30:09,613 com.apple.SecurityServer[18]: Session 100032 created

12/10/14 13:30:25,376 com.apple.launchd[1]: (com.apple.preference.network.remoteservice[780]) Exit timeout elapsed (20 seconds). Killing

12/10/14 13:30:29,631 com.apple.preference.network.remoteservice[839]: assertion failed: 13F34: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25

12/10/14 13:30:29,643 com.apple.preference.network.remoteservice[839]: assertion failed: 13F34: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25

12/10/14 13:30:29,809 com.apple.preference.network.remoteservice[839]: Bogus event received by listener connection:

<error: 0x7fff77ec0b50> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff77ec0e60> { length = 18, contents = "Connection invalid" }

}

12/10/14 13:30:30,340 com.apple.preference.network.remoteservice[839]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

12/10/14 13:30:30,340 com.apple.preference.network.remoteservice[839]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

12/10/14 13:30:31,388 WindowServer[98]: window 2dd is already attached to window 2db

12/10/14 13:30:36,313 WindowServer[98]: _CGXGetWindowOrderingGroup: Operation on a window 0x2dd requiring rights 0x5 by caller System Preferences

12/10/14 13:30:36,682 configd[21]: network changed: v4(en0:10.0.1.2) DNS Proxy! SMB

12/10/14 13:30:36,000 kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1

12/10/14 13:30:40,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

Hello

please assist my app store and safari are refusing to load i copied the following message from console. Thank You

2/7/15 9:08:52.799 PM AppleIDAuthAgent[259]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication /AppleIDXMLServerCommunications.cpp", "function"="copyAndHandleXMLErrorResponse", "line"=403, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication /XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server", "NSUnderlyingError"=ERROR:"NSURLErrorDomain" #-1001 { "NSErrorFailingURLKey"="https://identity.apple.com/dsservices/dsxmlrpc", "NSErrorFailingURLStringKey"="https://identity.apple.com/dsservices/dsxmlrpc", "NSLocalizedDescription"="The request timed out.", "NSUnderlyingError"=ERROR:"kCFErrorDomainCFNetwork" #-1001 { "NSErrorFailingURLKey"="https://identity.apple.com/dsservices/dsxmlrpc", "NSErrorFailingURLStringKey"="https://identity.apple.com/dsservices/dsxmlrpc", "NSLocalizedDescription"="The request timed out." } } } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS 4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #618) queue.session.

Thanks, this did the trick for me.😀

This was great! I found that AVG antivirus was sending a crash report over and over. I uninstalled AVG and everything worked.

Hello there,

I just had the same problem (App Store flagging an update in the apple menu but, upon launching, stubbornly stuck on an empty window with the circling indicator in the upper left corner spinning). I restarted my MacBook Pro in safe mode and the App Store worked right away, and it kept working after restarting in normal mode. I have to say that after the Safe Boot launching the regular booting seems noticeably faster than before, too.

Thanks!

Libero

I'm having some hard time logging onto Mac App Store as well and here is what my Console says:

2/4/16 8:04:10.628 PM App Store[3375]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

2/4/16 8:04:11.991 PM storeaccountd[461]: -[PushServiceStoreDispatch getEnabledMediaTypesWithReply:]

2/4/16 8:04:12.573 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.DE981C13-7032-426F-B083-556F3CBE7DC7[3367]) Service did not exit 5 seconds after SIGTERM. Sending SIGKILL.

Not sure what it all means but could certainly use community's help. thanks!

Having the same problem as W0nderer. Anybody having any luck out there?